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Customer reviews

Rating 4.4 out of 5 stars with 544 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers appreciate the self-emptying feature, which saves them time and effort. They also value the mapping capabilities, easy setup, and quiet operation of the vacuum. While some users have concerns about corner cleaning, battery life, error messages, and the vacuum getting stuck, many find that the pros outweigh the cons and are pleased with the overall performance of the Matrix Self-Emptying Robot Vacuum.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 544 reviews
  • Rated 5 out of 5 stars

    Honest review Shark Matrix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it, I really don’t know why I waited so long to get. I have to messy bulldogs and 2 cats and before the floors were a mess, now omg so Much cleaner

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Good product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This actually works better than our shark iq xl. We love it! Run time haa been cut down and it cleans better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark matrix

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First owning this kind of device & honesty saves me time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Love the time it saves. Easy setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for pet hair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mapping of rooms will take about an hour but well worth it once you have your rooms in the robot. I use it for daily cleaning and have a 7 day schedule with several days at different times. Works very well with my long haured dog with no issues such as hair wrapping around brushes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark Matrix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good vacuum but the mapping could us some fine tuning.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Suction
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The Little Robot That Could!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Matrix Robot Vacuum is a wonderful choice for anyone looking for a powerful and reliable vacuum that can handle both carpets and hard floors. It has a self-emptying base that holds up to 30 days of debris, so you don't have to worry about emptying the dustbin as often, and it comes with a variety of features that make it easy to use, including full control of the vacuum from the SharkClean phone app. It also maps out your entire home before its first vacuum pass and lets you program all the rooms of your house in. You are also able to set “no-go zones” if you’d rather not have the vacuum tackle those areas. Here are some pros and cons of the Shark Matrix: Pros: Powerful suction Self-emptying base Easy to use Long battery life Easy-to-use smartphone app Ability to map out your home Cons: Not inexpensive It can be a bit loud May not be able to clean under furniture due to height Here are some additional details about the Shark Matrix robot vacuum: The Shark Matrix robot vacuum has a powerful suction system that can easily pick up dirt, dust, and debris from both carpets and hard floors. It did a great job on my carpet and my vinyl floors. Self-emptying base: The Shark Matrix robot vacuum has a self-emptying base, so you don't have to worry about emptying the dustbin as often. Easy to use: The Shark Matrix robot vacuum is very easy to use. It comes with a remote control that you can use to start and stop the vacuum, as well as to select different cleaning modes. You can also use the SharkClean app to control the vacuum from your smartphone. Smartphone app: The Shark Matrix Robot Vacuum requires you to set up and use the smartphone app in order to unlock most of its functions, like Matrix Clean and mapping out your home. Can be noisy: The Shark Matrix robot vacuum can be a bit noisy on the normal and max suction. May not be able to clean under furniture: The Shark Matrix robot vacuum may not be able to clean under furniture. It has a relatively low clearance, so it may not be able to get under furniture with low clearances. Overall, the Shark Matrix Robot Vacuum is a great choice for those wanting a good robot vacuum that is reliable and cleans both carpets and hard flooring equally well. I’ve enjoyed not having to vacuum nearly as often now that I have a robot doing it for me and that’s priceless. The Shark Matrix does a great job with pet hair, dirt, and debris and has an anti-tangle brush head as well, which is a nice added feature. I have had the robot get stuck twice, but after programming in some additional “no-go zones,” that’s pretty much been remedied. I would recommend the Shark Matrix to anyone looking for a great robot vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for cleaning after pets.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mainly use on hardwood floors for cleaning up cat litter and fur and it does a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SMART

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So responsive and helpful! It picks up all the things I miss!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A Smart Vacuum That Feels Smart and Works Well

