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Customer Ratings & Reviews

Your price for this item is $1,699.99

Customer reviews

Rating 4.4 out of 5 stars with 56 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers value the Predator Helios Neo 16's exceptional graphics and performance, praising its ability to run demanding games and software smoothly. The laptop's build quality, including the keyboard and display, also receives positive feedback. However, some users point to shortcomings in battery life and suggest that more RAM would improve the overall experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-56 of 56 reviews
  • Rated 5 out of 5 stars

    Really Great Laptop for its price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best gaming laptops in the market right now. The display is crisp and bright, the graphics are great, can run any game at 2k max setting and get 60+fps easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer’s Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High performing laptop for gamers. I just found it too heavy for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming computer while I was in San Francisco.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer have had little to no issues with it and it tanks most games and yes it runs crisis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it a great computer to play game !!! That’s is what my son said I bought for him as a gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Laptop Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted to get into Pc world. This laptop is working amazing! I got the specs that i wanted and couldnt be happier. I am happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming and school work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 13 year old son to play double duty as a school laptop and gaming machine. He loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bang for the buck! Deal made sweeter with bestbuy sale. On par with rigs way over its price point

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer because it has good components and its really well recommended by people and when finally it arrives at my house and i start using it for gaming, it shows a lot of flaws in performance comparing it with my last computer that it doesn't start, even playing non heavy games it has a lot of lag meanwhile my older computer never had an issue with them, so yeah, really disappointed with this purchase

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Sof1,
      Thank you for taking the time to leave a review on your Acer Predator monitor. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Rated 2 out of 5 stars

    Predator Neo 16

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BSOD far too often! Would run games like Forbidden West and SW Outlaws great for about an hour, but then GPU would get bogged down and graphics would not be as good.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hi Jordan,
      We are sorry to hear your Acer Predator laptop is showing a number of BSOD's during game play and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Pros mentioned:
    Build quality, Fps, Processor speed
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    A FANTASTIC MACHINE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is amazing and in the field, I'll be able to use this PC in direct sunlight. The processor and graphics card are amazing at anything near this price point. It has a great feeling keyboard and the touchpad is perfect. This is the best sounding system I've ever had, right now I'm watching a WWII sea battle documentary, the voice sounds like it's coming from the middle of the PC, the music is amazing surround sound. It has the best cooling system I've had in a gaming laptop, on MAX you can feel the air 2.5 feet from the exhaust ports. The only bad parts are the right shift key, the arrow keys should have been lowered and a full shift key could've been used. 16GB of ram isn't enough for this beast, I'll happily buy more! Can hold 240 FPS in Fortnite without issue. I'm glad that I bought it with 1-min remaining on the Christmas Eve sale. A FANTASTIC MACHINE!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Received Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received with broken AC adapter, loose charging port, overheating cpu due to faulty motherboard.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear IvanC,
      We are sorry to hear your Acer Predator laptop came with a broken AC adapter and charging port and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this and anything else resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Predator Helios

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets blue screen and shuts down even on simple things like YouTube and listening music

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear AsusRog,
      Thank you for taking the time to leave a review on your Acer Predator laptop. We are sorry to hear that the product did not meet your expectations in some areas, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Pros mentioned:
    Fps

    Rated 5 out of 5 stars

    Fastest 4070 laptop in 2024

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast laptop! I helped my daughter pick this one. This and the Lenovo Legion 5i are pretty much tied as having the highest fps in games with laptops with a 4070 installed in 2024. So, basically, unless you can find a deal on a 4080 equipped laptop this is as good as it gets performance wise. Jerrod's Tech on YT reviewed this on his channel as well as the 5i.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How much is the refresh rate of this laptop?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whats the refresh rate because I’m a pretty competitive gamer and I need atleast a 165hz screen

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Customer Service and Hardware issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely leave reviews, but this experience demands attention. I purchased a laptop with the expectation that it would perform as advertised. Unfortunately, within a short period of use, the hardware began to fail. Frequent crashes a few months after I received it until the point that the hard drive crashed around 1 year from the purchase date. What made this situation worse was the abysmal customer service. When I reached out to Acer, they told me it was under warranty still and asked me to ship it to them. After they received the computer, they told me I missed the warranty period. They told me it would cost me $900 to repair the laptop. I paid close to $1,000 for this laptop. I’ve wasted hours of productivity chasing down answers and solutions for a product that should have worked out of the box. This is not what I expect from a company that markets itself as a leader in technology. I lost everything that I had on this computer. The combination of substandard hardware and dismissive support is unacceptable. I sincerely hope others take this as a warning: buyer beware. If I could leave less than a 1-star review I would. I do not ever plan on buying another Acer computer.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear JonathonM,
      Thank you for taking the time to leave a review regarding the purchase of your Acer Predator laptop. We are sorry to hear that the product required warranty service, and we want to work with you to see how we can help improve this experience. If you will please call 1-866-658-2237 during business hours Mon-Fri, and reference your review, we can help address any problems you may be experiencing.

      Regards,
      Acer America acer

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