The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 5 out of 5 stars
Peace of mind is good. And it helps in a pinch!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
At the time i bought this, i was in university and NEEDED a good laptop and couldnt afford to replace one if it failed, was damaged, or whatever.
Surprisingly enough, i ended up needing my warranty on my previous laptop. I somehow damaged the hinge through daily use in my courses. I took it to geek squad and they evaluated that, yes, my laptop was damaged and offered to repair it for free because i purchased the warranty.
It did take over 2 weeks for the repairs to even give me an update, though.
On the up side, that was because my device was "unrepairable" because the service center could not obtain the necessary parts from the manufacturer (HP in one instance, Lenovo in another). When i informed geek squad of this, they immediately refunded my original purchase amount (and the pro-rated amount for my warranty, bonus!) to a gift card labeled "store credit". I then proceeded to purchase a new laptop from their available stock with a new 2-year warranty.
All-in-all, it went pretty well considering i had to deal with a broken laptop and then no laptop for some time. Geek squad did everything they were allowed to do in order to make my life easier because i had purchased the warranty.
ALSO! PRO TIP! If you purchased your device recently and are still in the return period and want to purchase or change the Geek Squad Protection Plan, store employees at the checkout can do a "return exchange" and do that for you. Just make sure you have the device, box, accessories, and receipt with you in case they need it as proof. You wont have to give up your device - they only want to see it to ensure it wasnt broken.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is very efficient, quick , doesn't stall. I use this daily for paying bills, writing docs, etc. The battery last several days with one full charge. Is also compatible with my samsung phone, mouse that was bought separately, beat headphones . This computer does it all. A great purchase!
This reviewer received promo considerations or sweepstakes entry for writing a review.
fortunately the laptop i bought for it didnt need geek squad because i didnt break it, but it was nice knowing that if it did break they could fix things for me. will likely buy again, this is a picture of the laptop i bought for it.
I would recommend this to a friend
Rated 5 out of 5 stars
Perfec and very good price and touch screen !!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I highly recommend everything perfect, ram , quality picture also the price , very good battery !!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Hello, my fellow PC peers, I rarely write reviews about products I enjoy, but this Laptop is everything you would need, whether working from home and/or going back to school. this 2-in-one Laptop/Notebook is giving everything for the affordable price tag, which makes it more attractive adding to its sleek sexy style it gives. The features alone is an eye catcher, but the fast pace of navigating from apps to numerous websites and back to emails, all whilst having your game favs hanging in the background ready for you to conquer your next level mission, oh yes, this babe has the fire to punch through any & all tasks that you proudly accept, so go ahead and press the checkout button, this baddy belongs in your everyday lifestyle and ventures. No worries, You Got This!
Geek squad save pictures off of old phone so happy
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I will always keep this membership because when you buy TV you don't have to buy a membership when you buy a computer it comes with this membership. It is definitely worth it because any product that you buy you were covered awesome deal.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I definitely recommend buying the insurance plan even if you take good care of your computer, gaming consoles, etc. you never know if that day happens and you remember you don't have insurance. It would definitely suck a lot and have to buy a brand new tech for full price.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall, I this was an affordable quick and easy purchase for my business needs at the time. I can say I love the screen big beautiful 17.5 inch and disappointed that it wasn't a touch screen, touch screen compatible is not the same thing & that's my fault I didn't pay attention! It had sound issues after a year. The geek squad guy scratched up the outside very badly after returning it. I didn't want it anymore so give it to my kids and the sound problem comes back the following year after the warranty expired. My personal services rating I would have to give it 7 out of 10 because it's not a I touching screen but it's extremely compatible with any external keyboard and mouse dual combinations! I still loved the size of the digital screen and it will not fit in the ordinary bag you got to buy a special bag for this laptop!
Cool looking, still have yet to test gaming power.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm not tech person at all, so take my review with a grain of salt haha. A really awesome looking laptop for sure with neat things like the glowing keyboard, manual fans you can turn on, and just handy layout. Just sad it's not google friendly and certain apps can't be downloaded onto it. Also got it in order to play BG3, but there's not enough disk space on it, and I haven't even downloaded anything onto it yet, so kinda bummed there.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My husband has been dubious about Geek Squad Protection...but I've benefited from having it more than once and it's been relatively easy to use the coverage in all instances. So, I when we've had those issues, I show my husband and he's like: Well, OK, glad you got it. Happyfaceemoji. Serious, it's made sense for me a few times.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The service of the delivery and install staff was wonderful. However, they have me a 4 hr window and came late in the day, do I had to wait at home for hours instead of having a 1 hr window. Also, the visit of having my TB mounted was over $250. I am a disabled person and had no choice but to pay it. Before I hurt my back, I could've done it myself, but because I'm nice disabled I had to pay $250. Then, they couldn't mount the TV at all, do I waited at home for nothing. They took back the wall mount and had me order a pedestal TV stand which I put together myself. So my entire day was waisted do to inefficiency.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As I reiterate we were blessed that day my brother bought it for me I did not ask him and I purchased the three year warranty I keep it in the case because you never know
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad is a great team to have access too!
Make your appointment and they will see you quicker!
I love that! Geek Squad helped me get into my. Ew laptop. They were super supportive and helpful.
Thank you GS Team!
I would recommend this to a friend
Rated 5 out of 5 stars
Making me feel Comfortable with my laptop.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am not text savvy at all. I purchased a new laptop to go with my new restaurant. I opened up and geek squad was fundamental in the process of adding my Microsoft items. I don’t know what I would’ve done without them.