Customer Ratings & Reviews

Love the protection plans for my investment, knowing if something is wrong it will be replaced

Super fast and efficient. They explained the processes and helped teach me about the product. Definitely knowledgeable about all their products.

Decent computer but came with some serious issues. The cables to the network card were hitting the fan because they were never routed correctly when the computer was being built. I had to have Geek Squad take the video card out so they could route the wires correctly. I contacted CyberPowerPC to troubleshoot the issue and they told me to just tape the wires down. Then they sent me information on their warranty and this is what they said "If you are still having issues, we can bring the PC in to be serviced. The warranty covers the cost for parts, labour, and shipping from us to you. The warranty does not cover the cost of shipping from you to us. The current repair time is approximately 14-21 business days." I was not happy to hear that I would have to pay to ship a computer from me to CyberPowerPC even though it was their fault from the beginning. I am so glad Best Buy was there to save the day in only a few minutes.

Really happy with the geek squad protection. We bought it with my son’s gaming computer. Definitely would purchase this protection….just in case something happens.

Agents were great but if something goes wrong and you return the item after 15 days, even for a defect (my last pc processor went out just after 21 days) you lose that protection cost. So I had to get refunded, buy another protection for the new PC and no refund at all. Geek couldn't repair my 5 year old Alienware lap top is what started all of this. The people are absolutely awesome but are tied by bad policies. And every time I'm say I'm not coming back the Best Buy, it never happens, I love these guys. Used Best buy in Vegas, Pennsylvania, New Jersey and back here in California. And I will be back again.

Love the idea I have no worries! Geek Squad is an amazing service to have at your disposal!

The Geek Squad is the best they helped me find what i was looking for.

Great service. I know it'll be helpful if somethings happens to my computer

Whats better than 1 year coverage? 3 years of coverage!

This is a reliable service and comes in handy when their is tech issues.

Definitely worth having along the way because you never know what might happen!

Always purchase the extra protection for expensive purchases. They take care of you.

Great to have in case anything goes wrong.. it pays for itself

cooooooooooooooooooooooool! that's a great The shape is perfect, and the mouse is also perfect, the only flaw is that the keyboard buttons are too hard

I have had the pc for a couple weeks now and no issues. I bought it specifically for gaming and love it. Thank you

Love the option to protect my investments if anything happens

A must need keep your devices protected so if anything happens your good

Super great to have on hand, i haven't needed it yet thankfully

Great value! I always get Geek Squad warranties on any device i purchase

Awesome quality services. I thought I was tech savvy but apparently all of the new tech my kids are requesting is above my skill level, it is not above theirs!