Customer Ratings & Reviews

We had set up our new portable AC July 1, same day we picked it up. We did let it settle for a few hours before turning it on. We had read that if it was laying on it's side during transport it is best to allow it to sit for the same amount of time it was laying down, the box was too tall to fit right side up, we needed to lay it down, the drive was only about 10 to 15 minutes from our home. Although in another article it states to wait 24 hours before turning it on, I can only assume that is had it been through delivery for a day or so, not sure. We are very pleased with the Insignia portable AC so far. Although our living room window is rather small, setting it up with the out take hose was very easy. Our windows are the up & down type, we only needed to cut some of the plastic casing where the out take hose connects to hold it in place, so it would fit between the window sill, and we did not need to remove or put our screen up, it worked out perfect. Our living room is small & if you want to keep the cool air within that space, a simple adjustable curtain/shower rod with a curtain can help to block the door way.. We love the swing option button to be able to adjust the air flow as it slowly moves up & down to allow cool air to disburse, or set it at what ever direction you want by pressing the swing button as it begins to move up & down press it once more at the adjustment you like the air flow. Many settings to choose also for the fan speed, low, med, high, auto, or continued. Love the sleep option, timer as well & the follow me option to set the remote to sense the temp from the unit. One thing I feel they could have added was a led light for the remote, but not a huge deal, we love the way it works in the 80 plus humid temps.. We have not had to drain the bottom as of yet. The manual states the unit will beep 8 x to warn you.

I wanted to wait at least a couple months of using this before doing my review. After months of carefully & cautiously reading reviews and looking for a new AC I settled on this Frigidaire Window AC and I’m happy I did! She’s beautiful she blows so strong and so cold! It fits my window perfectly The remote is so nice! Every unit I’ve ever had before the little remotes that came with them always broke within a month no kidding. This remote actually feels pretty sturdy & easy to use. The buttons are easy and smooth I think it might actually last a while ! I like how I can put it on dry mode too! Right now it’s hot as u know what so it’s on Cool but I like that Dry option! The filters easy to clean and it was easy to put it the window! I’m a 48 yr old woman I had breast cancer a few yrs ago so I’m not the strongest person but I was able to Install it in my window with some help from my daughter. We did a good job and so far we are happy with this awesome Frigidaire AC

Excellent product cant wait to used it!!! Mist definitely perfect

Decent, cold air for a few months then cool air. Medium noise, easy to install. Having to contact BestBuy or manufacturer to see what can be done.

I love this little a/c. It cools the room quickly and the Eco Auto feature is great. I dont have to even think about it. Just set it and forget it.

I’m sooooo glad we got the protection plan on the portable AC. For some reason it kept leaking water all over the floor in the middle of the burning summer we couldn’t use it anymore. Didn’t even want to deal with portable anymore so we went to the bestbuy with the AC and got a brand new window AC - updated (it wasn’t an old brand or model). So worth it and it all was done so fast. They didn’t have the new AC in stock so they gave me a Best Buy that did and the transaction went perfectly. Due to covid they just took the portable AC (it wasn’t in a box or anything) and came out with my new AC. I ALWAYS buy protection plans on everything that’s an appliance or electronic

The a/c is working great. I live in Florida so we have used both the cooking and heating features. The remote is also a great feature. It has a cool design. It’s cools and heats my entire kitchen, dining, and living room.

always a great peace of mind having geek squad plans. My dslr fell off a cart and lens snapped off breaking the lens and mount. No questions no problems they swapped it right out.

The installation of my washer and dryer was handle very good by professional people . They were in and out doing what they were suppose too.

Haven't had to use it yet but I like the idea that if anything happens to my air conditioner, it's covered!

They are pretty helpful most of the time. Definitely convenient.

The air conditioner runs excellent and it cools my whole bedroom. Had to replace my old one, but window was too wide.

Geek squad came early and delivered my tv and sound bar. They mounted my tv perfectly.

First i want to say that this has been the best ac i have purchase im so happy i did its quiet , easy instalation , and best off all it has a great cooling system in high temperture at least for my bedroom and the app its the best i set it up from work when i get home is already cooled love it thank windwill for such a great ac .

I recently purchased another air conditioner and returned the old one to the store. Geek Squad handled the return professionally and issued store credit without any hassle, which made ordering the new unit online quick and simple. The in-store team was helpful, and the entire process went more smoothly than I expected. I really appreciated the support, especially during this heat wave. I’m giving 4 stars instead of 5 only because I had to arrange my own transportation, and I was informed that this type of product doesn’t qualify for certain in-home services. Otherwise, very satisfied!

Love this AC unit. I reside in a small Brooklyn apt and my options are very limited cause of the way I have my windows. So I made a small space on my kitchen counter and it’s perfect! It cools enough. By the way, I have a part kitchen and living room together.

I bought this unit last year and has worked great and kept my small RV nice and cold, but this year it has not been cooling the way it was when i fisrt bought it. My Rav is not as cold as it used to be and im having to keep it at ots lowest temp to keep it some what cool in here. I regularly clean out the filter and have done all the checks on troubleshooting. I bought the extended warranty but i dont know how to go about to see what best buy can do for this unit

We bought the extra warranty for this a/c unit. We had to learn the hard way. We bought a portable a/c unit from Amazon and it stopped working 2 days after the Amazon return date and the seller was no hope even though it had a 1 year warranty. Now we have the comfort knowing that Best Buy will take care of any warranty issues.

I appreciate the expertise and knowledge of the geek squad. They help put your mind at ease while getting your device fixed correctly and in a timely manner.

After our Central AC failed we needed to cool our bedroom, first purchased a cheap 5000BTU Midea, then a nicer LG (which on sale was $50 more than this unit), returned both because they both short cycled once the temperature was below 70C inside or 75C outside... Finally got this unit and never looked back, will be going to GE directly in the future because this thing is a tank. It doesn't care what temperature it is inside or outside, it just works. It can put out a massive amount of air, on medium it puts out more air than the other units I had on high, and it gets so cold, you can't stand in front of it. We use a thermostat controlled remote power switch, and this thing is capable keeping the room at 64C all day long. Generally it never runs for more than 5 minutes at a time in our 300sf bedroom at 67C. AWESOME! For the price this is a no brainer, get it, hang, set the temp and forget about it, it will just work!