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Matrix is definitely on some of the cutting edge of robot vacuum technologies. It uses its vast array of technologies such as LIDAR, Wi-Fi, and more to map your home for cleaning no matter where in the world you may be located. However, it’s not a perfect machine and there’s a few quirks that may or may not be something you find helpful. Upon opening the box there isn’t much in the way of documentation. There’s a basic setup guide, which just guides you to remove the packaging and plug it in, and then you’re destined to use a QR code to download the app on your phone. It CAN run sans app, but you lose out on nearly every feature that’s a selling point, so plan on using the app. If you’re the type of person that likes instruction booklets and documentation, you’re going to have to go to the Shark website to hunt down the manual. The app, however, is pretty helpful and very user friendly. It guides you through the location of where to place the vacuum and dock, how to start charging it, and getting it ready to pair and then connect to your Wi-Fi. It even has an adorable list of punny names you can name your new robot. Once it’s connected to your Wi-Fi it needs to map your house. This took roughly 20 or so minutes and it’s not cleaning during this time, just roaming your home, and determining where walls and large objects are. After mapping, I can say it did a pretty good job, but understanding what I was looking at was a bit confusing at first. In an ideal world, where you have no furniture, you may end up with a map with nice square rooms and well-defined edges that looks more like the promotional images would have you expect. What you end up with instead, at least in my case, is a rough approximation of your floorplan, but with a lot of rounded corners and rooms that are anything but square. Things like dressers against the wall leave the floorplan looking like your wall is a bit concave. It wasn’t until I started thinking about what physical objects were in my living spaces that I understood how it ended up with the map that it did. Again, this is overall pretty good, but it’s something you must spend a few minutes understanding after it’s done. Once mapping is completed you can zoom in and out and draw out your rooms as well as no-go spaces. If you’ve ever done any drag and drop cropping or selection, you’ll find it intuitive. Where it’s less intuitive are figuring out where the edges of your rooms are compared to what it’s mapped out. The no-go spaces are exactly that – once defined your robot will NEVER venture into that territory. While you can always go back and edit these, they’re not something you can just turn on and off. The whole process will depend on how many rooms you have and how you wish to define all of them, but only took a few minutes. After defining rooms you’re ready to clean! When opening the app, you have three options: Home, Rooms, or Spot. Home does everywhere it’s mapped apart from your no-go zones. Rooms let you select which rooms that you’ve previously designated. Spot lets you pick a roughly 5x5 space for it to run its Matrix Clean feature. Matrix clean is its powerful setting for cleaning up messes, running on high power and repeatedly going over the same area. The Matrix Clean is the most granular option for selecting where your robot will clean. There are no options for manually controlling the robot, directing it where to go. House, room, or 5x5 zone are your choices. However, for most people this should be pretty good. You do have the option to set up an automated schedule for your robot, selecting what days and times it runs. However, it should be noted that this will ONLY vacuum the entire mapped home area (skipping no-go zones, of course). I do wish it had an option to set a schedule for vacuuming certain rooms and this is my biggest complaint. If you want a schedule but don’t want every are cleaned, you will either need to adjust no-go zones or have it re-map your home with certain areas closed off. That does make it a bit harder if you, say, have some areas you want cleaned more often and some areas you’d prefer to be cleaned less often but still on a regular basis. However, I feel like this could potentially be solved in a future app update. Some other features that are neat include Recharge and Resume and Evacuate and Resume. The first allows the robot to return to the dock and recharge before finishing its cleaning cycle. However, unless you’re covering a very large area (900+ sq ft), you probably won’t encounter this. Evacuate and Resume lets the robot return to its dock and empty the dust bin into the container every 30 minutes and then it resumes cleaning. As someone with a dog, this is fantastic and helps keep debris from filling up the robot and potentially causing any issues with suction power. The app also allows you to see the current battery level, find it by telling it to make sounds, and will notify you of any clogs or errors it encounters during its cleaning cycle. You can also adjust its power level, which affects both cleaning power and the noise it makes while cleaning. You’ve even got a history of cleaning where you can see what was cleaned, the approx. size of the area, how long it took and any events that occurred such as pausing or going back to the dock. As far as using it goes, once you start the cleaning cycle it’s hands off unless a problem occurs. I did have an errant hand towel that fell on the floor, but the app notified me of the issue, and it was quickly resolved. The volume of the robot isn’t particularly loud, although it’s far from quiet. It’s a vacuum and those are noisy, after all. It was relatively quiet on its default power setting and quickly became a white noise. However, when it returns to the dock and empties itself into the 30-day canister, you’ve got about twenty to thirty seconds of about the volume of a hair drier going off. While it doesn’t last very long, it is noticeably loud. Emptying the bin is easy – a button press removes the bin from the docking station and another on the bin opens up the entire bottom to be done over a trash can. There are several filters both on the docking station and the robot itself. All look relatively easy to clean and/or replace. Overall, I’m very happy with the Shark Matrix. It’s not exactly a perfect experience and I wish it had a bit more instructional documentation. For example, I do not know if the app will alert me to things like cleaning the filters, emptying the bin, or other maintenance activities. If not, I’ll have to refer to the manual – which is only found on their website. I wish I could edit the map and alter it to make up for shortcomings with the LIDAR. And I wish that I could schedule with only specific rooms in mind. Ultimately those are minor quibbles, and this is definitely a robot vacuum that lives up to its robot name. If you’re looking for a robot vacuum, I don’t think the experience of setting it up and using it could be made any simpler.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Junk software cant connect and losees connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It vacumes fine but looses wifi connection all the time and no way to reconnect without adding it again which is a pain in the behind. When you try to connect it it keeps loosing network or telling you wrong password. Junk

