Customer Ratings & Reviews

Accidental Geek Squad Protection is the best option when you buy a electronic devices.

Feels good to have s security blanket warranty for my new laptop.

Haven't needed but wasn't much Incase need. For my Lenovo laptop

Excellent service I highly recommend! Geek sqaud got your back when you need it the most!

I was extremely disappointed to learn that i had to pay best buy to ship my pc to HP for repair while PC was still under warranty. It makes no sense when HP will send me a box and a shipping label to send it to them for free! What sense does it make to add Geek Squad as a middle man when HP covers the shipping and does the repair? it’s an absolute waste of money to pay geek squad to do something that HP did for me directly for free!!

The Agent (Tyler) was very helpful with helping me understand the process for my laptop getting fixed

I have not yet had to use this, but it does give me peace of mind for my laptop! My last one got stolen and I just wanna be careful!

Really good computer with fast processor and quality screen loads any game and program.

Bestbuy warranties are so cheap and very easy to claim. Lifesavers.

Always have to have geek squad protection! Dont stress over accidents geek squad got your back!

Definitely love having geek squad to help me when i need it

Best laptops ever ❤️. My Daughter loves the touch screen!

I’m writing this after a year of my repair. (At the time I was a month away from moving out of state.) I went to bestbuy geek squad to get my laptop battery fixed. It took them about 2 or 3 weeks to get it repaired. After I went back to pick it up, my charger was different and wasn’t the one that came with the laptop(which is Dell). I asked what happened to it and they didn’t know. So they gave another one which was from HP and not dell. At the time, I also notice that the right side of the pc near the track pad was a little bent. As if something was swollen or wouldn’t fit. Ever since that I’ve had many performance and battery problems. I CANT EVEM USE IT WITHOUT A POWER CABLE BECAUSE IT WONT RECOGNIZE THE BATTERY. I’m gonna try to get support again. I don’t think this is supposed to happen.

Never used because I didn’t know how it worked called several times to get help with no reply.

I feel confident with purchasing this protection plan

Buy this. Use this. You will never regret it. I never have.

So glad i got this. I mean why would you not get the warranty.

Safety matters, with Geek Squad I feel more comfortable.

The agents were not clear in what the “warranty” covered before purchasing. I’ve had the laptop I purchased with this warranty for only a year and have already experienced screen black outs, having my files deleted, and a variety of glitches that have gone unaddressed. When attempting to bring it in I was told if it was a software issue it is likely that I caused it and would have to pay an additional $200 just to have it looked at with no guarantee it would be fixed. Mind you I am doctoral student at the moment and have used this laptop for nothing but school purposes. Disappointed in the lack of assistance in figuring out the problem and fixing it as this has been an expensive purchase.

Excellent fast and knowledgeable. They were professional and informative.