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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4056 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 4,056 reviews
  • Rated 5 out of 5 stars

    #1 customers service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐⭐⭐⭐⭐ 5-Star Review for Geek Squad “Geek Squad provided an outstanding service from start to finish. The technicians were knowledgeable, professional, and incredibly patient while explaining the issues with my device. They diagnosed the problem quickly, offered clear solutions, and had everything fixed faster than I expected. I also appreciated their friendly attitude and willingness to answer all my questions, making the entire process stress-free. Whether it’s tech support, repairs, or setup, Geek Squad is reliable and efficient—I highly recommend their services!” Let me know if you’d like any tweaks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded from a 34 non OLED UW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this monitor back in 2023. I really really have enjoyed gaming and viewing content on it. I came from an alienware non OLED 34 ultrawide before this. OLED is a game changer for me. Made my old monitor look washed out. LG recently came out with a 4k variant I'm thinking about getting that or the samsung 57 UW. You will not regret this purchase

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    End Game Monitor

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this monitor for a few weeks now and it's been great. Everything that I wanted out of a gaming monitor. I was looking for a 32 inch 4K that had DP 2.1 and this didn't disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More the cost of the coverage vs the cost of the product the extended protection is 100% worth it. Why spend loads of money on electronics of any kind only to take a chance at lightning or some other form of power surge taking out your equipment? Even if you have ups backups/surge protectors they do not protect against a close power surge or lightning strike. Nothing can. I’m an instrumentation/electrician for a large municipality and I know first hand no matter how much you spend on protection equipment you can’t stop some power spikes that damage your electronics. Buy this protection and have peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have addition to any tech purchase, save $$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product addition that should be added to any tech purchase! This service has helped me save hundreds of dollars when I experienced electronic failure on a previous purchase I had made. Hopefully I don't have to use this service for my monitor I just recently purchased, but it's there incase of life's despair! haha

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my pc monitor so much it has amazing quality and my gaming works perfectly fine on it the graphics are amazing as well !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Monitor but Huge Pet Peeve Prevents 5 Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, as a monitor, the picture is terrific. I cannot complain - it even has an Eye Saver mode to save strain on your eyes. However, the auto detect (source) feature does not work. I attached a photo of the menu and it has Auto/Manual so it claims to have the feature but it does not work. It only has 2 inputs - HDMI and VGA. My computer is connected to the VGA and a Roku Soundbar on the HDMI. Shame on me for not testing it when I bought it, otherwise I would have returned it. I even purchased a Geek Squad 4 Yr Product Replacement plan. Now I simply have to reach to the back to switch sources, what an inconvenience. Other features - the stand is very basic. I have Dell and HP monitors with stands that can be raised and the screen flipped to go vertical. I bought the monitor for the 27" size so I am not going to penalize this for that. Lastly, it only has 2 inputs, VGA and HDMI as I said. It would have been good to have a DVI, DisplayPort or another HDMI but I knew that when I bought it. Otherwise, it is a solid large monitor that does the job except for the annoying auto detect that does not work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service is A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me picking out the right monitor for my PC build. Love it! ALIENWARE AW3225QF. Got 4 years of protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service to protect my products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great to have protection especially when you get a large monitor screen that can be easily damaged from a slight bump that directly hits the screen. So far I haven't damaged my screen, but I had a few close calls when my family members walked past my desk and bumped into the side of the monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LEGIT monitor for the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monitor is the bees knees!!! It has a killer refresh rate for being a “budget” monitor from MSI at this point. The graphics are super crisp n clean! I won’t anything but MSI monitors at this point.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good monitor, employees lacked basic knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Simple and easy to put stand together. Unfortunately, no one at Best Buy had any knowledge on this product; not for any monitor product, as a matter of fact. I asked one employee, they didn’t know. They got someone that did know and turned out they didn’t know anything about monitors. Waited for a third person and they read off the specs and size from the app. As if I didn’t know how to read, lol. Take your job more seriously or you’ll be jumping hourly jobs like Leap Frog. Geek squad was absolutely no help and did not help me in any way shape or fashion. That goes for the three employees I talked to about this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad replacement or credit back !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad replacement is a lifesaver! I had issues with a monitor after a year of use and i thought I was out of luck so for 2 more years I dealt with those issues until I couldn't anymore. I started shopping around and I remembered I had purchased geek squad protection ! I packed up the monitor that had issues and brought it to bestbuy they did not have a replacement so they gave me store credit. I ended up using the credit to get one of the latest monitors!!! Extremely satisfied with my purchase and purchased geek squad on my new monitor as well should a problem arise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Tech Royalty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has been UH-MAZING! Extremely helpful and knowledgeable, I go to them for all things tech, especially my computer questions! I got a new monitor for my dual screen setup, and since my second screen is no longer manufactured, I was having a hard time finding one to pair with it. Feel Squad helped me find a good companion screen to help ensure the graphics and visual transitions were as smooth as possible!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal for expensive purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it. Purchased with my oled monitor and it’s definitely a need as oled monitors are known for bleeding and it will be covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to protect my investment (Samsung G9 OLED). For a piece of mind and 4 years worth of protection for the price I paid, I feel like it's definitely worth it. Especially for an OLED panel. I've only heard about nightmares and headache going through Samsung's customer support and QC with their products can be a hit or miss but with the Geek Squad plan, I have nothing to worry about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great experience at best buy andnit was worth to get sll the items i had purchased.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4- year geek squad protection is a must have for big ticket items such as the the LG Ultragear 49GR85DC-B monitor I purchased it with. It is really nice to have that piece of mind that if something goes wrong they will fix it and your investment will be protected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Warranty: Samsung Odyssey G6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Geek Squad warranty, but I haven’t had to use it yet since my device is working perfectly. It’s nice to have peace of mind knowing it’s covered if anything comes up.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Peace of mind

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love knowing that my soundbar can be repaired or replaced in case it were to break.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the people!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys gave awesome advice on issues with my new gaming monitor.

    I would recommend this to a friend
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