Customer Ratings & Reviews

I brought in my ear buds because one had been run over when it fell out while I was directing traffic and parking cars at a local football game for the Fire Dept. I brought in every little piece and they took it and gave me a whole new set! I cried I had ruined them and now I cry Bc I had awesome insurance!

Although most people will not use it and be okay with merely the manufacturer's warranty, I shop and pricematch at Best Buy specifically for this service. The few times I was able to use it has paid off the cost of the plan. It's also convenient to walk in or call for help without dealing with certain manufacturers. It seems like most companies don't make their products last, so with this plan I get more than 2 years out of my purchases. This is especially true for cell phones.

we bought the extended warranty plan just to make sure that everything will be covered cuz we know that the geek squad is one of the best squats to do this type of work we hope that we would have to get one of their best installers but we love the product we bought the service the quality of the customer service was great we love it we would recommend it to anyone who would ask us thanks Best buy.

This speaker is great! Music sounds great at high and low volumes. There was no distortion or cracking even when cranked. This speaker is great for what I'm using if for. Mostly just pairing it with my laptop while i work on projects. It gets plenty loud for the office room I'm putting it in. The portability is also great. I love that I Can take this outside and probably won't upset the neighbors. Another great feature is the charging port so you can charge your devices while you listen. Battery life is also great.

The Geek Squad helps me with checking my 2 computers for any possible viruses or problems. I have a Chromebook (for personal use and shopping and internet surfing) and Lenovo (Lenovo for college classes and it's great). I just make a call, or make an appointment online, show up and they check both devices for any issues, or help me with whatever question(s) I may have. It's wonderful.

I love the Best Buy protection plan! My headphones did stop powering on a couple weeks after purchase (were defective) and with my protection plan I was able to go back to the store and exchange them for new headphones worry free. I love that my headphones are always protected and Best Buy offers and in store exchange with this protection plan

The best thing I ever did was to purchase Geek Squad product replacement in reference to all my headsets Bluetooth and Wired. It is a no question asked straight 2 year swap out and renew process. I have had a few issues with these units and it is so nice no matter where I am I can just swing into a BestBuy and get the issue resolved. If the item is no longer available they will upgrade to the new replacement device and apply the difference to the new device.

The Fitbit offers me direction to improve my health and fitness in to significant ways. First, it monitors my caloric intake each meal and snack everyday with near instant feedback of data: second it calculates calories burned for all activity through the day. I have the Charge HR which monitors my heart rate to optimize activities to burn fat calories. I wear it during sleep to monitor my sleep habits, providing me the incentive to improve sleep quality. This is a great tool for health conscious people.

The protection plan is amazing and I definitely recommend the protection plan if your purchase is over $50. The installation was the perfect and professional and I loved it. They answered all of my questions I had and the gentlemen there tried to answer my tough questions I had to the best of his ability, I appreciate that so much. :)

Love the 2-year Geek Squad Product Replacement! Works great for products you anticipate to break. I usually buy it for headphones, headphone jacks, chargers. Best Buy takes care of you if these fail within two years of purchase. Highly recommend. Make sure you read the terms and conditions before you purchase so you know what is covered and what is not.

Purchasing the 2 year Geek Squad Product Replacement for my daughters earbuds was the best purchase ever! As all teenagers, she goes through earbuds every 3 to 6 months. So it made so much sense to add the replacement plan. Now instead of forking out at least $20 each time, we instead have paid less then $5 for the exchange of new earbuds and repurchase of the replacement plan. So now with EVERYTHING i buy at BEST BUY i make sure to add the replacement plan. IT IS SO WORTH IT!

Shout out to Dejan at the Park Meadows Magnolia department. He helped me select a stellar television and schedule my in-wall installation. The agents mounted my new 65" Sony and sound bar with ease. They also gave me a crash course on my new TV and setup my remote so that I would only have to use one instead of the three that I formally used. Great clean installation.

I used to wear out my headphones quick and this allowed me to replace them repeatedly many times, saving me a ton of money at a time I was living on the street. Highly recommended for products which are necessary or really vital, but if you buy the expensive ones it's just a waste because they will be worn down as fast as there simpler models. Great program.

Got this for my headphones. I will always get protection for them for how often i carry them with me. The older model eventually had issues and was able to upgrade by paying the difference no questions asked. I got coverage again the next time i mess them up, which will be about time for the latest model:)

I have never purchased warranty on any electronics products except to rely on manufacturer warranty. However, i am glad I did on a pair of bose headphone because when it break, instead of trying to reach customer service and deal with returns, I simply take the headphone back to bestbuy and immediately received a replacement, no questions asked!

I can definitely give this a good review because anytime do you have a replacement plan with Best Buy they always stand behind them they never give you no static about anything so replacement plan with Best Buy is always worth it because they’re not like other companies that find ways to wiggle out of standing behind their warranty.

Luv Bestbuys insurance plans / packages! I always opt for their insurance on my electronics. Purchased this insurance for my wireless Bose headphones - was able to swap out my headphones for a new pair right as my 1st pair was hitting its 2 year mark (and headphones ear-mesh was peeling). Can’t go wrong for $20-40 2-year device coverage

I returned headphones and there was no questions asked. I returned a defective pair and grabbed another that is a different brand. Just paid the price difference and the new 2 year warranty! Have done the same with warranties for 3 televisions. You cannot go wrong with BestBuy’s warranty!!

I had to use Geek Squad Protection Plus last year when I broke my Note 9 screen I had to order a new screen at Bestbuy that took a couple of days to get in once the screen came in It took a couple of hours for the work to be done I love this Protection Plan also I believe I had to pay $50 to get everything done.

So I got this on a pair of Bluetooth headphones I purchased and after a about 9 months the sound started to break up in one ear. Folks when I say they took care of me I mean I walked in spent about 5 minutes looking for my recipt (I lost it, oops) then they gave me the price I paid for the headphones on this card I walked over to the headphone isle grabbed a new pair and BAM I walked out with a brand new (BETTER) pair of headphones within 30 minutes.