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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 95 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers admire the performance and graphics capabilities of the 16.1" 165Hz Full HD Gaming Laptop, frequently citing its affordability. However, some users express concerns regarding the battery life and the amount of RAM, suggesting potential limitations for certain applications. A few also mention issues with Wi-Fi connectivity and heat generation during extended use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-95 of 95 reviews
  • Rated 5 out of 5 stars

    Just got it nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptoopppppoppppppppppppppppppppppppppppplp

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price, great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for a great price...great for gaming or for the office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working perfectly fine, an amazing product and working condition is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVED IT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty nice laptop def recommend to a friend no cap

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but not as expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It happened to be a bit slower than expected but overall it has been great

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mic Does Not Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mic doesn’t work - have to send the laptop in for repair.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A fast and powerful processor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good product in terms of price/performance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop purchase sales clerk inefficiency

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales clerk struggled quite a bit to understand and execute the address and other instructions and wasn't too efficient as well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lost $1000 thanks to BestBuy!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely disappointed by the service of Best Buy and their delivery partner FedEx. My package was delivered to a different address and I had to go through the process of contacting FedEx and Best buy to get the package update. After 3 months still the package is not delivered I have been told by FedEx that you should contact the sender. Best Buy has denied any support from their end. I have officially lost $1000 on this product that I didn't receive. Definitely not gonna recommend anyone to go with BestBuy from now on.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 1 out of 5 stars

    lemon

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wont stayed signed into the wifi. everything in house works fine. ran every trouble shooting idea possible. piece of junk.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Liars

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product did not come with the 6 months of Trend Micro antivirus protection as stated. Best Buy tech support claim that they couldn’t do anything about it. I’m not a satisfied customer and will not be shopping with this company anymore.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    NOT a touchscreen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has incorrectly labeled this as touchscreen. It IS NOT!! They will not compensate for the troubles under the impress that we purchased it needing it for touchscreen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy for gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a gaming computer. Unable to even run everquest at full screen. Brand new and crashes everytime yet somehow my windows surface 2 in 1 manages to run the game perfectly. This is not a windows problem but a terrible HP driver issue that has no fix.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best Computer For School

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It certainly lacks in gaming aspects but for people who want to use it for school, video editing etc it’s amazing. The intel i9 gives it best graphics ever. I’ve had mine for two years and it’s working like new

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    32 gb ram install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can i install a 32gb ddr5-5600 ram on this laptop? if so what ram do u recommend

    I would recommend this to a friend
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