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Customer Ratings & Reviews

Your price for this item is $2,499.99

Customer reviews

Rating 4.5 out of 5 stars with 44 reviews

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89%
would recommend
to a friend

Customers are saying

Customers are impressed with the R4 17.3" Laptop's gaming capabilities, calling it great for both VR and non-VR gaming. The powerful GPU and 1440p screen are also praised. While some customers mentioned the laptop can generate heat, others found that using a cooling pad helps mitigate this issue.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 44 reviews
  • Rated 5 out of 5 stars

    Awesome Gaming Laptop with Excellent performance

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite gaming laptop. I have an Alienware desktop and another alienware laptop as well as as MSI. I got this spec - Intel Core i7-7820HK (Quad-Core, 8MB Cache, 32GB DDR4 at 2400MHz (2x16GB); 256GB PCIe SSD (Boot) + 1TB 7200RPM SATA 6Gb/s. Graphics card NVIDIA GTX 1080. I play Call of Duty modern warfare, Crysis 2, Crysis 3, Doom, Rage 2 and Wolfenstein 2 - all on highest settings. I play online using a 1 Gb fios connection, no lag at all. It is a heavy laptop and it does get hot but I use a Cooler Master fan stand which I purchased to play on my bed. Only other complaint is not Blu ray / DvD drive, but almost no laptops come with cd-rom drives these days. After 2 years it still runs Windows 10 very fast with no degradation in performance whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome people and really nice and helpful. The alienware laptop I got is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Very Good Gaming PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have unnecessary money to spend and you want something way above par, this is it. If you aren't into building PC's and don't have a problem paying for brand name, then this is perfect for the high end gamer. This thing should last you 3-5 years at least. I've seen posts about thermal paste delaming and it overheating but I have had no problem AT ALL. I frequently run the Oculus Rift through this laptop and man oh man, have NOT BEEN DISSAPOINTED. Again, I'm sure you can build your own, and save some money doing so but if you've got the cash...This thing is Dope!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Gpu

    Rated 4 out of 5 stars

    A very powerful laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I want to say I was a bit nervous when I purchased this. I have heard all the "it gets hot" reviews. After having it for two weeks now and playing games; I must say I'm impressed. I play WOW and the new Doom (2016) and it is great. I want to warn you though, the fans do get loud - not super annoyingly so, but you DO hear them. I use a cooling pad just to help with the heat. I can play Doom 1080p 70+ fps, but when I crank it to 1440p the fans go max. You might want to think about BB warranty ( I bought the 2yr one). One other downer - only two 3.0 usb ports (the third one is a type c - you'll need a converter and it only makes it a 2.0 - what were you thinking Dell?? Still, it's a powerful laptop, 32gigs, Nvidia 1080 (the star), a Kaby lake processor (throttles down when it gets too warm), and a 1440p screen. I would cautiously recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    LOVE THIS LAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great laptop! I did a lot of research before making this purchase. I knew exactly what I wanted and although I had to wait longer than I wanted to pick it up it was well worth the wait and price! The graphics are great, speed is awesome, keyboard is so comfortable to the touch. I love this laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Gaming, Price

    Rated 5 out of 5 stars

    Amazing, Powerful Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop since I'm traveling for work. I've always been a custom high end desktop guy who games on the latest games and this laptop blew me away! Any game I've thrown at it is on Ultra/Epic settings. I went with the 1080 video card and 32gb of RAM to future proof it. If I'm going to spent more than 2k on a laptop might as well go for the best one out here right now so I can game for years with this baby. Thank you Alienware, Bestbuy and to the beautiful Bri that helped me order it! From Vegas to Rockford! Anthony OUT!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heavy

    Rated 4 out of 5 stars

    Great Gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Gaming laptop but very heavy. I wouldn't necessarily call it "Portable" but it's fast!... And runs great.

    I would recommend this to a friend
  • Cons mentioned:
    Bloatware, Heavy

    Rated 5 out of 5 stars

    Powerhouse laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast! (And weighs as much as one too). Really great on max settings in the half a dozen games I've tried. Tobii eye tracking is great add-on for the OS, but not that useful to me in games. Comes with a little bloatware, but that's easily removed. If you want a 1080 is is a great option. Also, running multiple VMs has good performance. Do yourself a favor and buy a laptop backpack. Laptop plus ac adapter is 12-13 pounds!

    I would recommend this to a friend
  • Pros mentioned:
    Gpu
    Cons mentioned:
    2k screen

    Rated 5 out of 5 stars

    The best computer ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best computer nowadays. The only deficiency is that the computer used a 2K screen instead of 4K screen. Still, with gtx1080 and i7-7820. This is the best computer for pc games!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don't know much about computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used as of yet because it was a Christmas gift. Customer service was the problem I had, that is why I rated only a 4.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful work laptop. Great speed and features. Quite and stays cool doesn't get hot.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Monster gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just about the best spec gaming laptop you can get for your money, from one of the most reputable hardware companies around. That said, this thing is huge and heavy. You will need a sturdy bag to carry this laptop and AC adapter.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc is absolutely amazing, extremely fast, graphics are astonishing. definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Has everything I was looking for. Great for gaming, VR and non-VR. No overheating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very perfect, it's the best computer, a perfect run my game, my old computers cannot be compared with it, the light is very beautiful, very have a sense of science and technology, the sound is very big also, but the price is expensive, is I bought the most expensive computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Runs like a champ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has run everything I've thrown at it from graphics-heavy games to CAD software without missing a beat. It's big and heavy, but I knew that going in and it's very well built.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box and saved a bunch. Was in new condition as advertised and computer is fast and stay cool. This thing can handle any game out there and then some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer the beast for everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this computer is fabricated strong,fabulous in is faster for any class of work ,gaming,future disain,The beast competition.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great for heavy usage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong laptop for heavy graphic use. Currently use this for graphic design work and have no issues with multiple images and files being open and worked on simultaneously. As for gaming, this laptop run smoothly on highest settings. So far, after day long usage this laptop doesn't seem to suffer from overheating.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great comp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the price. Graphics are amazing and this machine is super quick. Highly recomended.

    I would recommend this to a friend
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