Customers are delighted by the impressive performance and smooth 240Hz refresh rate of the m16 R2 gaming laptop, praising its build quality and the upgradeable RAM. However, some users noted that the fan noise and battery life could be improved, while others experienced issues with the speakers. The laptop's display and keyboard also received positive feedback.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 420 reviews
Pros mentioned:
Build quality, Ram, Speed
Rated 4 out of 5 stars
Good laptop with solid performance
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just got my laptop yesterday. At first I was a bit skeptical because I havent had good experiences with Dell laptops but this laptop feels very well built. One thing you will notice is that it is quite heavy. Body is definitely not cheap plastic. I like how fast it is and the display is one of the best out there. Love the rgb lighting and how fast it is. I havent had a change go game on it but im sure that it will be a killer machine. 4070 video card. Ddr 5 ram and lots of room to upgrade both ssd and ram it makes it one of a kind. Im looking forward to gaming on it and will update my review once I get it done!
I would recommend this to a friend
Pros mentioned:
Ram
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Consider upgrading RAM
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Cosmetically I love the look of the product.
It's relatively lightweight for a gaming laptop.
Battery life out of the box with default settings isn't terrible, could maybe be a little better, but in all honesty is not bad considering it's a gaming laptop.
I would definitely recommend to anyone buying this model is to either buy a RAM upgrade kit as part of the purchase or go with the next step up model that comes with more RAM. Especially if you are going to actually load and play your games off of it.
Right out of the box with all of the Dell/Alienware bloatware it was sitting at roughly 9-10 GB RAM utilization just sitting idle.
By the time I loaded all laptop and windows updates, installed 4 games, added my printer and teamviewer, it now sits idle at roughly 14.8 GB RAM utilization. If you plan on actually doing any kind of gaming, 1.2 GB of available free RAM is NOT sufficient to properly load and run a game and it run smoothly.
So to anyone that wants to buy this specific model, you are either going to have to watch what you actually have loaded so you can game properly, or you are going to need to buy more RAM.
The amount of RAM preinstalled is honestly the only concern. Not a huge issue. RAM is cheap. More of a concern and not a major issue. More so just wanting to let people know to be prepared to either buy more RAM if you want to actually game, or take the time to go through and remove the factory bloatware, or both.
I would recommend this to a friend
Pros mentioned:
Build quality, Keyboard
Cons mentioned:
Fan noise, Heat
Rated 2 out of 5 stars
Pros and Cons/ Disappointed
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop arrived today, and I was initially very pleased with its appearance and build quality. The materials feel premium, the screen looks great, the RGB lighting is impressive, and the keyboard is large and comfortable to use. However, I encountered several performance issues.
The CPU usage was consistently high, resulting in loud fan noise and significant heat. I thought this might be normal during startup, but the problem persisted for the entire 4 hours I used the laptop. While playing Valorant, the FPS was good, around 350+ on low settings. However, after two games, the game crashed. I checked the CPU usage, and it was at 85%. For a laptop that costs $1850 (without any discounts), this is very disappointing.
The laptop experienced black screens multiple times, each lasting several minutes before the device turned off. Upon restarting, I received a message stating that Windows didn’t load correctly. I haven’t faced this many issues even with my 5-year-old Lenovo Ideapad 330, which doesn’t have a dedicated GPU.
Due to these problems, I ended up getting banned for being AFK (away from keyboard) in the game because of the crashes. I couldn't tolerate these issues after only using the laptop for 4.5 hours. Please be aware of these potential issues before purchasing. You can find similar complaints about fan noise for this model on Reddit. I placed the laptop back in its original box, I am returning it.
No, I would not recommend this to a friend
Brand response from YourDellTeam
Posted .
Hello Kameeras,
We would like to thank you for taking the time to leave us your review. We regret to hear that you are not completely satisfied with your Alienware m16 R2 Gaming Laptop, due to which you opted to return it. This is certainly not the experience we like to hear from our valued customers or the type of product Dell intends to deliver. Furthermore, we always strive to get better, and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
We really hope that you would give Dell an opportunity when making your next purchase.
