Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1354 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,354 reviews
  • Rated 5 out of 5 stars

    Same day is the best way.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the added Geek Squad protection makes life easier knowing that if something goes wrong or breaks with my Fire TV Stick, Geek Squad will have it back working like new in no time. It saves you time and is very affordable. Just take it to your nearest Geek Squad location, and thats it. You dont have to mail anything or wait days to get your device back. Same day is the best way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple product to use,definitely if you dont own a smart tv this makes the best out of it. Can sync anything on my iphone to the tv with sharp images.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice safety net

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the protection plan because I spent next to nothing on a Roku (thanks to gift cards and a sale), but with Best Buy only doing 14 returns, I felt it might be best to hedge my bets with a protection plan in case something goes wrong. So far, I haven't had to use it yet, but if something happens, I'm covered. Also, the fact that the plan covers one replacement remote is nice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is well worth it! Replaced an item I had an issue with after a couple of years, so happy it works again! Thanks again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, just what i need to protect my investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Senior phones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to block unwanted calls. My dad loves the bigger keys for dailing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the best. They provide quality customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleep at night!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection is your stuff breaks! A Must have!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not mount or do anything regarding putting up my fire stick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just in case you need a little more help excellent workers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well done!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was scheduled timely and the installation was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the Replacement for Your VCR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this initially just to watch TV. But this box and the other TV converter box should REALLY be sold as the NEW WAY to record over the air TV since you can't buy a VCR anymore. I started doing this just using a 16 GB thumb drive that works fine. You can also get a USB hard drive they are dirt cheap too. And it's EASIER to use than a VCR. The only BAD part is reading the screen when you try use the menu to delete files and such. They are kind of tiny. But it's easy to figure out. Hey BEST BUY I would suggest your sales people try sell these as add-ons for cord cutters like me. I was figuring how was going to record a show I was going to miss. And the solution was this little black box from Mediasonic. I don't even think Mediasonic realizes this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Coverage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Geek Squad Service they are always very helpful, knowledgeable, and friendly whenever I need to reach out for support and advice. Best warranty company ever Best Buy did a great job when offering these guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A moment to laugh at

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had fun trying to figure out how to pair my remote and i was taking batteries out like it said only to find out i didnt take the wraper off the power cord, then it worked.. haha, yes i had a moment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I haven't had to use this extended warranty, but I've used several others purchased via Best Buy Geek Squad Protection. It's saved me quite a bit when computer electronics fail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anybody that is purchasing anything from Best Buy i definitely would recommend getting the geek squad protection because the protection you get is 1st class.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv excellent and my sound system great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service they replaced my item with no questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me immediately

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rely upon the Geek Squad often. There knowledge and friendliness are exceptional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of all is the best I love so much I veré happy

    I would recommend this to a friend
Sponsored