Customer Ratings & Reviews

My previous LG washer started to show signs of old age - became very noisy. I got this replacement 1.5 years ago and have had great experience since then. It is an excellent front loading washing machine, quiet yet powerful, easy to use and has all the washing modes I wished for.

This protection service is worth every penny! Always have peace of mind knowing that should something go wrong, the Geek Squad is always there!

Geek Squad excellent customer service! Called to make an appointment and they came next day first thing in the morning and diagnosed and solved my issue within the hour regarding my hamper being disconnected in the washer drum!

I love, love, LOVE this new washer/dryer. Its so easy to work and it does a great job. Its near perfect for elderly , handicap people like my husband and i. The filter is easy to get to and do. The only problem is we have to have one of the girls to fill the dispensers for us, because they are low to the ground. Also they have to clean the pumps for us as well when it needs it because it also is low to the floor and hard to get to. Thankfully it does not need either of those very often.

I will always get the extended warranty from Best Buy. They honor their warranties. They dont argue with you or anything. I have had them for my appliances always.

This really paid off for me -- I always purchase the extended warranties (knowing how short the manufacture warranties are nowadays), and this is something I do as a matter of practice. I've now bought this again for the new machine. The previous one I had with the Extended Warranty the Washer quit working after only a little over 3 years of use in my home (it's not a commercial setting, making it clear) With the warranty, I was able to schedule a Geek Squad maintenance service look at my failed washer and they determined it could not be repaired as such. The good part, I was able to replace with my choice of a new washer as a result (they are very good at honoring your initial purchase price on the washer for your replacement device!). Don't hesitate .. just spring for the extra protection ..

The contracted company that installed the drier broke my hardwood floor. They need Geek squad to do all of the installation. This is the 5th time I’ve had problems

Geek squad makes it simple to understand and get the service post purchase (after reviewing and comparing manufacturer extended warranty).

they have backed me up since I got the warranty especially my dryer, Now I'm calling on my washer and we shall see how they do, I haven't really had any problems with best buy and their warranties geek squad has not failed me yet, so I can only give them good reviews,

Washing my clothes within 10 minutes quick wash 20 minutes regular they leveled it out for me and everything show me how to use it correctly

Always get these protections on all my electronics from best buy. I will continue as well they have the best coverage then any b company

These guys were very helpful when my washer broke down. They came out and diagnosed the problem and I had a new machine that next week.

Protection that sets your mind at ease for a reasonable price. The offer is a great one and makes the purchase more comfortable to buy.

The Geek Squad coverage is the best in the business and the only one I truly trust to follow through on what is promised. I add it to all of my major purchases and it has come through in the clutch on many occasions.

Efficient and quiet. I’m just now having my 1st issues with the machine, a weird noise in spin cycle. But the geek squad is on it!

I called to inform the company that the delivery guys were quick but a little too quick because they failed to completely set up the vent/exhaust tubing & I had to call back and get it done properly.

Really needed Geek Squad, and the came through. Three issues resolved...just wish it hadn't expired

The washer despite being open box works perfectly. Sure it has a few dings and scratches but the functionality is great. And the open box price saved some nice coin over brand new

Buying a replacement washer and dryer is never a welcomed expense. Luckily we had our LG appliances for 15+ years with only one service call. No one wants this money outlay for new appliances, and to add on the service is an extra cost, but the peace of mind is so worth it. Best Buy’s no questions asked policy for a service call is worth every penny. Try to find a repairman the day after a houseful of company leaves you with a million towels and sheets to launder. You’ll pay more for his service than the service plan!

I bought this protection for my new washing machine which is the Maytag. It came with its own manufacturer warranty. That's all good and finding dandy but I wanted extra protection. Cost me over a hundred and something dollars but it was worth it to me.