The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 10,820 reviews
Rated 4 out of 5 stars
Laptop is great, but employee's not that much.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great laptop so far, expanded to max memory and added 2nd Nvme. Did had some issues where it would freeze if left along for long period of time, had to change settings, including going into the ASUS app to change settings it thinks are best (ASUS Bloatware may be the cause of the random freezing). After making the adjustments, laptop has been running smooth. btw I purchased Open-Box
In regards to the purchase experience, I'm sorry to disappoint but staff wasn't the best out there, except for the guy at the register. I first had asked if they had in stock (Open-Box) and they were able to find it, they brought it and they immediately were wanting to close the deal, I asked if I could take a look at the laptop to see the condition (after all, it was Open-Box), they said because its open box, they can't open it. (This is odd to me since it's Open-Box not New)..... I was debating and not feeling it. I inform that I was going to look around and if they could hold it. The person gave a look of unhappy because I delay the purchase.
After, went up to the register and asked the cashier (different person) I had the laptop, he brought it over, I asked him if I could see the condition, he said sure, it's an open-box so no problem. I took a look at the laptop, turned it on to ensure everything worked and asked about return, etc.... all good.
Then the manager on site, heard when I declined the Geek Square Protection and was insisting, stating things like if I were you I would get it. I simply said I work in IT (having a background of dealing with laptops to repairs, etc...). He then made the smirk of "Oh, I didn't know IT could get parts".
Very poor job at sales, except for the cashier which was friendly.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My laptops camera was not lined up with the screen so I couldn’t do Skype or zoom meetings or doctors appointments online so I the Geek Squad. They made the process as easy as possible and put me updated to the progress of the repairs. They took the stress out of the whole process and made it as easy as possible and I was truly grateful. I have health issues so they even made sure to work with me and that whoever I had picking it up, they knew they had their information to make sure it was going to the right person. They just had to show ID it was a good experience. Now the camera lines up with the screen and I’m able to do zoom meetings. Doctors appointments online. Take pictures whatever I need to do.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had this laptop for a little over 2 weeks now and it's a significant improvement from my old Windows 7 laptop. I got this for both college work and casual gaming and it works very well for both. So far, I only have Sims 4 and Stardew Valley on this laptop and I am able to use many mods and cc and still have it on the best graphic settings and it's able to handle both very well.
The only difficulty I've faced with this laptop was connecting a Nintendo Switch Controller to use on Steam, had to watch a couple YouTube tutorials to troubleshoot the problem but it's been working great since then!
It was definitely a good deal when I got in on sale, I would recommend it!
This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop was very efficient for the years that I had it. The programs are all very useful and the screen is extremely clear along with the touch screen it overall is a very nice laptop for a beginner or student.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a high quality laptop, decent battery life, beautiful screen and exudes high status. The sound is clear, the ports are sufficient. WIFI and bluetooth don't drop or provide issues. Ideally , more customization should be offered with "My ASUS" center, but they do a decent job.
Asus makes quality products, but you really want to purchase a warranty with Best buy. Gamer's Nexus has performed the video's and Best Buy's warranty is something I've had to use in the past and have full confidence in. Between BB and Dell, they both have great warranties, you pay for them, but they're reliable. However, Dell's offerings in terms of laptops are limited bios that limit users so you never really feel like you own the product. I've used enough of their products to know, but overall Asus is nice, but do not trust them. Thus 4/5 despite being a 5/5 product. Time will tell, but if something goes wrong I know I can trust best buy.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This type of plan would be so much better as an option that you pay for when purchasing your devices and that it kicks in upon your initial warranty expiration date. A Lenovo laptop that had a hinge failure occur just passed the plan coverage period would have been covered in that case, had the plan kicked one year from the expiration of the manufacturer's warranty. Now, I am working with my credit card company to see if their extended warranty can cover me in this case. Unlike many other people who had the same issue with these 2-in-1 Lenovo Yoga laptops, I gave my device occasional use since it was a secondary computer, treated it with lots of care, using a neoprene sleeve at home for storage or sturdier case when taking it outside the house, which is why it lasted me JUST PASSED all the protection time that I paid for up front.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the things I really appreciated when buying the MacBook Air M4 was Apple’s warranty. From day one, I felt completely supported. The coverage is clear, and their customer service has been excellent. I had a question about the charger and they helped me quickly, with no hassle or long waits.
Plus, the option to extend with AppleCare+ is a big bonus. Knowing I’m protected against accidental damage or future issues gives me peace of mind. It’s totally worth investing in a device like this when you know the company truly stands behind it.
HP - OmniBook X - Copilot+ PC - 14" 2.2K Touch-Scr
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The HP - OmniBook X - Copilot+ PC - 14" 2.2K Touch-Screen Laptop - Snapdragon X Elite - 16GB Memory - 1TB SDD - Meteor Silver- is a great laptop as to performance and excellent battery life.
Only two down sides
1. the win11 24h2 Ver will not allow printers to be installed using their own drivers only use the installed ms driver. This means Label printer like from Dymolabel can not be installed as windows will not all its drivers to be inserted into the "list of printer drivers" need to select the printer driver for the physical printer;
2. must manually set the dpi in the printer setting to 600 as the default was 300, in order for bar coding to be printed so scanner can read it correctly.
do not use co-pilot so not an issue it was missing.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad service has to be one of the best out there. They provide literal hassle free service with any of your items. I have been using it for over 8 years and have not encountered any issues when it comes to fixing laptops, cameras, phones and headphones.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The geek squad handled every problem I ran into with a previous laptop and when it was clear it was time to get a new one, they offered advice on the perfect one for me. I would highly recommend getting this for any device.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had to bring in my Daughter's laptop for a small repair and the associate that helped me was very nice and helpful. The manager was called over to help me out as well and performed the repair and got it done quick. I was very pleased with my experience with the Geek Squad.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The store employee at the Aiea location had explained everything out, perfectly clear! He had explained to me about the product I was purchasing and that I should add a 1 year warranty on it; just in case anything happens to my laptop
This reviewer received promo considerations or sweepstakes entry for writing a review.
came in sooner than expected. it works great, i was able to sign into my account and connect to my wifi. the charger also works perfectly. there was a few minor scratches witch is expected because its refurbished! it’s great though
This reviewer received promo considerations or sweepstakes entry for writing a review.
This one is most definitely a no brainer folks! Suggested for necessity, not a sales gimmick. A freshman at college should be properly prepared for any curveballs life might throw at them. We were thrilled that is protection service was offered to us.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would give it 5 stars if it weren't for one thing. The limitations coming from the factory that prevent the hardware from working at 100% of its capacity. The screen does not shine at 500 units to protect the oleds, and the processor, which although it can reach 4.7Ghz, does not exceed 3.5Ghz so as not to overheat. in this image you can see the laptop working at its maximum rendering a 3D animation. See how the graphics.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Definitely came in handy with fixing my computer after it was taken out by viruses. The agents did a great job with addressing my concerns and helping to restore my information each time I came in. Absolutely would recommend this service!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great comfort with accidental damage protection for my new laptop. Haven't used it yet and sincerely hope that it is never needed, but it is a great comfort to have the protection there if something bad happens....
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was excited to find out that I could save money with this laptop with best buy. This laptop is for work and so far no problems. It started up right away, the speakers are great and there's no delay between apps. Definitely recommend purchasing refurbished from best buy!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always get the Geek Squad protection because I'm always going to use it. We use the laptop a LOT so things will wear out. Plus, klutzy. So it's really worth it to get the protection.