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning
    Cons mentioned:
    Pet hair
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The Self-Driving Cleaning Machine

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS + Excellent overall cleaning performance, especially for a robot vacuum + LiDAR navigation is very accurate and removes a lot of the tedium of needing to move your room around for the vacuum to do its job + Provides three different Power Levels for cleaning - Eco, Normal, and Max + Easy to use app allows user to add multiple rooms and select specific locations that need particular attention, while also doing scheduled cleaning + Empties itself and has a large bin that should only need to be emptied every 1-2 months, depending on your home and how frequently you clean + Anti-hair wrap is helpful for pet hair and requires less maintenance for detangling + Can be controlled with Google Assistant or Alexa CONS - Can have some difficulty with pet hair- depending on the type of pet hair and the surface it is vacuuming, which can be more or less effective - Extra height from the LiDAR sensor on top means it will have a harder time fitting under low furniture, like certain tables, couches, or chairs THE LONG AND SHORT OF IT The Shark Matrix Robot Vacuum is the best robot vacuum we have used in our house, and is a strong contender for one of the best all around vacuums you could buy. It won’t replace the power or customizability of a dedicated stick or larger traditional vacuum, but if you live in a house that doesn’t require regular heavy-duty cleaning, and want something you can literally set and forget, then this is for you. The Shark Matrix lets you efficiently keep your floors clean, with very little maintenance, and on your own schedule. The Shark app is easily accessible from the app store. Once downloaded, it is easy to connect the vacuum to your home’s wifi. From there, you can begin adding rooms for the Matrix to map. Mapping can take 25-30 minutes per room to complete. Once mapped, the Matrix is ready to begin cleaning your space. Select the Power Level of clean you need (Eco, Normal, or Max). Cleaning can take up to 65 minutes to complete, again depending on the size of your room. It cleans in a grid pattern, which means that it will regularly overlap where it has already been, ensuring that it gets everything over the course of its trip. Thanks to the LiDAR navigation, it is very good at ensuring it doesn’t go where it can’t. For instance, with our old vacuum, we needed to put down special tape or block off areas where the vacuum shouldn’t go. With the Shark Matrix, we didn’t need to do that, as it really did do a good job of seeing objects coming, and avoiding them. This works better for taller objects, but we found it was plenty effective with cords or other low set items, at least in our space. This means you don’t need to continually re-organize your living room to keep it from running something over or getting stuck. It can still get stuck of course, but we found this to not happen often at all, even with tricky situations. Likewise, it also knows when stairs are coming-up, and can detect when to stop so as not to send itself flying down a flight of stairs. It's a little scary to see it get so close to the edge, but we have yet to see it ever take itself too far. One quick note though is that the LiDAR sensor on top does mean the vacuum is a bit taller though, so it may have a tougher time getting under low to the ground furniture like couches or low tables. It is still a low-profile vacuum, but is a trade-off for the much better navigation. Speaking of cleaning, using the app, you can select dirty spots on the vacuum’s map and direct the robot to the target. The Matrix will make two passes over the area, side to side and back and forth. You can also carry the robot to the location and hold down the “clean” button for 5 seconds over the area in a “spot clean” manner, such as with a spill of some sort. When the vacuum is done, it will head back to its dock, empty itself into the attached bin (which has a nice large capacity) and either head out to continue cleaning, or sit and charge itself. In terms of cleaning performance, it really is great. We have mostly hardwood or stone floors, with some rugs (both thin and thick), and it handled all of these surfaces with plenty of confidence. The most challenging is our very thin rug with dog fur, but it still managed to pull up a good amount of hair and dirt without sucking the rug up, or getting caught. We have left it home alone running many times and have always come home to find it having cleaned the whole floor very well, without getting stuck or caught. The battery life is long (it tends to clean for around 2 hours before wrapping it up to charge), and between the sensor, the self-emptying design, and ability to charge at its dock, once set-up, it really is set it and forget it. And I think that is the biggest takeaway with this vacuum, it just does everything really well, no fuss. It cleans well, it takes care of itself, it is low maintenance, and other than needing to empty the bin every once in awhile, you really don’t need to worry about it more than you want to. It is just a really really good robot vacuum, and if you want one of the best, you don’t need to look further in my opinion.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in less than a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in less than a year.keep on sayong error 4 eventhough i reove and clean any obstruction.. unable to return unfortunately

