Customer Ratings & Reviews

Excellent product. My wife so so so happy:) :) The quality is great

I'm very happy. I had an old roomba (800 series) besides the auto empty feature, this is much quieter and seems to do a better job with the methodical back and forth instead of random patterns. The moping feature isn't too great. I have a large downstairs area. It didn't get half way done before it needed more water. I'm still very happy.

It is the first one I have and wow it is very efficient, my wife loved it and I also find it easy to use with the app, both the vacuum cleaner and the mop work well. most of it is hardwood flooring and some rugs. I recommend it

Easy to install, the app is really helpfully for use iRobot.

I CANNOT RECOMMEND THIS ENOUGH! I hate sweeping & mopping and this has completely changed my life. It maps your whole place and you can set up zones you don’t want it to go for both vacuuming & mopping. It self empties so you don’t have to worry about emptying after vacuuming and changing the head for the mopping portion is just as easy. There’s an option to put it on a schedule so it’ll automatically go at the fixed times. I’m obsessed.

The good here is the vacuum and the base. They are really good quality and work very well especially for the price. The vacuum does a better job than my previous robot. The mopping ability is also very good. The bad however is really bad. The Shark app and mapping is horrible. The app is glitchy. The set up took multiple tries to get mapping correct. The robot just kept spinning and going back to the base. When things are supposedly mapped, then you have to set up for rug avoidance. No matter how much you re-run the thing never fully gets it right. It either goes on the rug or goes so far from the rug that there’s no point. Additionally the robot is always going into areas not mapped and getting stuck. It will sometimes just spin in circles. Oh, if you have two floors you can’t have two different maps. With the price better than competitors I bought two, one upstairs and one down and now I regret it. I really want to love this but the app and mapping is so bad all I want to do is return both.

I recently purchased the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop, and I'm absolutely thrilled with its performance. This smart device has revolutionized my cleaning routine, earning a well-deserved 5 stars! Firstly, the suction power of this robot vacuum is impressive; it effortlessly tackles pet hair, dirt, and debris from both hard floors and carpets, leaving them immaculately clean. The added bonus of sonic mopping ensures that even stubborn stains are no match for this machine's thoroughness. The Matrix Clean feature offers exceptional home mapping abilities, allowing precise navigation and mapping of my living space. This not only ensures every corner gets attention but also lets me customize cleaning schedules as per different rooms or areas. The HEPA bagless self-emptying system is a game-changer, making maintenance a breeze. No more worrying about emptying the dustbin frequently—this vacuum takes care of it on its own, keeping the air clean and my hands free from dust and debris. The WiFi connectivity feature allows seamless integration with my smartphone, granting me control and monitoring from anywhere. I appreciate the ease of scheduling cleanings remotely, adjusting settings, and receiving notifications when the task is done. Overall, the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop is a powerhouse of convenience, intelligence, and exceptional cleaning prowess. It's undoubtedly a must-have for anyone seeking an efficient, hands-free cleaning solution. Highly recommended!

Great product, we absolutely love how it cleans. The reason for the 4 instead of 5 * is if you were to purchase more than one (like for a second floor), you can only map 1 floor and can’t have a schedule that’ll run each separately.

As a bare floor vacuum robot this is a good unit. Like a lot of these they do only fair on carpet. Also I have been disappointed in the mop system. The mop tank plumbing is prone to clogging. But aside from that it does well on wood, linoleum, vinyl and tile as a robot vacuum. I did find the floor mapping system to be not well programmed.

I have an assortment of wood, tile, and carpet in my house the shark matrix handles all the light cleaning very well. I would suggest clean your home before starting the unit as to avoid over filling the unit.

I love this Shark vacuum/mop! It does a great job getting up and down 1” floor height differences, which was my biggest worry. The mop works as well as my swiffer - and I’m not putting in the sweat to do it! The vacuum works amazing for pet hair! I have no complaints whatsoever. I’m surprisingly pleased with this purchase!

Switched from a roomba due to the moping feature, bought for the advertised suction power otherwise. The self dumping feature is great, easy to setup. Had issues with app initially but solved after. Beware it is a cable eater so be careful to not leave anything it might gobble up. In all honesty the app might be the worst part of the shark, it does map a house properly but labelling certain areas becomes a bit tedious. Mopping feature is more than a gimmick, it cleans well, have not had issues on my floors, and it does offer a water only cleaning.

It has helped me a lot in keeping the house clean, it works very well, even when I'm not at home. Sometimes I need to repeat the operation to get it completely clean.

Love this robot. So much easier to use than the other brand I replaced it with. The mop function is awesome as it actually mops like I would. It actually scrubs as it goes and doesn’t leave the floor wet. The vacuum is powerful. The self-emptying is handy as it docks and empties to complete the whole house.

Hired this beauty to help with least desired chore to do around the house. She had some issues with my other shark but we were able to work out a schedule for both so they never run into each other. 10/10

It offers great value for its price point. The vacuuming performance is impressive, although the mopping function is rather basic, effectively cleaning about 60% of the floor. The accompanying app is user-friendly, yet it necessitates mapping the rugs and carpeted areas. In comparison to more advanced robotic models like Roborock or Dreame, this product falls short in terms of object avoidance, self-cleaning of the mop, or auto-refilling the mop solution—all of which are not available options in this model.

I’ve had this for about a month now and I’m really loving it! It did a pretty accurate map of my house and seems to have really good suction on both carpet and hardwood. I have 2 cats so I run the vacuum 4 times a week and the mop at least twice a week. Mopping does require you to swap the attachment which I didn’t realize til I got it but I kinda like that now that I’ve been using it. I was really impressed with the mop and how well it does. My floors feel really clean afterwards. The app also does a really good job at walking you through everything about setup/usage. The initial setup does take a while but after that it’s very easy to use.

I have had a Roomba for years. It always got stuck or ran over things it shouldnt and even could not get itself back to home base to charge. I gave up on it. I went looking for something new. I compared all the products out there and decided to give this lil guy a shot. At first I could not get it working with my wifi. Come to find out it did not work with my particular router because it could only be used on 2.4 GHz. My router is Eero and has the capability of running 2.4 GHz to enable the device to be connected. Long story short, I had to make a seperate connections and the name had to be in all lower case for this vacuum to connect. After a week of that debacle it works great every day. I am able to keep it on a daily schedule that I want it to run and it picks up everything. I have 3 hairy dogs and I was having a hard time keeping up during the week with all of the hair mess. Anyway, I am amazed at all the hair that is collected it the separate bin. The mopping function works pretty good. Manual mopping the floor myself of course is always going to be more efficient. But for a robot it doesnt do too bad of a job. I sometimes run it on mop in the middle of the week just to clean up a lil. You can map out the area to make sure it does not mop on carpeted areas. The price cant be beat for all that it does.

I enjoy it very much it helps keep the house free of pet hair and mops the house for me during the week and then when I do my deep clean on the weekends it’s more manageable. The only thing is the clip for the mop part damaged and broke I haven’t had it for a year yet I’m not sure if that’s something that I can take in and be repaired or replaced but right now it’s only been able to vacuum.

This Shark 2 in 1 has been amazing, we have an Irobot that is 3 times the cost and yet this Shark runs circles around it. I love the bagless dustbin and it so much quieter as well!! Great purchase!