Member Deals Days.Ends Sunday. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $19.99
Clearance
Save $80
The comparable value price is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 6077 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 6,076 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Product - Easy to set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo Gen 2 is a great item. It was very easy to set up and took little time to sync to our internet. Alexa understands any accent of the person giving her a command. Family is having great fun with this.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Next Gen good move

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Echo. First generation was nice, but this second generation is better. Smaller profile with a variety of shells. Sound is great for a smaller device. Oh, I love the use of “Alexa” too!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Nice sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound of this 2nd generation echo is a little better than the 1st gen. It also has a nice design and with the ability to change the sleeve/look of it allows it to fit in with any decor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    I love my Echo!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Echo was easy to set up and simple to use! The sound quality is amazing and when I turn it up, the music fills the whole room!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better sound than first echo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have multiple Echos and Dots. New Echo delivers has better sound. Otherwise it has the same features as previous Echos. Good value at lower price point than original Echo.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Nice upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade over the original version of echo. Smaller footprint, still very clear sound and voice recognition seems better. We will see how well the fabric cover holds up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Echo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased my Echo. Love it. Ask it any question and it answers it within seconds. Also play any music or set an alarm. Have had no problems just positive results.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound quality for the lease amount of money.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon really stepped up their game with is upgrade. Even at full-blast sound quality is clear and un-distorted. You will not find a better bargain for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Suprised but not suprised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason for the summary name is that even though everyone raves about how great “Alexa” is and how good the sound is from the Echo I still didnt believe all the hype, till now. Now that I have one I am “suprised” to find out that it does indeed warrant all the accolades. The sound is great for such a small device and the “Alexa” side works like a champ. Once you get past the novelty of asking Alexa silly questions (which is very entertaining) and start utilizing it more and more for what it is truly intended for, you will find that using it easily becomes part of your daily activities.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent voice companion

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product and integrated with my smart home devices. Works great. Sound quality is incredible. No words to explain like how my kids like this Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the smaller one to try it out first in my ho e office. I just fell in love with it! So I bought this one for my family room. It matches my color scheme perfectly and does what it’s supposed to do. I have Alexa set to remind me of my favorite shows. She plays songs at my requests. I love the fact that Alexa can remind me of my scheduled conference calls during the day. As Sometimes I get buried in projects and don’t hear the Microsoft meeting reminder. You won’t go wrong. You don’t have to lift a finger or get up. Just ask Alexa. She can even here you from the other room!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    To Echo... Or Not To Echo...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this new Gen 2 Echo for two days now and I am really enjoying it. The Audio for such a small unit is very good. Where you place it in your room will help with the overall quality of your playback too. I can ask Alexa to play almost any radio station on Pandora and if I do not already have it... she will add it to my account. I purchased some Philips Hue lights with this Echo and Alexa will also turn them on and off or set a schedule to turn them on if I am away. At 79.95 at Best Buy, you can't beat this deal for what she can do. Happy Holidays everyone! Peace!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound and handy to have!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker sounds great for listening to music. I got a couple of smart plugs to go with this. Easy to set up and handy to turn on lights with your voice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo devices are great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift, but love the Echo devices. Easy to setup and manage through your smartphone or online. Easy to link to FireStick or other devices.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Improved sound and attractive look

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2nd Gen Amazon Echo has better sound quality and is smaller in size than the full size Echo I also own. Put this one in my office and it looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Very Nice!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am the owner of the original Echo and I am pretty impressed with the 2nd gen. It still gives comparable sound if not better but all in smaller size.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great sound amazing word reconnection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So first I would really rate this more like 4.5 stars but that was not an option. The Amazon Echo itself is 5 stars. the sound is incredible. I have a Sony surround system and the music from this small device is nearly as good. Music play is fantastic with my Amazon Prime. I have no reason to upgrade to unlimited music because I get all I want. so why I only rated 4 stars was the app although very good still has so much room to improve. The app is very good but does not unlock all the Alexa seems to be able to do. My wife's english is heavily accented and is not her first language, so sometimes a little broken speech, but Alexa's speech recognition is better than I can sometimes understand my wife. It is very much an open speaking style and not computer command related. If I rated Siri speech recognition at 5 on a 10 point scale, Alexa's speech recognition is 15 on a 10 point scale, I recommend this because it is just plain fun!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Echo II

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m amazed at how much I rely on this device now that I’ve got it. I added it to my family of Alexa devices in my house. I have 2 Dots, an Echo, and now an Echo II. It’s a bit smaller than the original Echo but the speaker is much superior to the Dot. Great price too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Staying one step ahead of my kids!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not very tech savvy and am trying to learn what Alexa is capable of doing. So far, learning on how to talk to Alexa. I am excited to learn how to connect her to more items in my home. The speaker has a great sound and Alexa has been very easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for home use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Very happy with overall performance and the amount of things the echo can do and additional products that are compatible with it

    I would recommend this to a friend
Sponsored