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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 4.3 out of 5 stars with 1573 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers highly value the 5 Series 1000W 5.1-Ch. 3D / Smart Blu-ray Home Theater System for its exceptional sound quality, easy setup process, and the convenience of wireless rear speakers. While some customers have expressed concerns about the bass and durability of the product, the overall positive feedback suggests that it offers great value for its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,573 reviews
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great Surround Sound System for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 5.1 surround sound system and it rocks. Has great sound quality and looks great and very easy to set up. If you want a quality surround sound system look no further.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got the item fast and it was the week before Xmas.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had all the parts and manual even though it was an open box item.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless rear speakers

    Rated 5 out of 5 stars

    Greta sound quility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't sure about wireless speakers but they where awesome not delay in sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    For the price......more than good!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to conect, great sound, good imagen, several functions........I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Anything you need for electronics is on Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality sounds of my sorounds sounds .. also the quality of flat screen HDTV ..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of FAN NG (Fan No Good)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I setup my system and it worked great for a week. The system output amazing sound and bass. After a week the system crashed and presented a FAN NG error. I thought the fan was dirty so I looked at the air intake to ensure there was no visible dust. System no longer works. Stay away from this system and get something that works.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Completely wrong product inside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excited to buy a samsung Ht-j5500 home theater system in excellent condition. But when I opened the box what I found was a smashed and bashed HT-Z320. Come on best buy get your act together.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good buy, few minor setbacks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this a month ago, and the sound quality is very good. The "wireless" rear speakers are NOT wireless, The piece they connect too is. Still better than running wires across the room i suppose. Its behind my couch, and i have a speaker on each side. The interface is good. I listen to pandora alot, Youtube is kind of hard to use though. Tuner function seems to be alright depending on weather. Playing music, NO SOUND COMES FROM THE REAR SPEAKERS. I was disappointed when i found this out. Only the sub, center speaker, and front left and right speakers play music. I will say though while watching the movie Fury, the bullet ricochet had me ducking a few times. Overall pretty happy. The only two setbacks i have is 1) No sound from rear speakers during music and 2) Nowhere in the manual, or on the website does it state you need a audio cable if your TV isnt a samsung (I have a Vizio) HDMI cables WILL NOT WORK. Overall a good system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless rear speakers
    Cons mentioned:
    Bass

    Rated 4 out of 5 stars

    Crisp highs; not enough bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound just not enough bass for me. Great product for the purchase. I have a deftech w studio for my living room... Love that bass...if I could turn the bass up some more on the Samsung it would be perfect. Not bad at all though for a true surround sound. 13 hours is great on this system. Bluetooth is awesome as well

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Wireless rear speakers

    Rated 4 out of 5 stars

    Great addition to our family room.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had been looking at replacing our old bluray/surround sound system for some time now. Saw this 1 on sale in the store, checked out some reviews and decided to go for. I love that the rear speakers have their own wireless receiver. With the old 1 we had wire strung all over the place. All of the wireless functions work great however occasionally after leaving streaming from the phone to the player it gets stuck in that mode. It's easily fixed by hitting the home button on the remote. I have not figured out how to get some apps to transfer over to the screen from my galaxy phone. YouTube and other video streaming site like vevo seem to work fine but I thought I could transfer anything on my phone screen to the player. If I figure that out this will definitely be moved to 5 stars. A coworker also like it so much he went out and got 1 for his man cave game room right after seeing mine. Solid product.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price, Sound quality

    Rated 5 out of 5 stars

    Overall Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this on sale at a great price. The sound quality is great. It is not hard to set up. If there was con, I would have to say the size of the receiver for the back 2 wireless speakers. For the price, we couldn't find better sound.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality, Wireless rear speakers

    Rated 4 out of 5 stars

    Great sound great budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this system is great especially at the price. The Bluetooth feature is awesome and overall sound quality def surpasses expectations of a $250 system

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless rear speakers

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player and sound system works seamlessly with my Samsung 75" television connected via an HDMI cable. I bought it primarily because of the wireless rear speakers. Overall, movies sound very good with the surround sound. Music discs sound satisfactory as well. I understand we can stream music via WiFi, but have not tried it yet. The blu-ray will connect to WiFi so we can get Hulu, Netflix and what have you. Be sure to plug this into a surge protector. My previous model from over a year ago quit working properly because of power outages and spiking voltage.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless rear speakers

    Rated 4 out of 5 stars

    Good sound for a Home-Theater-In-A-Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own an older version of this system from five years ago, so I knew what I was getting into with this system. I was looking to retire that system to the bedroom and get something to replace it, but I didn't want to deal with running speaker wire to rear speakers. This unit meets those needs well. Pros: Wireless rear speakers Good sound for the type of unit and cost Bluetooth Cons: Cheap looking remote, compared with older model Clunky menu I had to boost the levels on the passive sub, but after doing so it sounds good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    We Love Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I had a criteria that had to be satisfied before we bought a new surround sound system. 1. It has to have decent to good reviews - Check 2. It has to have 3D - Check 3. It has to have HD - Check 4. It has to sound good in the store - Check When we brought it home it was easy to set up and sounded great right away. We had a small problem with the settings but I think that is because of the way we set it up. We have had it for months and it has worked great. I would recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality, Wireless rear speakers

    Rated 4 out of 5 stars

    Great home theatre system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to install good sound for the price. I have medium size living room works great. Bluetooth is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless rear speakers

    Rated 5 out of 5 stars

    Great surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a great sound, I really like the ability to connect to it via blue tooth with my smartphone. I am very pleased with the ease of install and the wireless rear speakers. Great system!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial reviews for this product are good, easy to set up and when I had an issue I was able to get a quick answer from customer support (plugged HDMI cable into the wrong slot for listening from the tv).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound system, feels like I'm at a concert or movie theater, that is the experience this home theater delivers. Enhances the quality of whatever you are watching or listening to!! Should have bought it sooner. Easy to use and more features then I expected. You can get a complete big-screen experience from the breathtaking picture to the booming audio, out of the movie theater and into your living room. This home theater system, surround speakers, and a subwoofer creates a complete surround sound experience that's easy to get lost in. And the 3D Blu-ray player pairs the audio with crisp visuals that leap right off the TV. You can also use non blu Ray DVDs and with the built-in Wi-Fi, the options are endless! Watch YouTube, stream music with Internet radio, chat with friends on Facebook and Twitter, right from your TV, not to mention all the interactive Samsung apps. Do I sound excited about this home theater system, yes I am and so is my family! Complete entertainment package!!! .Best purchase I made this year!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Price, Sound quality

    Rated 5 out of 5 stars

    Good price great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this stereo for my den in my basement. The sound quality is good and the setup was simple. This is a good purchase for the price.

    I would recommend this to a friend
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