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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the Smart Home Hub for its easy setup and effortless connection. Setting up the device is a breeze, and users can easily connect and navigate through the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 38 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Smart Home Decision

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is really easy to setup, the zwave migration from a large alarm company was simple. make sure you release all your devices from the previous system first. it can connect with alexia, and the response is fast. we use a regular tablet as a smartthings remote to turn on and off the various lights and switches.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best hub yet for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third try with a smart home hub. Had two Veras and the Hubitat. Both suffered from very slow response times. So far this has been very fast. Easy to set up and flexible enough for my automation needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does its Job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick delivery works great, easy set up. I replace a Smartthings hub with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Home made easy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi, Zwave and Zigbee all in one place. (This is a Samsung SmartThings made by Aeotec)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smart Home Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described and easy to set up. Compact size takes up little space. Works well for my purposes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Low profile but effective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set has made our wifi dead zones come alive. If you have where service drops or is poor this will work for you. They have a low profile so I don’t have to find a place for a bulky wifi extender. Helps with upstairs devices. Pretty much plug and play.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great hub for your Smart Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hub, compatibility is ok, some devices do not work due to drivers being out of date, and the hub was unable to upgrade them. I ended up returning some of the devices due to that reason. Another issue: can not arm/disarm ADT Pulse alarm system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aeotech Smart things

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hard to find at normal cost without markup, very much worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love these smart hubs!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung smartthings hub has finally returned, with a new name. I love these hubs. They are reliable and have had no issues with an older one I’ve had for several years. Although, they did raise the price since they took over from Samsung so I have to ding it a little on value.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great hub to replace Samsung hub

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good replacement for the discontinued Samsung hub. Works with all my already installed Samsung devices

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Needs some improvements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the app for Apple. I like the selection of devices to connect to. The setup triggers don't have many choices which makes a smart incomplete.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, great customer service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Aeotec Smart Things in order to make my Schlage Door Lock operate via Alexa. It was easy to install but since I’m not that techie, I encountered a problem when I was trying to get it to operate correctly. So a quick call to their Customer Service got it all straightened out. Their Customer Service agent was wonderful. The gentleman walked me through the process and explained everything to me. To top it off, he even spoke English!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as Expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provided the necessary hub for the Smart Things App to enable my Schlage Connect Lock to function wirelessly. Has been working without any flaws. Easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Z-wave connectivity issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect. No issues connecting to my network. Difficult to connect to z-wave light switches.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for home automation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a new hub for our new house. I have been using smart things for years so we were able to integrate all our stuff with this hub and also apple HomeKit

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Aeotec smart hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub is wonderful it is easy to set up and connect to your smart devices to control them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a smart home hub, nothing sexy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works all right for now. It took an email or two in order to get the door locks to connect to it though.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Smart Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase this Aeotec - Smart Home Hub in order to connect a smart Schlage door knob

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Hub, able to quickly connect smart home items with minimal effort! Would definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy for ultimate home automation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Allows for much more customization on routines/automations than Alexa or Google alone!

    I would recommend this to a friend
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