If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with a Dell representative using the information provided below so that we can help you resolve the issue to your satisfaction. Chat or call: https://bit.ly/DellSupportTeam Phone number to Dell: 1-800-624-9896
Best, Minhaj@Dell
Pros mentioned:
Build quality
Rated 5 out of 5 stars
Perfect Gaming Laptop
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
- Slim & feels extremely sturdy, it doesn’t feel cheap which is amazing.
- Games are super vibrant right off default, no need to adjust NVIDIA color settings at all.
- Resolution, QLED, and Refresh Rate make this the best gaming laptop I’ve ever had & see on the market for the price I paid for it at the time. I do not regret getting it at all & I only use it on the side as I have a full gaming pc.
- FPS is solid and battery life as well!
I would recommend this to a friend
Pros mentioned:
Performance
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Good product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The computer excels in screen quality and performance, delivering top-notch visuals and speed. However, the battery life falls short, leaving a bit to be desired. Despite this, its overall performance and display capabilities make it a great choice for demanding tasks.
I would recommend this to a friend
Pros mentioned:
Keyboard, Performance
Rated 5 out of 5 stars
BEST GAMING LAPTOP EVER!!!!!!!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great battery Life, Amazing Screen, Customizable RGB and a Sleek design! Performance gets the job done on the go, even playing the latest AAA Titles. Also, my cat approves.
I would recommend this to a friend
Pros mentioned:
Keyboard, Ram
Rated 5 out of 5 stars
ALIENWARE LOVER
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product, a fast gpu, a nice keyboard and amazing design. I update the ram to 64gb and its very powerful.
I would recommend this to a friend
Pros mentioned:
Build quality
Rated 5 out of 5 stars
When its on sale its a great deal!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First the bad, that screen is too dim. At 300 nits for s premium fsming laptop thats just too low. And 16gb of ram is going to need a upgrade, BUT with this machine upgrades are totally possible, witb two ram slots and a extra nvme drive bay. The keyboard feels great, the battery life is fantastic for a gaming laptop and the RTX 4070 could use more vram, but it will service most peoples needs nicely. Plus with the press of a button the machine enters a “stealth mode” which turns this gaming laptop into a suitable machine for any professional atmosphere. At full price it migbt not be worth it, but when this bad boy is on sale its a GREAT value!
I would recommend this to a friend
Rated 5 out of 5 stars
AMAZING LAPTOP, limited by RAM.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a great laptop, please understand that! I bought this 16gb RAM version knowing i can save a couple of hundred buckaroos by upgrading it myself to 64gb. BUT, in recent years alienware laptops have become extremely finnicky with RAM compatibility! Do your research when upgrading your ram on this computer. The only widely known and available brand that is compatible is crucial, and only at 5600mhz speed. the Alienware command center utilizes quite a bit running idle, which can pose issues with graphic intensive applications. particularly seen with games like bodycam. I had to return 2 32gb ddr5 vengeance 4800mhz ram modules to best buy because the computer did not recognize the ram even after a BIOS and CMOS reset.
This computer is beautiful and the build quality is great. the intel core ultra 7 can run hotter than its ryzen counterpart and be safe doing so. The fans sound like a JET ENGINE. haha but they effectively cool the cpu and gpu, so i can live with that! I 3d printed a laptop stand on my bambu lab A1 and it helped with airflow and made a 5degree difference, compared to the laptop laying flat on a counter!
Overall. I really do love the machine, and will be keeping it. But the RAM is a HUGE limitation right off the bat. I got mine for $1132 as an open box, while the computer was on sale for $1500. So i really have no room to complain. I am blessed, and have never owned a high end laptop like this!
I would recommend this to a friend
Rated 5 out of 5 stars
I haven’t had a laptop in years…
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I snagged an open box M16 R2. For $1240 you cant beat that. The box was a little beat, but once I opened it, it felt like I was opening a secret agent brief case. First thing you’ll notice is the quality and the weight. The amount you are getting at this price range is much better than the basic and limited Macbook. The ability to customize the keyboard, track pad, and Alienware logo’s color is a smooth and refining touch. I have used it so far for basic research, and Youtube. Basic games such as GTA 5 and Fortnite. You will notice the fans sound like a jet engines in the back playing anything, but the temps didnt feel warm. The battery is pretty good for a gaming laptop id assume, as most of the time I am not using it for gaming. Overall I am very pleased with this laptop. I have gotten alot of compliments from friends. It was only ever a dream when I was younger, awing at Alienware amougst the early 2000s. Only feels right to have this.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Alienware Gaming
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Alienware m16 R2 is a beast for gamers and creators looking for superior performance and elegant design. With top-of-the-line specs and an immersive experience, it's a worthwhile investment for those who demand the best.
