Customer Ratings & Reviews

First of all, I was a big fan of geeksquad's accidental protection plan for years. Whenever, i buy electronics i chose bestbuy mainly cause of the worry-free protection plan. i didnt even imagine i would get this from bestbuy. I got a Asus ROG flow Z13 (2022), a gaming tablet, and it was defective not charging occasionally. so I went through the manufacturer warranty via BestBuy geeksquad. laptop came back, it fixed the charging problem but then camera was not working and also windows was not validated. so went though another manufacturer warranty via geeksquad. When the laptop came back they fixed those two new problems then found out the USB does not work. Went back to geeksquad. this time geeksquad wants to fix for themselves. I gave them consent to factory reset as they claim that will fix the problem. They said they will call me back at the end of the day. They called me back and they said it did not fix the problem and they have to send it to the manufacturer. Also, they mentioned that inside of the laptop the screen is pulling back from the inside. How do they know laptop screen in pulling from the inside? Which means they opened it up which I did not consent to. And unlike other laptops, it is a laptop with tablet form factor which is extremely hard to open them up and high skill is involved. As result of this, manufacturer refused to fix the laptop. and Bestbuy refunded the price of the laptop. However, they refused to refund the geeksquad insurance cost as "I" used the insurance to receive the refund. Here is the thing: A. It was defective unit. i do not need to use geeksquad plan. I just need to go through the manufacturer warranty. If i didnt have the geeksquad and this happen. they are not going to replace the laptop? I did not use the geeksquad plan. B. the reason why i needed the refund in the first place is that they opened the laptop up without my consent and they failed to fix it. C. They damaged my laptop without my consent. and somehow they are making into my fault by refusing to refund and wasting my time. even without geeksquad plan. if they damaged other people's property, they should make it right. it is common sense. they damaged my laptop, ruined my manufacture warranty altogether and didn't make it right. As a result of this, I do not recommend, geek squad plan to anyone. nor i will be purchasing at bestbuy in the future unless i have no other choice.

Don't get a computer at Best Buy without this protection! I know it seems like a pricey addition, but if/when your computer breaks or is damaged, you don't have to pay ANYTHING. And if it needs to be replaced, you receive store credit for the full amount you originally paid (to put toward a replacement or whatever you want). When my last laptop bit the dust, I was literally able to get a new laptop with the credit and with the leftover credit after the laptop purchase, I was able to put it toward replacing my fridge that broke. GET THE PROTECTION and don't let it lapse without going and getting any issues that arise with your product fixed or the whole thing replaced. Best investment!

They helped me get a new computer, i accidently spilled coffee on my MSI Stealth and got close to 2,000 back for a new computer

I havent really use an accidental geek squad protection, hope I never use it, but it is really difficult to talk to someone, I've spent 1 hour trying to someone to help me, so I hope I never get an accident 'cause they are pretty much difficult to talk.

Good for peace of mind, if rather expensive. I have had a laptop begin to have display issues in the past and brought it in 3 times at which point they gave me credit for the initial cost of the laptop.

We paid about $2500 for our laptop with protection. The Geek Squad protection which was about $450 for 3 years, we only had the laptop for less than a year. We got the money back for our device! So, to me we only lost about 1/5 of the total amount I paid in the first place. That is great!

I buy all my electronics from Best Buy and always add the Geek Squad services. They are well worth it and have paid for themselves, over products that I have purchased in the past.

Perfect for my college student who is out of state.

Not much to say, it’s a warranty. It does what it supposed to.

So far seems to be a good deal to get with your purchase.

Wasn't sure I needed this but I purchased the protection since we have a lot of different devices. Turns out we've used it several times already so I think it was a good decision.

Not the best protection plan, but it in theory should work.

Geek Squad is a saver for a purchase. They are there if there is a problem. You never know.

It always a good idea to get this because you will never know. You pay more but it’s worth it in the long run.

Has been a great benefit for our appliances and computer needs.

Awesome service. Nice employees and super helpful.

Great service for the money. Geek squad is great and they will help any 9f your needs.

Knowledgeable staff who is always looking to help with tech needs.

I have not had to use this feature, but I like the comfort of knowing I have protection.

Great protection for your PC or laptop purchase. A must have