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Cebga,

      Thank you for sharing your experience with the Shark Matrix Self-Emptying Robot Vacuum. We’re sorry to hear that you’re receiving an Error 4 message despite clearing any obstructions.

      Error 4 typically indicates a blockage in the brushroll or wheels. We recommend checking the brushroll, side brushes, and wheels for any trapped debris, and ensuring the dustbin is properly inserted. If the issue persists, a reset may help—simply turn the robot off, wait 10 seconds, and turn it back on.

      Since your unit is less than a year old, it may still be covered under warranty. Please reach out to our team at 1-888-228-5531, and we’d be happy to assist with further troubleshooting or warranty options.

      We appreciate your feedback and hope to get your Shark robot back up and running.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use, Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Let the robot clean it, free up your time

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who recently bought a house with several construction projects that create constant dust and dirt to be vacuumed up, I was tired of vacuuming and cleaning on top of juggling tasks/life. This came up and I just had to give it a try, if anything it had to save some time, right? Right out of the box it was pretty easy set up. Place on base, plug in, install app, setup and update. In order to complete the setup it has to have a 50% or more charge so I did have to wait a little while to let it charge before taking it for a spin. Once you go through the setup send the vacuum out to explore and map the house. Just like any new pet you bring home except this looking to see what space it will need to clean :). Depending on the size of your house, it could take some time to explore before you can send it off to clean. Once it is done, send it out! App is pretty user friendly and there are a few options for cleaning. Clean Home or Room(s) with three levels of suction Eco (pick up the daily dust), Normal (dust and some debris), and Max (dust and larger debris). Matrix clean for the once a week (or when necessary) deeper clean with multiple swipes and high suction. Since Matrix clean takes longer at higher suction, you can only chose to clean one room at a time. Spot clean to pick a small section in a room to clean. You can set zones that may have cords or things you do not want it to vaccum righ in the app. There is a schedule feature that I have not been able to try since I need to be sure workers have not left any corded objects laying around before I let the robot loose to clean. I've heard stories of these kinds of robot vacuum devices getting stuck, not going over transition strips, not working well on high carpet, not having enough suction to really clean, etc. When this thing left the base to clean, it amazed me how intuitive it was. At first attempt at the somewhat tall transition from living room to kitchen, it didn't make it up. It backed up, put one wheel, then the other wheel, and it was over. After that, it remembers it is there and makes it over without a problem. A little creepy...but hey...at least I don't have to physically vacuum (my normal vacuum is jealous and lonely). My carpet is somewhat high and it didn't have a problem adjusting from wood floors to the carpet. Over the course of a week I watched as it over come new obstacles with ease, even caught it almost getting stuck in the legs of the office chair but it got out without me needing to help. When it's done cleaning it returns to the base and the base sucks all the dust the robot picked up. First run I was curious how much it actually picked up (see image). A lot. The only thing that I did notice that it did miss a few pieces of large debris so I ran a spot Matrix clean to see if the higher suction would pick the pieces that were left and it did! After my cabinets were installed I had saw dust tracked everywhere in the house and was happy to know that it was no problem for the little thing. It picked it up without a problem! The only con that I have found is that it isn't able to get super close to corners. This has definitely saved me time and has been a worthy product.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Effective and a time saver

