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Customer reviews

Rating 4.3 out of 5 stars with 3437 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the Harmony Smart Control's easy setup, voice control, Alexa integration, and its ability to handle multiple devices. Some customers have expressed concerns about compatibility issues, connectivity challenges, the lack of a backlight, and difficulties with the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 3,437 reviews
  • Pros mentioned:
    Easy setup, Voice control

    Rated 4 out of 5 stars

    Makes all your gadgets so much easier to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I could enable voice control on my TV for cable TV, Bluray player, Amazon Fire TV, by using Alexa in conjunction with this after I sold my Xbox One w/ Kinect. It was easy to setup and works great. I have no complaints. It took a little while to set everything up but they walk you through the whole process. There are times that it doesn't work well which is why I took a star off. Also, the remote has some delay to it. I liked it so much I actually bought a second one for my parents which made their setup so much easier to control. Since they are oblivious to new technology. This allows me to not get calls all the time saying something isn't working since now all they have to do is press a button and it does everything for them.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Voice control

    Rated 5 out of 5 stars

    Great remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great remote with easy setup. It will control a receiver, TV, Direct TV box, and PlayStation all on the one control. Highly recommend this device.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Multiple devices

    Rated 5 out of 5 stars

    Excellent replacement for all your Remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been addicted to stereo then home theater equipment since I was 15 and got my first job to afford a used receiver and a pair of speakers. 30 years ago. Through the years I have owned many brands and types of remotes. Some as expensive as one of the components of my home theater. With this remote set-up You no longer have to do that. I had it up and running two home theaters in 15 minutes. Longer once I got into setting up alexa controls. It is intuitive and easily run from the included remote or your Smartphone. It runs all your Rf, If and Bluetooth devices with ease. It is two main pieces and comes with everything you need to expand cheaply. My projector room has always been one very expensive remote running all but then then den had a different universal remote that made everyone complain about learning how to navigate two remotes. NOW they all can use their own phones to control the house down to the thermostat, which is the only con is I have lost complete control of my domain. But really I can't say all the great things about this remote in a review, just go ahead and buy it. Set it up and have a happy household, I have had three friends come over and gone with in a month to get their own. That speaks for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    A True One Remote Solution!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was literally able to consolidate all 4 of my remote controls into one device. Once you read & understand the instructions, the setup becomes easy. Don't be intimidated by the negative reviews. The Harmony Smart Control lives up to its name. This device will be around for many years. It will do many other things than just control your media equipment. It is a steal for what it is capable of.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Simply perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've burned through my share of universal remotes, and this is hands down the best remote I've ever owned. It was a breeze to set it up with my TV, receiver, AppleTV, and Playstation 3. The setup did take a while since some of the default buttons (especially for the AppleTV) didn't make sense to me. But now that I've taken the 15-20 minutes to go through and customize each devices buttons to my liking, this is the perfect remote. Small, but not too small, and very comfortable to hold / use. Works flawlessly every time. Finally!!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Tired of replacing remotes?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the hub allows any smartphone and tablet to become a remote so you basically you never have to buy a remote ever again. Signal is passed to the system through the wifi so no more line of site to change channels etc. Can be programmed through a computer or in my case replacing an older one it actually transferred the settings over so I had to do nothing to start using it. Great product

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this. Love the convenience of using my phone or ipad, although it takes longer than I would like to connect to the app. Had some issues with getting it to launch the right actions, but all seems fine now. I like being able to customize the remote buttons. Really happy we purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Voice control

    Rated 5 out of 5 stars

    Calm among the clatter of daily chaios

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE this remote. New tv, sound, dvd and old dvr all had at least one remote. This one was recommended by the install tech over another model as our sound bar sits in front of our tv and we had some stretching issues with other remotes. This one allows for easy placement of the RF receivers (no stretching) and easy walk through programming. I guess it might also control some lighting, etc? So, no there yet. And now my table only has one remote instead of 5 or 6 so there is plenty of room for popcorn.

    I would recommend this to a friend
  • Pros mentioned:
    Alexa integration, Voice control

    Rated 4 out of 5 stars

    Great way to make dumb devices smarter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as an advanced universal remote that can set different "scenes" that control your entire entertainment center at once. Even better is the Alexa integration that allows you to control everything with your voice. Even my 7 year old surround receiver is now voice enabled through this product. My only reason for giving 4 stars instead of 5 is that there is an additional, noticeable delay between pressing a button on the remote and the corresponding action taking place. It's typically not a problem until you want to skip forward several times in a movie, or move up and down several options in a menu. It's not terribly slow, but just enough to be annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price, Voice control

    Rated 4 out of 5 stars

    Great bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for use with my Amazon Echo and was not disappointed. It was an easy set up and now I have voice control of my tv, Xbox, and Blu-ray player. I definitely recommend and it was a steal at the price!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price, Voice control

    Rated 5 out of 5 stars

    Great remote!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Harmony One's touch screen died so I needed a new remote. The good price along with the blaster makes this a no brainier. The blaster works perfectly! Set up was quick and painless via the iPhone app. Being able to control your whole system on your phone if you want is slick. I personally prefer the remote itself. Overall I highly recommend this remote!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Voice control

