Memorial Day SaleEnds 5/26. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 50 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers frequently mention the superb sound quality and comfortable design of the Dual Mode Wireless Gaming Headset. Many appreciate its long battery life and lightweight nature, making it ideal for extended gaming sessions. Positive feedback also highlights its compatibility with multiple gaming platforms. The headset's sleek design and competitive price point are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-50 of 50 reviews
  • Rated 3 out of 5 stars

    Its cool

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My gift was ok but i have had better earphones before but i do recommend for beginners

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headsets

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headsets it has great sound there comfortable great quality I like them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    7.1 plugged in headset are way louder

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound quality, Only good thing about this head set is the RGB logo thats why i liked it so much I finally switched to WIRELESS HEADSET. Im going back to 7.1 plugged in because its louder. For some reason the sounds is very low even at 100%

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    5/5

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless headphones I’ve bought! Charging is lighting fast and the microphone is phenomenal. Would definitely recommend to friends and family.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Seems outdated for what it says it does on the box

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this headset after seeing that it would connect to Xbox,Mobile,PC,Playstation. But will return or exchange after getting home and testing it out. Pros: Very nice design the LED light on the side is nice and adds to the look. Lightweight and comfortable for all heads. Mic is hidden perfectly. Ability to change EQ when on PC makes it very nice to have for the price. Cons: Says wireless and that it works via PC, and various consoles and mobile. The PC part is very true and is a absolute breeze. BUT the xbox and PS5 do not work wirelessly you must connect wire that does come in box to the controller and it losses quality and gives lots of feedback with a brand new controller. Mobile is impossible in this day and age due to the most common phones not having headphone jacks and this headset not having bluetooth. Not the best sound out of box though you can EQ them for PC you cannot for anything using the headphone jack.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Juggernaut08,
      We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with the speaker quality of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Rated 5 out of 5 stars

    great headset

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset traded in my razer nari ultimate for it and it has all the same features that the nari had that i loved and with really good ear comfort.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Quite yummy

    |
    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crunchy bits were difficult to swallow, but overall delicious taste!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfecr and easy to use. Everything i have is alienware.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headset review

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not happy with this product. The sound was terrible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The worst headphones ive ever bought.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THESE HEADPHONES, they constantly wil disconnect on you. Once they disconnect the only way to turn the volume back up is by swiping the right sided headphone about 50 times just to hear your game again. Every game session i play they will disconnect about 5 or 6 times every 2 hours. Complete piece of crap.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear Valued Customer,
      We appreciate you taking the time to leave a review of your Alienware Dual Mode Wireless Gaming Headset. We are sorry to hear that you are not completely satisfied with your device and are experiencing a connectivity issue with them. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them for improvements on current and future products. Below I have provided a troubleshooting link to help resolve your issue.
      Alienware Dual Mode Wireless Headset Troubleshooting Guide: https://rb.gy/0iwlyj
      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

Sponsored