Customer Ratings & Reviews
- Model:
- AWm16-9364BLK-PUS
- SKU:
- 6577886
Rating by feature
- Battery Life
Rating 3.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the exceptional performance of the m16 16" 240Hz Gaming Laptop, citing its ability to run demanding games smoothly at high settings and handle various creative tasks with ease. The powerful GPU is also frequently praised for its ability to deliver high frame rates and future-proof capabilities. Positive feedback also highlights the ample RAM, which is seen as beneficial for multitasking and demanding applications. Overall, the laptop receives overwhelmingly positive reviews regarding its performance and capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Preforming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good performance and met all the expectations
I would recommend this to a friend - Pros mentioned:Performance
Powerful and Cool Laptop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible laptop! I just made the switch from console and I’m loving everything about this device so far. I also got it with a massive deal! $800 off of its usual price.
I would recommend this to a friend - Pros mentioned:Performance
Good so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far performance wise can't complain but CPU temperature seems to be on the high but with a coolingpad it helped to get it down to 85
I would recommend this to a friend Coolitem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what to say about this product. I hate and love it at the same time.
I would recommend this to a friendExcellent Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only been 1 week since I am using it. Used it for gaming only till now. No issues while playing games. I faced few BSOD issues while updating the machine drivers and also the command center. GPU temperature have peaked to 80/85 Celsius. Not using any external cooler. All in all seems like I got a good deal. Will review it again after 3-4 months.
I would recommend this to a friendBeast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely amazing. This is the cheapest rtx 4080 gaming laptop. You should buy.
I would recommend this to a friendFantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic deal for a gaming computer. Bought one for each of my kids.
I would recommend this to a friendsebastian Hoyos
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wonderfull computer im so happy with but it is a little heavy
I would recommend this to a friendMaybe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed the product functions fine my only problem was that I wasn’t given a charger for it. Nor did they accommodate one so essentially I didn’t get the best price with having to buy a 100 dollar charger other then that good condition.
I would recommend this to a friendVery nice.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite being a laptop, it is still a power house for what it can do. Most games on max settings. And it's mobile, so you can take this wherever you want.
I would recommend this to a friendZero Stars absolute dumpster fire
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That this product is still available for purchase is disgusting. There is a serious and dangerous flaw with this laptop. Not to mention absolute trash wifi card and wifi abikity to download a game on steam deck. The M16 R1 ryzen 9 rtx 4080 diaster black screened while downloading battlefield V huffin' and puffin' for over 6 hrs until mission complete blackscreen failure! Be careful with this possible fire hazard! It's half baked melting dumpster fire igniter! DO NOT BUY!!!! PLEASE HAVE THIS DELL DISASTER TAKEN OFF THE BEST BUY PRODUCT LIST.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
Thank you for taking the time to us your review. We sincerely apologize for the trouble you have encountered with your Alienware 16 QHD+ (2560 x 1600) 240Hz Gaming Laptop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
We always strive to get better, and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
1. Update the system BIOS.
2. Configure Alienware Command Center.
•Open Alienware Command Center
•Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
•Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center and go to Fusion and monitor the CPU frequency. Ensure that the CPU frequency is within the range during the first 5 minutes under performance mode.
5. Monitor the CPU temperature on the Fusion page
•The CPU peak temperature should be less than or equal to (≤) 100 ℃
•When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
Resolving a high temperature or overheating issue on Alienware : https://dell.to/3F25rqN
If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
DELL WONT HONOR MANUFACTURER WARRANTY VIA BEST BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DELL WILL NOT HONOR MANUFACTURERS WARRANTY FOR RETURNS IF YOU BUY VIA BEST BUY!!! This is a warning to any future Dell/Alienware purchasers. Avoid purchasing this or any Dell/Alienware products via Best Buy if you do not plan on buying extended coverage. Dell and Best Buy do not make this known and I have learned the hard way. I purchased this laptop twice (M16 R1) and they have both have given me blue debug screens within the first 2-3 weeks. Please learn from my mistakes, AVOID THIS COMPUTER AT ALL COST, NO MATTER HOW GOOD THE SALE AVOID IT.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello CramyAmble,
Thank you for taking the time to leave us your review. We deeply regret the inconvenience caused by the system and warranty claim issues with your Alienware 16 Gaming Laptop. This feedback is not what we hope to receive from our valued customers, as our commitment is to deliver excellence to our esteemed customers.
Your feedback will be shared with our quality team for consideration in future enhancements in products and services.
Below, I have provided a link to the warranty and contracts page to check your warranty status and coverage options.
How to Check Warranty Details Online: https://dell.to/33GGDXw
Warranty & Contracts: https://dell.to/3dyirbz
With a little more information from you, we would like to help you resolve issues you may be facing to your satisfaction. Please do not hesitate to get in touch with another Dell representative using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Great graphics computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a great computer so far. We are heavy graphics users as engineers and this has done it all with ease.
I would recommend this to a friendvery good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amzing laptop。... ..................................
I would recommend this to a friendSolid Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid Laptop. Good design. So far it has performed as expected.
I would recommend this to a friendReturned after trying everything to fix
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was extremely laggy right out of box. No matter how settings were changed, if the laptop was plugged in, or internet, random lag spikes and jittery fps on most games. Couldn’t even run modded Minecraft on low settings that someone else was playing right beside me could run on high with a “worst” laptop.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Prodigeum,
We would like to thank you for taking the time to leave us your review. We regret to hear that you are not completely satisfied with your Dell Alienware 16 Gaming Laptop, due to which you opted to return it. This is certainly not the experience we like to hear from our valued customers or the type of product Dell intends to deliver.
Furthermore, we always strive to get better, and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
We really hope that you would give Dell an opportunity when making your next purchase.
If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with a Dell representative using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent gaming laptop. Would definitely recommend to my friends.
I would recommend this to a friendDo not buy, QC is terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone through 3 of these models returning and getting new ones every time. Every time it lasts around a day or two but after updating drivers and installing software for my work it BSODs. Issues with voltage management. A refund would still be a net negative given the hassle and possible missed opportunities while attempting to make this product work. No OC or tinkering was attempted with these models, all drivers installed through included management software and all software installed on laptop were industry recognized products for 3D modeling and game development
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey ChaseS,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware 16 QHD+ 240Hz Gaming Laptop. We sincerely apologize for the issues you have encountered with your monitor. This is not the type of feedback we like to hear from our valued customers.
Moreover, we are continually aiming to improve, and customer reviews such as yours are invaluable in developing products that our customers adore. Rest assured, your feedback will be forwarded to our quality team for potential future enhancements.
With a little more information from you, we would like to help you recommend resolve and solutions to your satisfaction. Please do not hesitate to get in touch with a Dell representative using the information provided below.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had only been using it for a few days when it exploded. The whole computer was smoking and couldn't start up. They didn't come to repair it as promised. If I took it to the store in person, I had to pay.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware 16 Gaming Laptop. We sincerely apologize for the issues you have encountered with your system. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Open Box Alienware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box and got exactly that, a used and unusable product
No, I would not recommend this to a friend