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Customer Ratings & Reviews

Your price for this item is $439.99

Customer reviews

Rating 4.1 out of 5 stars with 46 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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76%would recommend to a friend

Customers are saying

Customers frequently mention how comfortable this chair is, with many describing it as super comfortable and well-built. The adjustable headrest is also a popular feature, with customers appreciating the way it seats. On the downside, there are some concerns about durability, with a few customers reporting issues with the seat cushion and gas cylinder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 46 reviews
  • Rated 5 out of 5 stars

    Big and tall chair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair easy to put together you just need a little to put the bigger pieces together. i got this for my nephew as a gaming chair. it come with the tools you need to put together, Worth every penny.

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Dear Alvaro, thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon. Customer Care (TJ)

  • Rated 5 out of 5 stars

    Perfect for a Big Man

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My company's chairs couldn't hold my 300 lbs of pure AWESOMENESS so I had to look for alternatives. I saw this online and it looked like it would do the trick. I put most of it together pretty quickly but did have to work to get the arm bolts in. Once I got it together, I jumped in, leaned it back, and took a nap. Yeah, I think this chair will work as long as I don't gain more than 200 lbs.

    I would recommend this to a friend
    • Brand response from Kara - Product Support
      Posted .

      Hey and THANKS for the laugh! It is a pretty awesome chair and needs someone with pure awesomeness to fully appreciate it! Thanks for the great review! Have a tremendous day! Customer Care (TJ) FlashPS

  • Pros mentioned:
    Adjustable headrest
    Best Buy Employee

    Rated 5 out of 5 stars

    chair

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is such a good chair its comfy the headrest adjusts and its big

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. All the best, Customer Care (TJ)

  • Pros mentioned:
    Adjustable headrest, Comfortable

    Rated 5 out of 5 stars

    Better built than others

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far chair seems strong and stable, fake leather looks to be bonded good so far- overall i’m happy to spend less than those “office stores” ask for the near same thing, but this one is better for the big and tall buyer out there with the adjustable top. I can sit for hours without chair showing it! You won’t be disappointed after you buy it if you happen to be north of 300# and upwards of 6”5. Hope this helps, I’m over purchasing $500 plus chairs from depot/max that break or debond in less than a year. Fingers crossed on this one!

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Reading your review brought joy to our staff! Knowing we've made customers happy is what we strive for, and your feedback reassures us that we're on the right track. If there's anything else you need, please don't hesitate to let us know. We're here for you! Customer Care (TJ)

  • Pros mentioned:
    Comfortable

    Rated 4 out of 5 stars

    Good quality & buy for those over 6 ft tall.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice! Good quality upholstery. Comfortable BUT, , , not for average height (less than 6 foot tall) persons. It was difficult to assemble as bolting the back and seat together required the strength of two (2) men. Once assembled it was a nice addition to my office. Just wish I was taller. Had to return because I could not get it low enough to get my feet to reach the floor. Did exchange it for a different chair for average-height people such as I.

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Hello. We thank you for your time and review. We regret that you found the HERCULES Big and Tall chair to be too tall for you but are glad you found one better suited to your height requirements. We appreciate your time and your loyalty. Have a great day. Customer Care (TJ)

  • Pros mentioned:
    Comfortable

    Rated 4 out of 5 stars

    Good chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and sturdy. Just hope the faux holds up. Every chair i buy peels. :(

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Thank you for your feedback! We're glad you find the chair comfortable and sturdy. If you have any concerns about the faux material durability, please reach out to us. We're here to help ensure your satisfaction! Customer Care (TJ)

  • Pros mentioned:
    Comfortable

    Rated 5 out of 5 stars

    Best BIG & TALL Chair ever found in years!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for someone who is 5’7” & at least 350lbs. With in mind that it is needed for long hours of everyday use with possibly some periodic napping. It was extremely heavy, but we couldn’t be happier. It was very clean looking (no scratches or weird smells), easy to assemble, very well made & lovely to look at and sit in. Honestly, no complaints about the chair itself. But, BUYERS BEWARE OF PRICE MATCHING!! Look for the same chair from competitors & let Best Buy know. They will price match. After getting this chair price matched it was most definitely worth it! If you are looking for a heavy duty chair, that is great for someone Big & Tall.. This is it!.

    I would recommend this to a friend
  • Cons mentioned:
    Assembly, Durability

    Rated 2 out of 5 stars

    Sinks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great chair at first, but started having issues just 8 months in. After about 6-8 months the chair started sinking and no longer rises. I purchased this chair after hearing great things but am disappointed my expensive chair is already breaking down. The right arm rest screw was stripped out of the box, it took a healthy amount of loctite to secure it.

