Customer Ratings & Reviews

The squad member was very knowledgeable and in no time had my printer hooked up to new laptop and my surround sound working properly. He was most appreciated and I highly recommend the service.

My service installer was prompt, professional, and courteous. Worked quickly and had me up and running in no time. I wish the product had not required a service call, but sometimes things don't go as planned.

Geek Squad did a great job, i like my install software. After the installment, my pc run better, so that make me happy.

The agent came and set up our new computer system at the church. He was quick, friendly, and informative.

All items transferred, some went to places I didn't expect, so needed to make some adjustments, but I know I couldn't have done it on my own, so I applaud the Geek Squad!

Your data transfer could have been better. I am a Best Buy member

Excellent service to solve a problem. Appreciate the visit. Highly recommended

Excellent value for my need to have a flawless set up of my new Surface computer at home using root files & programs from my HP laptop that has a broken hinge and won’t close. Beyond the setup we discussed security platforms, VPNs, and maintaining safe data banks using a combination of computer SSDs, cloud services and external SSDs. Plus I now have a personal Geek contact. I highly recommend WalterS. WalterS has excellent knowledge of my Microsoft Surface and he has strong communication skills meaning that he is a good listener and able to thoroughly explain software intricacies to the customer with concrete examples using every day language. I give Walter a 5-Star rating.

We originally had trouble trying to install a third Microsoft Word program on our third new computer. We had paid for three programs. The original Geek Squad member was short on time and couldn't (at that time) figure out what was wrong with the third install. After using a free word processor for a while, I decided is was not up to the task and returned to Best Buy to get another third copy of Word and have the Geek Squad install it. We had returned the one that wouldn't load. THIS time we got it installed properly. The gentleman who came to install the program took the time (because that was all he came for) to get everything up and running. Nice job!

Jake Dore from GeekSquad helped beyond what was expected. I had problems finding my existing software, and he spent the extra time ensuring that my stuff got put on my computer. I am so grateful for his help and support! He is one in a million kind of guy and deserves a raise. Sorry it took so long for me to get a chance to write this up. He is very trustworthy and I’d recommend him in a heartbeat. Thanks Jake!

Heather sent an e-mail providing an arrival time, and showed up on time! During the hour plus Heather was with us, she worked diligently and effectively to resolve approximately six problems we had with software and hardware, including problems with a download, problems accessing Microsoft 260, and backup issues. As a long time, much experienced computer user, Linda and I were impressed with Heather's knowledge and competency.

Geek Squad came to my home & downloaded The Office App on to my new computer. Jose is a great Tech. Explained everything.

John the tech agent out of the Marlborough Store did a fantastic job for us today. He is the best technician that I have ever come across in the computer hardware and software world. Very polite, courteous, proficient, etc., etc., We are happy we made this purchase from Best Buy because of the tech support we received today. Thank you John!!!

BB store not able to cure my laptop. Geek Squad highly professional Nhan met me at home, worked on laptop and cured the problem. It runs like new. Every aspect of his meeting with me was perfectly correct. And he knows his work. He's a terrific rep of BB and Geek Squad. Congrats!

Very happy with our Geek Squad service and with installations we recently received. Geek Squad Total Tech employees were courteous, friendly and very knowledgeable. They made some very loyal customers. We will no longer have to worry about seeking knowledgeable assistance with our tv’s and electronics!

Joseph is an amazing Geek Squad Agent. He was thorough, knowledgeable and very helpful with the installation of my software. Also very pleasant and personable. I hope to have him assist with future projects.

I love remote service . I can talk at 1:00a.m. in the morning or anytime and get a response faster then calling the store when it's open. I can schedule if needed an get an appointment sooner than calling the store.

This was Sean's second appointment and now everything seems to be working very well. (His first visit, I didn't realize that there were some files that still needed to be transferred.) He was very helpful showing me how to operate some of these new 'gadgets' that are updates from our other computer.

Updated software and deleted old out of date software. Discussed pros and cons of some software and how to use. All was very helpful. Nick was very professional and helpful. I pleasure to work with.

Geek Squad rep installed Microsoft Suite of Word, Excel and PowerPoint. Tested out all software to ensure I could open up my old documents in Word, Excel and PowerPoint.