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've held off from jumping on the robot vacuum trend because I was very skeptical of their performance abilities, and I must say, this Shark Robot Vacuum has really proven my skepticism wrong. As a household with pets, there's no way this vacuum would replace my regular vacuum, but it does provide excellent supplemental vacuuming between my regular vacuuming, which still results in a lot of time saved for me. I wasn't sure how well the Robot Vacuum would work out in my house with the many obstacles to go around due to furniture and cat toys. The initial run (prior to mapping out my house) proved just how well the vacuum does navigating around all these things. It only vacuumed up one small cat toy, which got stuck in the roller and I was easy to remove, and then it did get caught up under a dining room table chair. (I ended up mapping the dining room table area as a "no-go zone".) My house is mostly hardwood flooring with carpet in the bedrooms and one hallway which leads to two of the bedrooms. During this initial run the vacuum had to go to the docking station to empty before it was done vacuuming the entire space. Afterwards, when emptying the canister on the docking station, I was impressed by the amount of debris that the vacuum picked up. I was especially impressed with how well it picked up the cat hair - big win as a pet owner. While the vacuum does an excellent job picking up in the areas it directly rolls over, there is still much room for improvement with the little spinner brush that is supposed to reach out past the diameter of the vacuum to get near baseboards and edges. It does okay, but it doesn’t get everything, especially at the edges of corners, doorways, cabinets, etc. After this initial cleaning run it was time to map out my house. It's best to pick up any clutter laying around and let the vacuum go do its thing. I was impressed with how quickly the vacuum was able to map out the areas I allowed it to access. I decided that I only wanted it to run primarily on the hardwood floors because those areas are the highest traffic areas of the house, and typically require the most attention. (Additionally, while it did do a pretty good job on the carpet, it didn't seem to like vacuuming up longer hair [mine]. After vacuuming in the main bedroom I noticed it left a small bundle of hair behind.) The results of the mapping appear in the Shark Clean App and you can label the rooms in your house. From there, you can set up specific cleaning schedules for each identified area mapped. For me, my laundry room to the connecting hallway needs to be vacuumed every day because of my cats' litter box. This is where the robot vacuum shines. I set it up for those two areas to be cleaned daily and now it's something I don't have to worry about during the week and the vacuum does a great job picking up that debris. Another nice feature of the vacuum and the app is that you can set up certain areas to receive the Matrix cleaning (deep cleaning). I appreciate this feature because I have a rug in the living room that I was able to utilize this feature on. Further, the app also keeps record of the cleaning events and provides information regarding the date and times of cleaning, what (if any) issues occurred, how many times it returned to the dock, and more. It’s a really nice feature of the app to make sure the vacuum is doing what you want. The vacuum itself was easy to set up and figure out how to use. The Shark Clean App is great and runs very well. I only experienced a couple slight freezing hiccups when saving the map. I have been very impressed by the performance of the vacuum, it navigates around my house way better than I ever imagined, and it really does a good job vacuuming up debris. The battery life seems to be excellent as well. After the first initial cleaning which took a little over an hour, there was still about 40% battery life left. Overall, if you're looking for something to automatically clean areas that tend to have debris buildup between your regular vacuuming, especially in a busy household with pets, I would highly recommend considering this Shark Robot Vacuum. I am very happy with the time it has already saved me.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Mapping
