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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2144 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers appreciate the knowledgeable and friendly Geek Squad agents who provide professional and timely installations. They are also pleased with the great job done by the agents, as well as the excellent customer service they receive. However, some customers have experienced issues with sound, remote control, scheduling, and receiver setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,144 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came to my house to install my product were excellent. They were so knowledgeable and installed the product flawlessly! They had patience to teach me how to use it. They also gave me a recommendation on the next product that I need to purchase. I will definitely sign up to have them install it! Well worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insistent Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech came out to assess if I had actually blown my concealment speakers and subwoofer. Needless to say I thoroughly blew them and I had to replace them all, but the good news is my AV Receiver protected itself. The Tech arrived during holiday season and installment employees were off. But the tech continued contact attempts with updates to me which was very professional. The installment occurred, and I'm now a happy camper with my music returned with even better sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation & syncing my A/V receiver amplifier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to my house to repair/set up my stereo system did a great job. The one I remember the most was named Cam. He was very professional & knowledgable about how to sync my old remote back to my receiver-A/V amplifier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a very great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great I definitely will recommend them and coming back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complicated setup restored with improvements!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home entertainment center is not only old, but very complicated, far beyond my ability to diagnose or fix. The Geek squad expert did analyze it easily, recommended the component replacement needed {plus two little thingies}. He helped me order the right stuff. When the deliveries were done, the Geek quickly showed up and did all the connections and adjustments. My compliments to the team, and especially how they communicate exactly on my level!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Marantz Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The magnolia theater people set up the receiver and the universal remotes and it has worked really well together. The picture and sound quality have been great. Easy to switch between functions/different activities.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledgeable

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my new Denon receiver installed by the Geek Squad and they were on time and very professional. Everything was setup correctly with one exception that wasn’t their fault. Thanks for everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents ran the hdmi cable and power cord behind the wall to my wall-mounted TV and spliced speaker wires and connected my 5.1 speakers. The TV looks beautiful and the sound system sounds great. Their service was an incredible value for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledgeable

    Rated 5 out of 5 stars

    James installed our Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James from the Geek Squad was great. He's been to our home several times and each time we learn something new. He's very helpful and efficient. Thanks James for your install

    I would recommend this to a friend
  • Pros mentioned:
    Knowledgeable

    Rated 5 out of 5 stars

    Geek squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and personal. They reviewed another location and provided advice for another area.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of new receiver by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my new receiver to surround sound, TV and cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater system as well as my complete house t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents what is a tremendous help with connecting my audio device. I couldn’t tell you how pleased I was with their service. They were very patient with answering my questions they are the best I will refer them to any of my friends without a doubt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyler is the man and Geek squad/ magnolia rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad, has appeased all of my home theater needs for the house. Geek squad teams have been here at least four times making sure that every little detail has been taken care of, and that I am 100% satisfied. Tyler, who is in charge of my purchase has helped me endlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving having the surround sound back up running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the hook up guy he was very nice. My son even gave him a flower it was too cute. Even hooked me up with a cord I was missing.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The amazing Adrian!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adrian is an amazing agent. He provides top service and provides amazing advice!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledgeable

    Rated 5 out of 5 stars

    The Geeks installed and programmed our new 85” te.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were very knowledgeable and did a great job. I was so impressed that I purchased an annual Geek package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad, Neal & Tom did an outstanding job placing and mounting our outdoor speakers. Seat up zones and programmed our receiver and worked to test our surround sound system. Really great to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy quick setup. Tech was professional and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek quad did a wonderful job:)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fantastic job on time and problem free. My TV and sound system still Perfectly working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can hear all channels all speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never fails always success in what I need, I can hear clearly now

    I would recommend this to a friend
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