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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5387 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 5,387 reviews
  • Rated 5 out of 5 stars

    A great deal & worth ever penny.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lid on my Washing Machine cracked & over time made it so then it was in operable it wouldn’t lock anymore. I called Geek squad and they were very easy to deal with, and got me set up for a tech to come and check it out. lives would the tech arrived, he said that entire lid would have to be replaced and that he would order one should be about two weeks out. After waiting three weeks and not hearing anything I called to check status and they said that it had been pushed out due to being an OEM part I waited another few weeks, and when the part got pushed back again, the geek squad called me and offered a brand new machine. I took them up on that and waited about two more weeks before my brand new machine was Delivered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good! Happy with purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though it looks like a very expensive computer, it does wash my clothing items better than my top loader that I have always used. I took the advice from geek squad delivery about the uae of dryer sheets and liquid fabric softener in uaing wool dryer balls. I also leave the washer door open to dry out to prevent mold. I made sure to get their extended warranty just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch delivery and install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth delivery and install. The team was top notch, professional, efficient, and caring about our home (insured no wall gouges, etc.). I don't usually buy "additional warranty protection, but I purchased the Geek Squad Protection on a dishwasher year ago and it proved to be very beneficial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shopping with Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Today I was in Best Buy where I was looking for a washer for my home B customer service there was wonderful. They showed me many different products and was able to answer my questions. The washer that I chose has been installed and it is so quiet. It’s hard to know That it is even on. I am very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good warrenty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a washer machine 2 months ago and it has been awesome so I have not had to use this warranty but it helps me sleep easy at night knowing I have this protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer was great. I have 6 kids so a lot of clothes to wash and dry. It is now 2 years in and it would still work great only the rubber part that goes around the front inside has came off so it won’t dry fast. Luckily I purchased the 5 year geek squad protection plan. About to get that fixed now!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a dishwasher that broke down. When I called, the Geek Squad looked up my contract, sent someone out to fix it. It wasn't fixable, so they sent me Best Buy credit for a new one. No hassle, they were amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad, not great. Still rather they do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the time to explain maintenance. Install itself was done quickly but could have been done better with better exhaust part. Kinda hokey and popped off on first use. Easily reattached by us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my dryer with ease. Took the packaging so no mess was left behind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth getting this option. Slow, slow. A brand new machine delivered came faulty with a bad part. They didn't even question or inspect, they replace the entire machine the very next day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE MY LG WASHER AND ELECTRIC DRYER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a LG WASHER AND LG ELECTRIC DRYER. I love both of them. The washer washes my clothes very well and has options for different water levels which I really like. The dryer dries my clothes quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best top loader.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I noticed the efficiency on this washer after the first use, my whites were the whitest I’ve seen a long time. Clothes come out of the spin cycle humid to the touch. I can fit two king size comforters in one cycle. I love my washer. Recommend it 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the best. Never disappointed and highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Too early

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it is premature to provide a comprehensive review, I previously utilized this service for my washer and dryer. When my washer ceased functioning, a technician arrived the following day to perform repairs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool Washer is not been service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been trying to get my Whirlpool washer machine fix for a month now. Whirlpool say the 1 year warranty is out. The Geek squad/ total tech continue to transfer. Its frustrated to know that's you're paying for service that you are not getting. I need repairs service as of last month. After continuing to call i finnaly got the help of a scheduled appointment finger cross.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had the chance to use the service yet. I'd imagine it will be excellent as it usually is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy we th my new dryer , easy to buy everything with the best buy app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad warranty is 2nd to none I get it with every purchase no complaints yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my new washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The peace of mind is well worth it! I love that if I need help with my new appliances they are there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clothes dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is perfect for my family and I. Its exactly what we needed, highly recommend this dryer.

    I would recommend this to a friend
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