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Efficient little vacuum with an excellent app!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the last 10 days or so, I’ve had the opportunity to test out the Shark Matrix. This is pretty much my first automated vacuum; I wasn’t sure what to expect. The promise of a vacuum that can automatically navigate and vacuum my basement (approx. size 1,100 sq ft) with some uneven flooring and a doorway leading into an office seemed almost too good to be true. Setup: Unpacking and putting together the vacuum was simple and took less than 5 minutes. Then I then had to download the Shark app, register and setup the Wi-Fi and I was ready to go. The Shark has to then go through a mapping process where it wanders around your space and with it’s LiDAR, it learns where everything is, including it’s home so it can return and empty itself. The map looked very accurate, it found the sofa and some other furniture. I found the app very easy to get accustomed to and use. The menus are laid out in a logical, easy to understand manner, 2 thumbs up on the app! Performance: For the first 2-3 days, I had the Shark placed in a spot that was like a narrow passage (2.5’ wide by 5’) with a wall on one side and a weight bench on the other side, I wanted to keep it out of plain sight. It seemed to take some time for it to get out of this area to start vacuuming. It was not optimal spot for it, so I then moved it to an open spot in the middle of the TV room, this spot was much better. I have a gym area, a TV room and an office. To get to the gym section, there is a vinyl molding that transitions the hardwood flooring and the rubber gym flooring, the vacuum was able to go over this fairly easily with no fuss. When I first started testing the vacuum, I wasn’t paying attention to it, I’d just turn it on and went to work in my office. I would hear clunking, bumping and a few times it would get stuck. It turns out it kept getting stuck under a weight bench, as the angle metal bar would trap it and it also got stuck under the treadmill. It also didn’t like some of the foot of the weight equipment, the lidar wasn’t able to detect the 2” tubing of various pieces of equipment, it would bump into it until it found its way around it. To resolve this, I took out the app and added a “no-go zone” for it to avoid, very simple. Now the vacuum stayed out of the gym area completely. My initial thought when I started using the Shark was “is this what it feels like to have a pet” it seems the vacuum wanders around and getting itself stuck and into trouble. The next day, I had a few minutes, so I watched the vacuum clean. I was impressed with how methodically it would go back and forth in open areas. When it came to a large obstacle, it didn’t bump into it, instead, it stopped, went around the obstacle and then continued going. It was almost kind of fun to watch. But like a pet, you have to “pet proof” the area you want to vacuum to clean. I had to clean up and removed small obstacles, move items such as an air purifier closer to the wall and tuck in the wires so it doesn’t get stuck. Battery life is very good, it’s able to clean the entire basement on a single charge. I don’t have any carpeting though. Conclusion: Now after 1 week and a half, as I sit here writing this review, the vacuum is wandering around vacuuming. It’s nice once everything is setup properly (no obstacles, mapped out and no go zones). It does great in large open areas; it just goes back and forth and cleans efficiently. When it’s in an area with more furniture or other obstacles, it’s a bit tough to watch as it bumps around a bit like a blind person until it finds it way out. I don’t think these robotic vacuums are for everyone. If you’re impatient and just want to get the vacuuming done, you may just want to purchase a regular vacuum. The vacuum just rolled by, went to it’s base and emptied itself, I love how it turns around and slowly backs into the base, they should add beeping sounds like when a truck is backing up! After emptying itself, it rolled away and went back to the room it was cleaning prior. I now have this scheduled to clean twice a week in the morning. If you’re looking for a robotic vacuum to do your dirty work for you, add the Shark matrix to your list, you won’t be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Runtime, Suction