    No, I would not recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Hello! Our goal is to have quality products and apologize if you did not find this to be the case. We appreciate you letting us know about this and want to get it resolved immediately. Please contact Best Buy Customer Service at 1-800-BEST-BUY so a representative may assist you with filing a defect claim with the manufacturer. Thank you and have a great day! Customer Care (TJ)

  • Pros mentioned:
    Adjustable headrest, Color

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way it seats and the color is perfect sometimes you can order things and it be a disappointment but my chair is perfect

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your experience. We look forward to the next time we’re able to serve you. Have a wonderful day! Customer Care (TJ)

  • Pros mentioned:
    Comfortable, Size

    Rated 5 out of 5 stars

    chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This chair is fat man friendly !!!! It is very well constructed !! and comfortable!!

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Your loyalty means the world to us, Brian, and we're sincerely grateful for your continued support. Thank you for sharing your positive experience! We eagerly anticipate the opportunity to work with you again. Best regards, Customer Care (TJ)

  • Cons mentioned:
    Lazy boy design

    Rated 3 out of 5 stars

    Office chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality in material is very apparent, it was also very easy to setup. My only draw back, is after spending so much on a chair, it is not ergonomically designed for an office. It has flat seat cushion and the back is too far away to sit back comfortably and I am a 290 lb guy. The chair is more designed like a lazy boy, for someone who is not doing real office work for 8 hours per day, or more. If I could send it back and get another chair the same day I would.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfortable

    Rated 5 out of 5 stars

    Great chair

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced one of my old chair with this. This chair is super comfortable. I enjoy laying back in it and feeling my back stretch out. I will mention that depending on your setup when you are typing you may find yourself sitting towards the front of the chair with your back away from the back of the chair. This might be by design. Personally I don't know that I notice it outside of my initial concern. I really enjoy this chair.

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Dear Hannah, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide. We sincerely thank you for taking the time to share your thoughts with us. Customer Care (TJ)

  • Pros mentioned:
    Comfortable, Size

    Rated 5 out of 5 stars

    Comfort is incredible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable chair! Large and heaving duty my husband loves it

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Comfort is a top priority for us, and our chair is designed with that in mind. Many customers have found it to be quite comfortable, and your review says you are in that majority. Thanks for the kind review. Customer Care (TJ)

  • Pros mentioned:
    Comfortable, Size

    Rated 5 out of 5 stars

    Comfy, yet professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too bulky despite its size. Comfortable for the too often long days sitting at the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome chair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chair overall especially if you need more room when sitting

    I would recommend this to a friend
  • Pros mentioned:
    Best, Comfortable

    Rated 5 out of 5 stars

    ⭐️⭐️⭐️⭐️⭐️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good chair, comfortable. I have to be at the desk for 9+ hours a day and it’s the best office chair money can buy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable

    Rated 5 out of 5 stars

    Sturdy & Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The chair was relatively easy to assemble. Most importantly, it is very comfortable and stable even though I am 6'4" 290

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Michael, we're thrilled to hear that our chair was easy to assemble and provides comfort and stability. Thank you for sharing your experience with us! If you have any further questions or need assistance, please feel free to reach out. Enjoy your chair! Customer Care (TJ)

  • Pros mentioned:
    Comfortable

    Rated 5 out of 5 stars

    Big and comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable chair, accidentally adjusted headrest high and can't figure out how to lower it again though

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      John, we're glad to hear you find our chair comfortable! To lower the headrest, you might need to press and hold the adjustment button while gently pushing the headrest down. If you're still having trouble, please refer to the instruction manual or reach out to our customer support team for assistance. Customer Care (TJ)

  • Cons mentioned:
    Lack of cushion

    Rated 2 out of 5 stars

    Big Miss

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying a chair, I vetted many offerings. I’m a larger guy, both in height and weight, and when sitting for extended periods it can cause me some lower back pain if there isn’t sufficient support. This “ergonomic” chair is lacking. My last job purchased me a Serta chair that was perfect. I could sit in it up to 14 hours a day and play basketball afterwards. This chair, after just a couple hours, I’m in pain and stiff. The back isn’t adjustable and its presets aren’t ideal. However, it is sturdy and well-built. If it offered better support or adjustments, it might be a great chair.

    No, I would not recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Hello DMAC. We sincerely appreciate your candor and time in leaving this feedback on your experience. Your comments help others contemplating the purchase of this item. Do not hesitate to reach out to us if we can be of assistance in the future. Customer Care (TJ)

  • Rated 4 out of 5 stars

    Bargain chair for big & tall

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to find chairs suitable for big & tall, let alone one that's not at least double the price of this one. Comfortable, but wish there were more adjustments.

    I would recommend this to a friend
    • Brand response from Customer Care
      Posted .

      Jason, We're glad to hear that our chair has met your needs for size and affordability! We appreciate your feedback about the adjustments, and we'll certainly take it into consideration for future improvements. If you have any further questions or concerns, please don't hesitate to reach out. Customer Care (TJ)

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