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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 782 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the price, portability, color, and performance of the laptop. They find it easy to use and suitable for basic tasks and schoolwork. However, some customers have concerns about its slow speed, small screen, limited storage, and S mode restrictions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 782 reviews
  • Rated 5 out of 5 stars

    Best computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is excellent it helps me get lots of work don’t and I can take it anywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rose gold laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in great condition and the color is beautiful, just what i wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so much perfect size really good product would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is a Best Buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely satisfied with the price and the shipping!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reasonable purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's in great computer for the price that I paid. It's perfect for the kids to do their homework.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect HP Laptop love it a 128 GB. Where can you go wrong nowhere? This thing is perfect. Did I say perfect already wrong when I say it again? Perfect magnificent. Good for my business and personal use. And Geek Squad is 100% on game with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple but usefull

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, for the price is very usefull and with touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so far the best computer I bought and thanks for best buy for selling me one I enjoy it a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the money.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop does what I need it to do, setup was easy and fast. It's is fast enough and it doesn't run too hot on a proper solid surface, although you should watch out for using it while on fabric.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Computer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got in in August 2024 brand and since I’ve got it, it’s been falling apart and the keypad and mouse don’t really work. I have taken great care of it just don’t know what to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop ever. It doesn’t have much memory so get a jump drive. Runs fast. Excellent for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is Laptop is more than what I expected.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is more than what I expected. Tha battery is great. It’s very fast and the color is lovely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop, for the price could be a bit lower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is nice and ok everything work good and fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most beutifful and ever computer, its awesome!! I loved

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Listen ! DO NOT BUY THIS SERIOUSLY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is slow on start up. It lags, nothing wants to show up, it freezes in applications and the only thing that works is the exit button. I purchased this for college because i wanted something cheaper than a macbook air that also didnt have a loud fan. I will never ever touch another cheap HP laptop again. I have no idea why these lemon laptops are still being sold. Just spend the money on the cheapest macbook air available, it is SILENT, fast, and more reliable for college (unless u have access other softwares than purchase a higher priced windows laptop and deal with the loud fan). This will be returned first thing in the morning. I am glad i kept my macbook to compare to this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for a budget. Works very well for school work and is easy to carry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST LAPTOP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best lap tops I ever owned! I’m doing my masters in nursing online and it is compatible with the programs that are required.

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    This laptop is trash

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately in 2024 you need a machine with a minimum of 16gb of memory. This has 4gb. From the door laptop was slower than a dog taking a hershey swirl. I even tried to reset it and even that was slow. Its like someone at HP was like were sitting on a crapton of celeron processors lets make this hit laptop. Literally,this laptop is nothing more than a paperweight. You have to pay to play and its looking like $500 is the floor not $160 DO NOT BUT THIS LAPTOP

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer came with a profile and pin password

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item as a open box item as a gift for my granddaughter for christmas it came with profile and password, likely fron previous owner. I called immediately. Customer service was less than helpful over the phone…. Just advised i needed to go to my nearest best buy over an hour away Did not offer any compensation or anything for the issue Really hugely diapointed in the way it was handled. Luckily i could google and figure out how to reset and wipe the laptop clean

    No, I would not recommend this to a friend
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