    Rated 5 out of 5 stars

    Nice little machine that works better than Roomba!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tremendously helped my sinuses and allergies. I run it every night. It takes 85 minutes to clean my house on first level. It has 3 different power modes. I usually use the turbo, high power mode and my vacuum can do the whole floor in one charge no problem. It runs until its full and will go dump the dust into the HEPA Filter dust container. I dont have to deal with any dust and honestly i think i could go more like 60 days without having to dump the main dirt container on the base charging station. BTW- I read that some people had issues with the software, so I was expecting some difficulty or something, but everything worked perfectly! I mapped out my home. I can do anything from the app. I run this machine everynight. The only thing that happened so far was the vacuum sucked up a 6 foot roll of paper measuring tape lol. It came right out, and resumed where it left off I even got a text alert that my vacuum needed help hehe WORKS AS WELL AS ROOMBAS 600 DOLLAR MODEL. I have tried them both. For the sale price hands down a great buy. Shark has a much higher bang for your buck. The same price will get you a lot more with Shark. The model does talk to you as well sonetimes if theres anything wrong or if i give it a command it speaks and announces the activity i chose for it to do. You can clean 1 area by chosing it on the mao in the app OR by placing the bot by the mess and pressing the clean button for 7 seconds. You can set barriers and choose what rooms to clean or not clean. Or you can just clean the whole house like i usually do. My sinuses are happy!!! I tried and have multiple high end air purifiers but after 3 days with this vacuum my alergies are almost totally cleared up! Hope this helps!! :)

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Mapping, Runtime
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best purchase of the year

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this robovacuum so much!! We have had it for a couple months now are are still impressed with it. The app is easy to use and the mapping it does is amazing! Not to mention how well it cleans and how long it runs. It is much quieter than our previous robovacuum from a different brand, so that is a plus. The self-emptying feature is awesome (and is the noisiest part but only lasts a few seconds). We love it so much we bought one for my mom for her birthday and we recommend to anyone interested in a robovacuum. My only complaint is I need another one of these for our second floor!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Suction
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Intelligent programmable robot vacuum

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark did a great job in making this Self-Emptying Robot Vacuum. Both the docking station and vacuum comes in a single box but separately packed. Instruction manual was minimal. It just provide the instruction to install the app. After installing the shark clean app the set up was very easy. It connected to my home wifi and took around 1 h to charge. I am impressed with the intelligent home mapping ability of this smart robot. In the first run it mapped the home with precise layout and went to every room and corner of the house. I assigned the different area of the house - study room, kitchen, living room, bed room. The robot can be directed to that particular room / area whenever I want to clean. this is a nice feature like I most often don’t need to clean whole house so I can clean my kitchen. Programming is another nice feature - I schedule my robot to clean every other day after I go to bed in this way in the morning i woke up with clean house. the second thing is in this the robot doesn’t get interfered with my movement in the house when it is cleaning. it has a memory and if the battery depleted before it can compete the cleaning, it can return to the docking station to charge and resume cleaning after charge. It is a nice feature but I didn’t need as my home is ~ 900 scft. It takes around 30-45 min to do a eco cleaning and more than an hour to do the regular cleaning. The suction is great and it picks up even tiny dust particles and empty the vacuum after cleaning. However i felt that the speed is slow it would have been great if it can clean a bit faster in regular mode. But may be if it run faster the suction may not remain that great. It is important to not to walk in front of the robot while it is cleaning. It can impressively climb on the rug to clean. spot cleaning and matrix cleaning is great but take more time. In my opinion it is nice to have feature but not needed for everyday cleaning. Small, intelligent, app controlled, programmable, memory option, self emptying, bagless, great suction. Overall i am happy with this nice cleaner.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Suction
    Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Happy With My Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the different opinions on these vacuums, I was unsure about getting one, but im glad i did. Setup was easy, it mapped my house and picks up with no problems. I love that it empties itself. Now it says that it has a 30 day capacity before you have to empty the bin, but that depends on how dirty your house is. So you may have to empty it more often.

    I would recommend this to a friend
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