Customer Ratings & Reviews

Haven’t had to use yet thank goodness and hope I never do.

I purchased this plan with my stove. The stovetop cracked randomly while I was cooking without anything hitting it or dropping on it. The technician came out to look at it and was very kind, but the protection plan did not cover this. Even with the protection plan, repairs would amount to roughly $500. In this case one might as well purchase a whole new stove. I will not be purchasing a plan again as it seems it is not worth it in the long run if it does not cover things like this.

We have had 3 different repair technicians come out and over 5 different visits and they still have not solved the problem or replaced the unit. They literally have spent more labor money than it would be to replace the dishwasher, and we have not had regulare use of the unit for months.

Dishwasher failed! Brown spot on electrical box connecting disheasher under cabinet. Now will not work. Called for warrenty service. Took 1 week to make appointment and now appointment is 3.5 weeks out. Totally unacceptable for warrenty work. Won't purchase again!

I bought the protection for my $2k double oven, All they do is extend the manufacturers warranty, so after 1 year old when the plastic parts of my Samsung oven start coming apart they do nothing.

The refrigerator purchase was a great experience, had many to choose from, and compare. We picked out the best one for our family's needs, and love it.

I would not recommend anyone to purchase Best Buy Installation services. They installed a refrigerator in my house however they installed incorrectly and cause water damage to my home. Best Buy later denied installing the refrigerator although my paperwork and home cameras shows they did. The deliver team lied about installing the refrigerator. After being a Best Buy customer and rewards member for over 20 I have decided to never use Geek Squad or Best Buy installation services EVER AGAIN

I recently had the pleasure of using Geek Squad’s delivery service for my new appliances from Best Buy, and I must say, the experience was outstanding from start to finish. Professionalism and Courtesy: From the moment the delivery team arrived, their professionalism was evident. They were punctual, arriving exactly within the scheduled time frame. The team introduced themselves politely and explained the process they would follow, ensuring I was comfortable and informed every step of the way. Outstanding Service: The level of care they took in handling my appliances was impressive. They used protective gear to prevent any damage to my home during the delivery and installation process. The team worked efficiently and meticulously, ensuring that everything was set up perfectly. They even took the time to test the appliances and walked me through the basic operations, which was incredibly helpful. Attention to Detail: What stood out the most was their attention to detail. They made sure to clean up any packaging materials and left my home just as they found it. Their commitment to providing a seamless and hassle-free experience was evident in every action they took. Customer Focus: Throughout the entire process, the Geek Squad team was courteous and attentive to my needs. They answered all my questions with patience and provided valuable tips on maintaining the appliances. Their friendly demeanor made the whole experience pleasant and stress-free. Conclusion: Overall, I am extremely satisfied with the service provided by Geek Squad and Best Buy. Their professionalism, courtesy, and outstanding service exceeded my expectations. I highly recommend Geek Squad for anyone in need of appliance delivery and installation. They truly go above and beyond to ensure customer satisfaction.

Works good,quiet, only thing is the handle catches the light and makes it look dented. Not the prettiest,. I had to order it on line and if I had seen it in the store probably wouldn't have bought

First off ill need to say it looks awesome in the kitchen being stainless steel. The large oven makes it easy to cook more than one casserol at s time. The wifi snd voice control feature is great(and has a app u can download to control as well) . The burners heat within seconds . Its the fastest i seen water boil. It has a large drawer to fit extra pans snd the bread proof is nice also . You just push a button as well as this keeps mesls warm to. Over sll this is a great buy i have nothing negative to say about it. I would definatley reccommend it.

This product exceeded my expectations. It’s well-built, easy to use, and delivers outstanding performance. I noticed results almost immediately, and it has become an essential part of my routine. The quality is top-notch, and it’s definitely worth the price. I highly recommend it to anyone looking for reliable results.

The team who installed my stovetop was SUPERB. Before doing anything, they checked that all the work could be done. They really respected my home -cleaning as they worked, leaving my kitchen as they found it !!

This little washer was perfect for my needs. I spent weeks looking for a portable dishwasher once I moved into my new place. It was a pain in the rear to unbox but once I got the dishwasher into place and installed the faucet adapter I was ready to go. I hooked it up and turned on the water and was immediately soaked by a spray of water from the adapter. Whoops. Removed and reinstalled with various included washers several times. I really had to crank on the adapter to get it to handle the water pressure and the flow of water from the tap is kind of out of control now, but hey, I’m never hand washing dishes again so I don’t care. With quality detergent, this dishwasher absolutely cleans the dirtiest of dishes. It can even sanitize. The run times are pretty long on higher settings and I’m betting the power consumption goes up just as much, but the standard setting is 90 minutes and cleans everything I put in it while using a shockingly small amount of water. At the end of a cycle it steams the remaining water and all you have to do is let the steam out and viola, dry-ish clean dishes. It’s a bit cramped inside so I had to learn how to properly load it, same as any dishwasher. RTFM. If you just put dishes in any old way it won’t clean properly. The largest pots, pans and casserole dishes don’t fit as well or not at all so temper expectations and expect to still have to hand wash the largest of your kitchen cookware, though I admit to being surprised by what I have stuffed inside of this machine. The top rack also has its own washer arms so it has to mate with a water outlet in the back of the washer. If you don’t check that this is properly seated then the door won’t close fully and you may damage something. I haven’t damaged anything yet after months of heavy use but if there is a failure point anywhere on this machine, it might be me breaking something by closing the door too enthusiastically while the top rack isn’t fully seated. For apartment or trailer park living, this dishwasher is perfect. I love the counter space it adds to my kitchen by virtue of having a built-in countertop. I can wheel it around easily and don’t have to hand wash dishes every day so the fact that it looks nice while it does a good job of washing them for me is just icing on the cake. Docked a star for issues with the adapter and a finicky top rack.

I purchased the 5 year extended Geek Squad service plan because it seems cost effective for all of the protection it provides for our new dishwasher. Have not used it yet but it makes me sleep better at night knowing I have this extended protection.

I always buy the protection plan and suggest it to everyone else as well. The protection plan has saved me many times and best buys no hassle policy makes it easy to work with.

I always add Best Buy Geek Squad Service to all my Appliance purchase & Computer products purchase from Best Buy. Best Buy Geek Squad Service is really valuable & Best Buy always provides excellent after sales service if geek squad service is ever needed, I strongly recommend to purchase Geek Squad Service on all Appliances , Computer products and Audio - Video products.

Over the course of 8 years I've replaced every appliance twice and have become the best at identifying problems, youtubing videos and finding solutions... i'm tired of it. By purchasing a 3 year warranty with geek squad, I have time to have someone else deal with it now. Peace of mind is worth the price. Thank you.

My microwave stopped working. I called Geek Squad and was easily able to get through to a person. I made a appointment and had a tech come out within a few days. He was polite and professional. He ordered the parts and returned within a week and got it working again. This is a very good service.

2 guys delivered. One nice the other guy not so much. The not nice guy was a little destructive to the flooring when pulling out the old range. They did not want to install the tip prevention. Reluctant to level but I insisted. I also had them install the gap cover at the back when they did not want to.

GeekSquad dupport worked with me to insure my microwave in my rental and when I realized the unit was not a proper fit and returned the item, Geek Squad assured me that they will diligently work to return the policy amount.