Customer Ratings & Reviews

The tank button that holds it all together broke after 4 months. It’s nearly impossible to get a hold of the techs on the phone and you get routed to the wrong department. They send you to the robot department and have to hold again for another 30 minutes, I’ve been on hold for over an hour and still have not spoken to anyone about a warranty replacement for a broken part. This robot is useless and just a paperweight at the moment. I’m disappointed with this company as this is not the first item that has broken on us.

I love it, it is perfect for my white tiles, always makes me feel happy

Having kids, i see crumbs every second, so i decided to give this Robot a try, and I have been loving it. I love that you can choose which room to clean or spot clean. Helps tremendously.

Super easy to set up,ill give it that. On my first use it went over sandals (thought it had object detection) and did not go deep into corners, seems like it stops maybe 6 inches before touching a wall. When done, a lot of hair was wrapped in the brush. I do have 4 cats and one long haired dog.

Great product! Such a smart technology cleaning device, I love mine, always wanted one and I use mine frequently and it does such a great job!

Works with hight perfomance when it's cleaning my rooms

Everything excellent except I still can’t connect to WiFi

The only thing i don't like is fact that you have to change out cartridges (vacuum & mop) is not all on one

So far so good but the shark we names Mrs doubtfire cleans pretty good.

It's beautifullAt the moment everything is going well. I will update in 1 year

Absolutely Love this !!! Cleans the floors so good you can schedule when to clean. I just sit and relax great purchase

I love my Shark robot it’s work wonderful in my hardwood floor’s .

It did a thorough job of covering every inch it seemed of the apartment but it left a residue on the floors. It didn’t pick up any scuff which is ok but see the pic. Open floor concept with residue was not a good look. I also tried using with just water and same effect.

Not satisfied with the vacuum. I only used it once and the vacuum stop work. I keep getting an error message. I am returning the vacuum for a new one.

You need to clean the house to get this thing to work, every once in a while it doesn’t recognizes the mop module, it loses the map and the configurations constantly making it impossible to use without reseting it and reconfiguring it again and again, it gets stuck on 1/4” floor transitions. Save yourself the headaches and keep away from this thing.

The Shark AI Ultra™ 2-in-1 Robot Vacuum and Mop is an impressive and versatile home appliance for keeping our floors clean. Setup and Configuration Unboxing and setup of the robot and base are pretty easy with the included Quick Start Guide. While letting the robot get a full charge on the base, I installed the SharkClean® app onto my iPhone. The app guided me through adding the robot, giving it a name (R2), the configuration of Wi-Fi, and registration. I then prepared my floors for exploration by picking up cat toys and cords that could get in the way. After charging, I used the app to tell R2 to explore and make a map of my floors. My floors are a mix of carpeted rooms, wood floors, and throw rugs on wood floors, with a few thresholds. R2 used a half-hour to explore the house. It handled all floor types and thresholds without a problem, then returned to the base. The app notified me exploration was done and asked me to give names to the rooms. In this case, the names are limited to "Room" and a number. After identifying the six rooms, the app asked me to identify the zones with carpets, high-traffic, and no-go zones. Zones can be sized, rotated, and shaped as needed. Time to Clean I selected a carpeted room for the first cleaning and carpet verification. A single tap on the room in the app, then a tap on the CLEAN button, and R2 played a couple of tones as it rolled away from the base. The app displays an estimated time for the cleaning. R2 made two passes over the carpet in the room in under ten minutes and then returned to the base. The base sucked the contents out of R2's dust bin. With this successful first run, I sent R2 off to do the rest of the house. With a little over 800 square feet of floor, halfway through the task, R2 returned to the base to get cleaned out, then returned to finish the job. Emptying the base dust bin is an easy process. The dust bin slides out from the side of the base with a push of the release button on the top of the base. Holding the dust bin over a trash can and pressing a release button on the bottom will drop the lid and empty the contents. The next assignment for R2 was to spot-mop my kitchen floor. The self-empty dust bin in the robot can be removed by squeezing two releases and pulling the container out. I filled the vac & mop dust bin with water to the water line and added the included cleaning solution to the next line. A fill cap clicks tightly into place, and a mop pad slides onto the bottom of the bin. I then inserted the bin into the front of R2 with a secure click. With R2 back on the base, I selected the Spot tab in the app, dragged the floor map to the area I wanted to be mopped, and tapped the ULTRACLEAN button. R2 accepted the assignment and rolled off to clean the floor. For mopping, R2 made two passes over the area - with a full spin and a slight move, and repeated till the entire area was done. It seemed R2 had some difficulty finding its way back to the base. It entered the wrong room and kept bumping against the door. I think it got dizzy from all the spinning. I picked it up, placed it in the room with the base, then selected return to base. R2 complied, and I removed the cloth mop pad for cleaning. Aside from R2 getting confused after mopping, I am happy with the unit and how it cleans the floors. I'm impressed with how it deals with corners and moving around chairs. I still have to deal with stuff a little too big for it to handle, such as cat food pellets, but overall it does a good job. If it gets confused again after the next mopping task, I'll check with Shark support and see if they have a firmware update. Features • LIDAR radar for sensing locations • Self-empty dust bin for dry vacuuming • Vac & mop 2-in-1 dust bin for mopping and vacuuming • Two cloth mop pads • Bottle of VACMOP™ cleaning solution • Removable dust filter in the robot dust bin • Removable self-cleaning brush roll • SharkClean® app for Apple and Android devices • Voice control with Google Assistant and Amazon Alexa • Robot battery indicator lights • Base indicator lights • Manual and scheduled cleaning • Classify zones as carpets, high-traffic, no-go • Explore mode for mapping • Map editing • Base docking tower with HEPA filter and removable dust bin • Remote control of the robot with the SharkClean® app

