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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 64 reviews

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    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 64 reviews
  • Rated 5 out of 5 stars

    highly recommend! simple and effective treadmill

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ProForm Carbon T7 Treadmill is exactly what I needed in our home gym to allow for an intense workout when I need it and to also allow for uphill walking while I read or catch up on my favorite shows. The iFit platform has been a hit in our house as well, the coached runs add a dynamic I wouldn’t have had otherwise, and we can track our fitness activity using our accounts on the treadmill and on our ProForm bike. For more intense workouts on the treadmill, I find the cushioning to be more forgiving than running on the road, and more comfortable than other treadmills I’ve owned in the past. As a Physical Therapist, I am always aware of the level of impact throughout a week of exercise, and I feel that I can comfortably log more miles when using the Carbon T7. The incline feature has been nice, this allows me to dial back speed and still get a decent workout. My husband has been walking at an incline while watching lectures or when in long video conference meetings. And as I mentioned, the iFit has been a nice added bonus that I did not expect to really utilize, for both the added instruction and engagement, and also for the cumulative stats that we can track between our two ProForm pieces of equipment. Assembly was straightforward, as instructed the assembly does require two people and can be completed in approx. one hour and it's fairly heavy so two people is a must. The treadmill folds up if you need to clear up space, it has a nice locking mechanism so you can easily fold it up and move it around. Thus far the product has been great. I was given this product in exchange for my honest and unbiased opinion, and I will certainly recommend this to my patients who are looking for a home treadmill based on the simplicity of operation, incline function, speed variability, comfort, and for the iFit that is included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the GSP on exercise equipment purchase as the cost is reasonable, especially with the Total Tech Support! I like the discount you get with the tech support on the protection plans. I like the additional coverage on items with moving part or electronics. You just never know when you'll need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Will ALWAYS Buy Geek Squad Protection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy GSP on everything. It’s the best store protection out there and although some of the protection is pricey, it’s worth it when the item in question is pricey. If it’s not something that’s instantly replaced, it’s something that they will try and fix and replace it however they can. Excellent protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad service is available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So thankful this is an option. Exercise equipment is an investment now, want to rest assured it will be repaired/maintained to last. Haven’t used it yet. Hoping it is easy, timely, reliable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This is an outdated 2017 model!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed they are selling the 2017 model when the 2021 model is the same price has has a lot of enhancements over the 2017 model. The 2021 model is easily available.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the GSP on exercise equipment purchase as the cost is reasonable, especially with the Total Tech Support! I like the additional coverage on items with moving part or electronics. You just never know when you'll need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always choose protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the protection on high dollar items. Best Buy consistently backs up their products! You never have to make the choice to go with someone else because they always match the price of any other seller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like geek squad Installation and protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installation protection for my devices is on of the reasons I buy my technology from Best Buy — in this case exercise bike which I could have also gotten from Sears or Nordic track directly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Extremely long hold and not actually 3 yr coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 3 year Geek Squad plan. When I called to get a new exercise bike repaired, I was told I needed to contact Nautilus. I spent over an hour on hold with the Geek Squad to be told this. They said they wouldn't cover it until the year warranty with Nautilus expired. I said does that mean that I paid for three years, but really only get two years? The representative said yes. Just be aware that this is the case. I have used Geek squad for a washer before and they were amazing. This has not been my experience with the exercise bike.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Necessary purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering the return window was only 15 days, and I plan on using the item a lot, I feel the extra protection was warranted. Considering I’m already having Bluetooth issues, I think it was a worthwhile investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BBY Service Plans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rather have a warranty/service plan with best buy than direct with the company. Customer service is hit or miss with manufacturers... this ensures youll be taken care of by BBY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    treadmill protection a must

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plan for my treadmill was a must when I use it everyday. And with having my PC on Protection too I got a nice discount for the 5 yr protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good idea to have

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had an issue with using the warranty plan. Had to use on few things & I didn't even need to locate the original packaging like some plans require.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Treadmill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Best treadmill I have ever had. I love the different programs built with in the treadmill. I love being able to do different routines

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend geek squad and purchasing a geek squad protection plan! The service is very helpful and you will not be disappointed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the in-home Geek Squad protection makes getting my equipment fixed quickly and easily without having to haul in my equipment to get fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mostly good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went well, but the crew missed tightening 4 bolts. I had to guess how to get access to tighten these, which was kind of a pain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for a five year warranty for the row machine I purchased. Under $100 spent on an investment I’m sure I’ll be using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta protect the investment for power surges because it is bot cover if you do not have it. Better have it and enjoy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great deal for a warranty on a great device. I hope I never have to use it but have peace of mind because I have it.

    I would recommend this to a friend
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