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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2766 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,766 reviews
  • Rated 3 out of 5 stars

    CFS issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having issues with CFS after 10 prints, Reached out to Creality and they are trying to figure it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased afterthefact on an online/pickup at store purchase. Employe added to my purchase and it was quick and painless. I hope to never use it!nut it's nice having the peace of mind on a $700 purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan is a MUST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend the protection plan. I haven’t had to use it but got it just to be safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome group of peeps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have done an amazing job giving me returns or fixing my electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From purchase to claim I have no worries at all about my device. From fixing to replacing there are no issues with the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marvelous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have this protection I have already used it and it saved me buying again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra warranty is always the best option to take. Theprice was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option. Great to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this on my LG 65"C9, PS5, speaker system. Highly recommended for electronics IMHO. Better safe than sorry in my book.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Pickup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pick up was quick and flawless definitely recommend using the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind purchase for the Ps5. Not pricey at all and covers a lot. Never know with these electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta have a protection plan never know what might happen accidents do occur

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good PlayStation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Is a good PlayStation for a New player. It Ruins Smoothly . There hasn’t been any problems. I love it . I play Everyday With it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty expensive and I don’t even think I’ll use it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had a reason to use the service yet but when i do ill let youll know

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally overpaid would not recommend doing it to nobody totally a waste of money

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is my squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dear Best Buy Team, I am writing to express my sincere appreciation for the outstanding service I recently received from Geek Squad. After purchasing a new device, I decided to take advantage of Geek Squad's support services, and I could not be more impressed with the level of professionalism, expertise, and convenience they provided. From the moment I contacted Geek Squad, I was met with friendly and knowledgeable technicians who took the time to understand my needs. They guided me through the setup process, ensuring everything was working smoothly, and went above and beyond to offer valuable tips and advice for optimizing my device's performance. It was clear that their team is both highly skilled and genuinely passionate about providing top-notch service. What truly stood out was the attention to detail and the personalized approach I received. Geek Squad technicians made sure all my questions were answered and that I was completely comfortable with my new equipment before finishing the session. The convenience of having access to expert support, both in-store and remotely, makes Geek Squad an invaluable service. Based on my experience, I highly recommend Geek Squad to anyone looking for reliable tech support, troubleshooting assistance, or installation services. Their commitment to customer satisfaction and technical excellence has earned my trust, and I will definitely be using their services again in the future. Thank you, Geek Squad, for delivering such exceptional service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always opt for geek squad protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never second guess adding this to any and every tech purchase. Case in point: we purchased a PS5 in August 2024 for my son's birthday. His controller is drifting bad. Stopped into best buy, and they submitted the PlayStation warranty for me. We got to keep his old one and his new one will be delivered in 5 days or less. And while that comes standard for every PlayStation purchase, I didn't have to deal with submitting the warranty myself. And the next time it needs replaced (it will happen, PS5 controllers are notorious for drift stick) geek squad coverage will replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad we decided to purchase the 2-Year Accidental Geek Squad Protection plan—it has already proven to be worth every penny! A couple of days ago, my son’s PlayStation 5 HDMI port got bent, and we weren’t sure what to do. Luckily, with the protection plan, the process was incredibly simple. We took the console to Geek Squad, and they immediately offered us a brand-new replacement. The entire process was seamless and took less than 10 minutes! The staff was professional, helpful, and efficient. I highly recommend getting this protection plan for peace of mind. It’s a lifesaver!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek squad purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly can’t say enough good things about the 2-Year Accidental Geek Squad Protection plan. I got it when I bought my laptop, and it’s already been a lifesaver. I’m pretty clumsy, so I love knowing that if anything happens—like if I drop it or spill something on it—I don’t have to worry about paying for repairs. I had a small issue with my screen cracking, and the process to get it fixed was super smooth. I was able to set up an appointment online, and the technician was super friendly and fixed everything quickly. I’m really glad I invested in the protection. It’s just nice to know I’m covered without all the stress. Definitely worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable Option to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely is a great option to have in case anything should go wrong with the console and/or controllers. Affordable option

    I would recommend this to a friend
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