Just didn’t work. I loved it when I bought it. Within few days, it started throwing tantrums. Didn’t do anything. If you select a room start cleaning using app, it will go few feet ahead and then go back to the Deck. When you check in history, you will see a weird map. I exchanged that one for new one. It did the same. All three attached images are from history for same map.

Its only been a month since I bought this shark, it was good until it start acting up and doesnt move around anymore.

This is my 3rd Shark Robot Vacuum, so I do have some experience using different Shark robot vacuum models. This Shark robot vacuum is the best one I have used yet as it has the most features and does a great job at vacuuming. This vacuum really has all of the features you could ask for, especially with the ability to mop and vacuum at the same time or use it as just a vacuum with auto-emptying capability. I am very happy with this device. It has great suction and is a powerful vacuum, does a good job at vacuuming all throughout rooms, comes with a self-empty bin, and includes an attachment that allows for mopping and vacuuming at the same time. This is my first time using a Shark Robot Vacuum with mopping capability, so I wasn’t sure of what to expect with that feature. This robot did a good job at mopping our kitchen floor. It didn’t use too much water or get the floor too wet and it did a good job at mopping the whole floor. It is also really nice that it vacuums and mops at the same time, so it picks up debris before going over that spot with the mop. I will say that while the mopping feature is a nice feature, it does require more manual work than just emptying a dust bin and cleaning filters on occasion like is the case with the vacuuming. You do have to fill up the mopping attachment with water and cleaning solution and once the mopping is done, you will have to clean the mop pad and empty debris from the vacuuming. When the mopping attachment is in place, the robot cannot empty into the self empty bin. Also, while I think this did do a good job at mopping, if you have anything really stuck onto your floor or hard to get up, you likely would need to apply some pressure to that with a mop to get it up. I did not have anything to test that on, but I would assume that would be the case since this does not apply pressure to the floor like you can with a regular mop. But overall, the mopping function is a great added feature! The most important part to me with this robot vacuum is the vacuuming functionality. This device has great suction for picking up all kinds of debris and it does a great job at covering every part of a room, including under furniture. You can have it vacuum the whole house or it can be sent to specific rooms or even specific spots which is great. The self-emptying bin is also a great feature that I love having. The self-emptying bin has a lot of capacity, so you don’t have to empty it often. It is also easier to get to than having to remove a small dust bin from the robot itself which I had to do with my first Shark robot vacuum. I’m a big fan of the self-emptying feature as it makes this robot very low maintenance and hassle free. The reason why I took off 1 star for this device is because of the Shark app. Throughout my use of Shark robot vacuum’s, I have encountered various bugs and glitches with the app and occasionally with the vacuum’s themselves. Recently, the Shark app would forget my login a few days after last use, so I would have to keep logging in each time I wanted to use it. I think that was fixed in a recent software update though. I have also had the app completely glitch out and lose my home map which required re-mapping my home to fix. Ultimately, I think Shark needs to work on quality control for their app as I have encountered various issues over time that can be frustrating. They do seem to be proactive in fixing issues that I have reported to them, but that still doesn’t take away the frustrations that these issues have caused in multiple instances. I am also not a fan of the way this unit maps in the Shark app. My first Shark robot vacuum would map the house and show rooms as even rectangles. For rooms that had items in the floor or in the way of getting all the way to the wall, the map would show those items but would still show the room as an even rectangle. The map created by this unit is not even. If there is a big piece of furniture on the wall in a room, the robot maps it as if that area where the furniture is isn’t even a part of the room, which is just weird (I have included a screenshot of our home map with white spots circled in red where part of the room is missing due to furniture being there). I wish this would map like my original unit did, it made much more sense and showed rooms as even rectangles which is how it should look. Overall, this is a great robot vacuum and I would recommend it to others. While I have had some issues and glitches experienced with the app recently and in the past, most of the time the main functions for this device work well. It does a great job at vacuuming and the mopping functionality with this device is a great added feature.

Extremely difficult to use application. Does not map accurately keeps on throwing errors.