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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1146 reviews

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90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,146 reviews
  • Rated 4 out of 5 stars

    Price was best compared to other protection plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I choose this over the Verizon plan because it was cheaper. Verizon wanted to charge $17 a month for protection plan. I picked the plan that was cheaper (doesn't include if I lost or had it stolen). Should be fine. Hard to review when I've had phone for 2 weeks. I was offered total tech option, but didn't think it was worth the extra $$.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great foe people who break phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife breaks a lot of phones. We opt to buy this insurance over Verizons for 2 main reasons. 1. Its cheaper 2. Ease of making a claim. I can just go into the store. Trust me we have used this insurance a lot and if you are one to break your phone its totally worth it. I also suggeat paying for the 2 years up front instead of monthly payments if youncan afford it. You gwt a diacount that way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying a big ticket item like a phone that folds in half breaks within 2 weeks (apparently when you touch a touch-screen too much and it breaks, its considered physical damage and is not covered under warranty) , co$t$ too much, and isn't ready for real world use? You need this! You need it for 3 folding phones that have ALL failed! Best investment ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have For Newer Versions of Smartphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added a Geek Squad plan to the purchase of my Galaxy Z Fold 4 smartphone. I am not expecting problems - knock on wood - but new, paradigm shifting technologies can have unforeseen issues. Geek Squad plans are not new for me and I rarely have to use them. But it feels good to be safe.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the Geek Squad protection even though I've never used it. The phones are like small computers and anything can go wrong. My only complaint is that you can't continue coverage past two years. Any time I've ever had a problem it was about 6 months after coverage expired. It's usually not worth repairing since I'm not covered anymore, so I have to buy a new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why change a good thing if its not broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer to purchase my cell phones from best buy and I always purchases their protection plan. As I find it easier to deal with best buy then with a cell phone company or another department store. Plus with my children away to college. It was beneficial for us in the past from broken screens to other issues. So why switch when you have had such great experiences and such good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cell is broken, Geek Squad is the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Geek Squad for all my devices. I had insurance on my cell through Verizon, never again. Terrible Service with unfriendly help. Geed Squad has never been Unsociable and has always been friendly, quick in repair and are local. The cost is comparable to other insurance and easy with my Best Buy Credit card.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Craig. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    JK in SC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so pleased to have the Geek Squad Accidential Protection plan offered when I bought my Samsung Galaxy S21 Ultra phone. Phones are getting so expensive, makes sense to me to add this at the time of purchase. With the BB credit card, I can elect to pay monthly. I used to buy phones from my carrier, but find the techs at BB the greatest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect warranty for my Samsung Note20

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome warranty. It covers everything except if the phone is lost/stolen. (you can buy a policy covering lost/theft) Even if it's my fault it broke, I'm still covered! I'm happy:) my new Note20 is safe & protected with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would suggest getting protection because son lost or broke phone multiple times and definitely saves you money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech mans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech guys doing tech things. Fixing the screens and cleaning the ports. Tech tech tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coverage costs less than the insurance offered by the carrier, covers more, and is much easier to file a claim. Geek Squad is the reason I buy my cellphones from Best Buy

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! We're so happy to hear you're pleased with the service. If you have any further questions or need help, please let us know!

  • Rated 4 out of 5 stars

    Purchase warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the original program, any item was available under purchase at bestbuy for service. Since 2021, the program has a max of 2 year coverage. Other stores you can get a 5year warranty on appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to help me out after i broke my screen a month after i got a new phone. I was in and out within 2 hours with a new phone and only paid for another screen protector

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best insurance money can buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best insurance money can buy don't make the mistake by not getting this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing i did to protect my items. You need to have this plan.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Helped with Solid Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats the added protection and service one could get on all of your equipment and devices. The service is worth the extra support and protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a must have for a cell phone plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the second time i get this product with a cell phone and it has worked fantastic in the past and helps me feel secure that if something happens to my cell phone the Geek squad will be there to provide assistance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks To Geek Squad at Best Buy my phone is covered and protective for $8.99. A month. I think that's a very fair price. I don't have to worry about my phone anymore..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent download and backup all my data from my old computer. Gave a great demo of the laptop, before I made the purchase. Was on point letting me know when my compuowas complete I wasn't happy with the large increase fee for the service, it doubled from last year. Wow!

    I would recommend this to a friend
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