Recommended for: Hardcore gamers, streamers and professionals who need reliable and powerful equipment.
Rating: 9.5/10
The only thing we could ask for? Perhaps a version with more factory RAM to maximize its potential in even more intense tasks.
I would recommend this to a friend
Cons mentioned:
Heat
Rated 5 out of 5 stars
Alienware m16 review
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this laptop it’s has good graphics, i mainly used my Alienware to watch movies and play games, With watching movies it never freezes, and my games never crashes due to the laptop over heating, although I would recommend a cooling fan because it dose get hot at the bottom of the laptop.
I would recommend this to a friend
Pros mentioned:
Keyboard
Rated 5 out of 5 stars
Great laptop
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great laptop. Fast and colorful keyboard. My grandkids love to play Minecraft and other games on it. They’re ages 5-10 to give you an idea of their experience level. They like the alien heads. I like the screen size for streaming movies. I’m not a gamer so I can’t speak to those features but I’m happy with it. The audio isn’t bad but I hooked up a blue tooth speaker to watch movies on vacation. The kids don’t usually bother with that at home and are content with the built in audio.
I would recommend this to a friend
Rated 5 out of 5 stars
Love it! Out of this world!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like this laptop. Its fast keyboard is nice, the graphics are really nice. I think it’s a lot nicer than the last gaming laptop I had which was a different brand. I did connect an extra keyboard to it and I purchased a cooling fan to put under it just to be sure it stays cool. I love all the lights if you couldn’t tell. Very satisfied with this purchase.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Budget Gaming laptop
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great Budget laptop for the price especially if you got it on the -500$ discount, Plays most triple AAA games on 1080 p with raid tracing on ; you get about 80 -90 FPS, on 1440 p you will get 40- 80 FPS depending on the title , i do recommend adding more RAM yourself 16 G of ram is alright, but not enough for this beast, recommend getting 64 G of ram for this baby, as the AW command center app uses a lot of memory
I would recommend this to a friend
Rated 4 out of 5 stars
My First Alienware
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a great gaming lap, the graphics and response time is wonderful. The graphics are beautiful and i like the feel of the keyboard.
I dislike the sound, but if you plug it into an external speaker it's pretty good.
i also like how easy it is to get in and upgrade the ram and add extra storage.
I would recommend this to a friend
Rated 5 out of 5 stars
Great experience
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great laptop! I got this for my birthday a month and a half ago and it runs and performs well! Decided to get it after the HP Omen I got had WiFi issues. Though, I will say the fans are pretty loud when gaming. The lighting of the keyboard and touchpad are nice. Some say the display is dim compared to other laptops, but I personally have no issues.
I would recommend this to a friend
Rated 5 out of 5 stars
Powerhouse performance with few trade-offs
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Alienware M16 is a beast of a gaming laptop with top-tier performance, great cooling, and a gorgeous display. It handles demanding games and tasks with ease, making it a solid choice for gamers and creators. That said, it’s on the pricey side, a bit bulky, and the battery life isn’t the best, so it’s not the most portable option. But if power and performance is what you’re after, it won’t disappoint.
I would recommend this to a friend
Rated 5 out of 5 stars
Gaming laptop
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am in love !!! It’s really fast and the gaming quality is top notch. Though some don’t like the fan sound it can be kind of loud but I don’t mind it . I wear gaming headphones most of the time anyway but I love it so far. Depending on the game you play as well and for how long it may be helpful to keep it plugged in.
I would recommend this to a friend
Pros mentioned:
Ram
Rated 5 out of 5 stars
Fantastic machine!!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This machine is amazing. I've never had a computer as powerful as this one. I've already installed a 4 terabyte nvme m.2 and I plan to upgrade the RAM to at least 32GB.