The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 301 reviews
Rated 5 out of 5 stars
Awesome service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad's professional TV mounting is just that: professional. They called to let me know they were on the way to my home, showed up on time and ready to work. I was pleasantly surprised to learn that they could hide the wires in the wall, which they did without making a mess. They even had extra long HDMI cables on hand to make the connection to my cable box below. Had I known that they also could have placed the electrical outlet up behind the TV for $200, I would've had them install it saving me $100 off the fee that I paid my electrician. I'd highly recommend the professionals at Geek Squad to mount your TV.
I would recommend this to a friend
Rated 5 out of 5 stars
Awesome service and install by geek squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The geek squad installed a great mount and a breathtaking 65" Samsung curved tv with 3D 4K ultra hd hdr with all the bells and whistles. The geek squad were very polite and professional and installed it in no time flat and programmed it and I could not be a more satisfied Costomer. When they were finished they asked if I was satisfied and thanked me for the business. They left my home cleaner than when they arrived. Very professional. Tx geek squad.
I would recommend this to a friend
Rated 5 out of 5 stars
Fantastic Installation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Set up my appointment with Andrew chase. If only all people that handled customer service treated their customers like Andrew. Installation was fantastic. The tech installed my tv mount, 80 inch tv and 54 inch soundbar on the wall. Professional service all the way. Everything works great, and no wires showing anywhere. WOW!
I would recommend this to a friend
Rated 5 out of 5 stars
Great work!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The guys arrived between the time promised and finished the job within one hour. They recommended me the perfect height and place to mount my TV. They also helped sonnecting my sound bar which was great since I did not pay for that.
I would recommend this to a friend
Rated 5 out of 5 stars
Great guys
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They did a great install - great service great guys!
I would recommend this to a friend
Rated 4 out of 5 stars
it turned out ok but it was a royal hassle arrangi
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This reviewer received promo considerations or sweepstakes entry for writing a review.
the mounting was done professionally, but getting it arranged was an amazing hassle. depending on who you speak with for support, it ranges from incompetent to very helpful. i decided not to pick up the tv and mount since free delivery and removal of 1 tv was supposed to be included. this took about 4 calls to arrange and then they refused to remove the old tv since they weren't pre-notified. so that had to be done the next day.
I would recommend this to a friend
Rated 4 out of 5 stars
Phone Contact
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Have you tried to call Geek Squad and make an appointment for service? It's a train wreck. Hold times that are unreasonably long (One Hour Plus) make visiting the store a viable option. The front end services of Geek Squad are great here, but it's very employee-dependent, and the back end services, like phone support, suck really badly.
I would recommend this to a friend
Rated 4 out of 5 stars
Professional, Courteous
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Guys were friendly and professional. There was some confusion about what services were ordered and they wound up charging extra, but got that all straightened out after the fact. I bought my own mount and they were very thorough in clean up. I rescued the manual from their "trash" but forgot about the level/stud finder that came with the mount and they unfortunately took it with them.
I would recommend this to a friend
Rated 5 out of 5 stars
Professional installer
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Two gentlemen arrived to hang the TV. One was obviously more well-versed in the art of hanging a TV and made the job go very efficiently. The other man appeared to be an apprentice and did most of the running and prepping. Both of the guys had friendly personalities and were pleasant to talk to while they did the job.
I would recommend this to a friend
Rated 5 out of 5 stars
Professional Geek Squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad wall mounted and connected our new LG OLED 65in TV. They measured carefully to ensure that it was secured to the studs and centered on the wall. We had our ethernet and power outlets centered on the wall as well and they made sure no wires were showing. They were professional and friendly.
I would recommend this to a friend
Rated 4 out of 5 stars
Second TV mounted
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I had a TV mounted and the geek squad gentleman who came out was outstanding. Did an incredibly good job. My only issue and the reason I gave it four stars is because setting up the appointment with cake squad was terrible. They're terrible at getting somebody out to you but the person that comes out tends to be really good.
I would recommend this to a friend
Rated 5 out of 5 stars
Fits and functions perfectly
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This reviewer received promo considerations or sweepstakes entry for writing a review.
3D Tv's mounted above a fireplace are always a bit of a worry in my mind. Pleased to say that this mount was exactly what was needed. I largely left selection/placement up to the GS (in fact my 21 yo son was in charge and signed off while I was at a meeting!). All good!
I would recommend this to a friend
Rated 5 out of 5 stars
Well worth the $$
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This reviewer received promo considerations or sweepstakes entry for writing a review.
With a 75" TV, I was very glad I didn't attempt to do this myself. They found the studs, centered it perfectly making adjustments to the wall mount, and it looks great. Hauled away trash, and even wore shoe protectors to not scuff up the floor. Whole thing took about an hour. Well worth the $$ to not do this yourself.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Geek Squad service!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad team contacted me to update on their arrival status. When they arrived, they were very professional, courteous, and informative! They also wore shoe covers to ensure they would not get my floor dirty. The TV mount they installed for us has been very stable & we have not had any issues.
I would recommend this to a friend
Rated 4 out of 5 stars
Very Professional
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad techs arrived very early in their appointed window and mounted my 55" TV to the wall in very little time and it looks great! They even offered to take the box with them for recycling, but neglected t leave me with the manual or cleaning cloth, which I would have liked to hold onto.
I would recommend this to a friend
Rated 5 out of 5 stars
Great service! I would use them again!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
They were on time and wore slip covers over their shoes so they wouldnt dirty my house and cleaned up after themselves. They even took the boxes and garbage with them. The set up was perfect!
I would recommend this to a friend
Rated 5 out of 5 stars
Professional installation service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad team handled the wall installation of the HDTV purchased earlier from Best Buy quite efficiently and in a very professional manner. The work was done quickly and with high quality. The area in which they did was work was also cleaned up before they left. I'm glad I used their service.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent Service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The geek squad did a excellent job setting up my Samsung 65 inch TV after Mounting it with my Klipsch soundbar. The tech Kevin spent plenty of time explaining all of the features and how to use them as well
I would recommend this to a friend
Rated 5 out of 5 stars
Good job
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The installer had to adapt a number of items to properly mount my plasma monitor. The store sold me the wrong items for the installation, but the technician found the proper items online and finished the installation the next day.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Geek Squad service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My installers Steve and Joe were the best. Very professional service. They came out and installed my tv and soundbar. Got wires hidden in the walls. Would definitely recommend to anyone needing a professional installation. TV and Soundbar look great on the wall!!