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Customer reviews

Rating 4.7 out of 5 stars with 6077 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 6,076 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great sound, fun and handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality, I use it mostly for listening to spotify and iHeart. But I'm doing more with it every day (timers, alarms shopping list). English is not my first language so I have an accent but Alexa seems to get me every time. The only thing I was disappointed about is that it seems like there is no way of making this portable, no battery accessory available and it works with 15v so it makes it hard to even build one myself (Electronics engineer here)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has been asking for an Echo for a couple of months and I decided to buy it for her birthday. I am not only very impressed with Alexa and her "intelligence" but was also surprised with the sound quality from the Echo. Very easy to use and setup and the whole family enjoys it.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Alexa, read my review!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is great! The second generation is smaller and sounds better. The rotating volume was recorded laced by plus and minus buttons. It seemlessly connects with the Nest thermostat. Be a parg if Amazon prime to take advantage of all it has to offer! Kicks butt over Siri any day!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Kids room a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need to yell to the kids when dinner is ready. Just tap into room and Alexa does the rest. Kids love the nice speaker for their music and answering questions. Nice looking generation with it being shorter and now with more circumference than the previous model.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume

    Rated 5 out of 5 stars

    Amazon Echo is a cool device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Amazon Echo for my birthday just to try. The device works very well and can hear me from a couple of rooms away. Have it connected to my smart home hub and it turns on lights when I ask her too. Still learning all Alexa can do but so far I am very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Volume

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up and use. I bought this after I already purchased the echo dot, but I wanted more volume for playing music in my living room. I set this one up in the living room and moved the dot to bedroom. Very happy with my purchase! Love the gray color also.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume

    Rated 5 out of 5 stars

    I love my Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given a Dot and one I programmed it, I couldn’t get through my morning without it. So this holiday, I decided our family needed the Echo! I love it! It’s sound quality is great and so much louder than the Dot. I want to buy one for everyone in my family!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Perfect gift for a teenager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alarm clock, music player, list maker. Alexa is a lot of fun! Set up was easy and the speaker quality is great. Purchased for a 14 year that wants to listen to music, obtain information, and be read to (not by his parents). Would be a great Christmas gift.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Definite improvement!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a definite upgrade over the smaller Echo. The sound is loud enough and clear enough to be at good volume without distortion. Alexa and the app take it to another level. If you like the idea of an always on assistant, then the product is hard to beat.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Great sounding speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker isn’t very big but has a lot of sound coming out. It works great. I asked it to play Christmas music and it plays Christmas music i ask it to play alternative music and it plays it. It’s amazing. It looks very stylish. I recommend you buy one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Interesting and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was very easy. And it is much more than just a music player. Turning lights on is especially good when you wake up during the middle of the night and want to get somewhere without crashing into anything. Looking forward each day to the new skills.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Alexa Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using Echo's around our home for a year now and wanted to upgrade one of our Dots to the new Echo speaker. The difference is incredible! This speaker has great sound, looks great, and takes up less space than the original Echo speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to add on to our Echo Plus because I wanted better sound in our basement than the Dot would have provided, since this is a main entertaining part of our home. I have been very happy with the quality of sound and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great for a lazy dude like me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't leave the couch anymore, I set the echo up to control my lights, plugs, thermostat, and tv. The speaker fills my living room when I play music. If it could go to the bathroom for me, I don't think I would ever leave my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Amazon Echo is an excellent entertainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were given an Echo last Christmas and love it. Great sound, easy to use and has more features than we have a chance to explore. We start every morning out playing Jeopardy. We since have bought 3 others To give away as gifts.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving my Alexa Echo. Great sound and easy setup (I did it without calling my son!). I'm exploring all of the features but love the music, alarms and timers, and shopping lists. Hope it will someday interface with my tv.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent voice assistant and bluetooth speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon - Echo is an excellent voice assistant for a variety of queries and tasks. I have used Amazon Tap and Echo before and liked them. With Alexa you can ask anything and get an answer. You can play music and use Echo as a Bluetooth (wireless) speaker, and I understand the Echo 2nd generation has improved speakers. Best Buy offered Echo (2nd Generation) for $79.99, which is a very good price. Along with Amazon Echo, Best Buy also offered a TP-LINK Smart Wi-Fi Mini Plug for only $5.00 whereas it would cost about $29.99 if bought separately! You can connect a table lamp or other similar electrical appliance to the Wi-Fi Plug and use Alexa through Echo to turn it on or off by your voice or set it as a timer. I believe Best Buy offered a nice combo deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    For the house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this so my disabled mother in law would be able to talk to us while we're in a different Room and she's been listening to books on tape love this product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent addition for Amazon Prime members

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Voice Assistant, the Echo is a great device and is phenomenal for Prime members. The whole household uses our Echo for a lot of different functions. Playing music, finding out the weather, answering trivia questions (such as "who are Chris Hemsworths brothers"?) and getting movie times. With Prime Music Unlimited and TuneIN, its a fantastic speaker. Well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A must buy for any smart home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though not always the most intuitive user interface the amazon echo has proceeded to blow out any misgivings I may have had towards the beginning of my purchase. Seeing as I am just beginning my build of my own smart styled home I was not expecting much. But as the time has progressed the functionality customizability and seemingly endless stream of combatibily that the echo has to offer had fully been realized! This device truly is a must have to any tech lovers house. And to top it all off The sound coming from this little bugger is incredible. There is only one hang up. If you don’t use amazon prime this product will have no real use for you on the entertainment side of things. That is my only warning.

    I would recommend this to a friend
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