    Rated 5 out of 5 stars

    Smart Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my In-Laws. I have one at home, I've used to have the old set up years ago with the cradle. Love these remotes. makes life so easy. Get rid of all these other remotes and use this. I use mine with my Google home, if programmed with IFTTT you can make google home say custom phrases when switching between activities. (My wife loves it when she turns on the TV and google ask if our child is bored) SIDE NOTE: Once you set up this remote, you should not use any of the old remotes anymore. The remote software gets confused if something is already turned on and then nothing works correctly. if this happens. turn off everything using the off button on the harmony remote, any devices that are still on need to be shut off as well with their original remotes or the harmony app can control devices individually. once everything is off you can go back to using the remote as normal. Also if you have cats, be aware they move the hub and IR blaster when they walk near the stuff, if they get moved you may end up with the problem above because some devices won't receive the signal.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Simple to setup remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote was a breeze to set up once all of my device models were catalogued which was easier than it sounds. Setting up via the app created 3 unique power on sequences... One for the DirecTV DVR, one for the Blue Ray player for movies, and one for the Apple TV. And best of all the volume control works on the same remote! It works perfectly and all the other device remotes (5) are now in a drawer. You can also use the app to control the devices. This remote is small and sleek. LOVE IT!!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Upgrade to Xfinity universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really simplifies things. Set up was easy, and although I was able to link the interface to Google Home, I have not fully adapted to using it on the regular. Same goes for the app on my phone. It will hopefully come with time. The included remote has nice lines. I only wish the remote had page up/down buttons that work with the guide on the cable box. I think you can reprogram the buttons to work, but out of the box it is channel up/down only.

    I would recommend this to a friend
  • Pros mentioned:
    Multiple devices

    Rated 5 out of 5 stars

    Polished Technology - Does the Job

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very simple remote and a simple configuration process. I have these "Events" configured where it will turn on my DirecTV, actual TV, and Vizio SB2821 soundbar all at once, the remote in this mode acts like my DirecTV remote controlling the box but also the volume on my Vizio Soundbar that doesn't support ARC. Then I have another "Event" configured where I control the Roku OS in my TV and the Vizio soundbar together. The remote now natively controls my TV. I can easily switch between the "Events" with the push of a button on the remote, super easy. The IR blaster seems excellent, zero issues. The app/setup was amazingly simple, nice piece of software. This remote really saved me in my maste bedroom where the Vizio Soundbar just wouldn't play nice with the other two devices. The feeling of the remote in your hand is absolutely high quality, even my 8 year old was impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Multiple devices, Voice control

    Rated 5 out of 5 stars

    I love this remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned this remote from last 3 years. And I upgraded to Elite. So, my dad took this from me. He is really liking it, my mom is extremely comfortable using it, as she dont need to use multiple remotes anymore. Also, my mom-dad can control the devices (activity) by giving a command to Alexa and google. So, I purchased couple more for both of my sisters, this Christmas. But BestBuy ruined it. Was selling this remote as brand new and sent me open box. Also, all the customer service folks on phone or in store are behaving like they dont care. Told indirectly, if you want this, keep it or just return it. No compensation, no apology, no guilty, nothing. This is my last purchase with best buy now. One unhappy customer (I believe, they wont be bother with it). But as I praise other retailers, I wont be saying nothing good about BestBuy anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Alexa integration

    Rated 4 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of having so many remotes all over the place and decided to purchase this amazing remote system. Works with HomeKit, Alexa, Google home as well. You have to try it to believe how much you have been missing out. Highly recommend this to anyone who are constantly misplacing their many remotes.

    I would recommend this to a friend
  • Pros mentioned:
    Voice control

    Rated 4 out of 5 stars

    Good Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is definitely feature filled. It allows for connecting tv, receivers, satellite boxes, appleTV, and even Hue lighting. There is an app that allows control from smartphones or tablets. This is a great feature, my only complaint is that that app does not allow the buttons to be customized.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Harmony Smart Control Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this remote with ease for almost 6 months now and it works great! It was easy to set up via the app on the phone and then easy to use. I had no trouble connecting it to my TV, AV Receiver, Blu-Ray, Fire Stick, Apple TV, Wii, Hue Lights, or Veralite (home automation). The only downside is that it does have an 8 device limit but I knew that upon purchasing. The wife likes how easy it is to use and that she has a remote to use or we can use the app via tablet or phone.

    I would recommend this to a friend
  • Pros mentioned:
    Alexa integration, Multiple devices

    Rated 5 out of 5 stars

    Perfect Alexa Companion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this remote system on sale when it was brought to my attention on a Podcast. I bought an Echo Dot on Prime Day for $35 just to play around with it. The sale price was a slam dunk to upgrade from a Harmony One to Harmony Smart Control with Alexa integration. The Alexa control works great as long as you know the keywords. My family loves turning the TV on and off with Alexa. The Harmony controls the whole entertainment center - 65" TV, Denon receiver, Tivo Roamio, and BluRay player. Of course there are specific Tivo actions that are not available to Alexa, but you can call out a channel by name, mute, etc. Overall, I'm very happy with this setup. The only tricky part was placing the base station and the remote IR emitter so that it could control all my components. After I got that worked out, it's a big improvement since I don't have to point the Harmony remote at the TV any more. The handheld remote is wireless, not IR, and it doesn't have to be recharged like the Harmony One.

    I would recommend this to a friend
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