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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,365 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great in every thing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a very good sound quality! It’s very helpful to those who like to simplify the home duties using technology! Smart design!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Somewhat tricky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a difficult time getting it to connect to the home WiFi finally connected on day two. Said there was an existing account already. Had to call customer service on day two was about to give up but now that it’s connected and working really makes things simple and easy. Especially for family members who are disabled.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Great sound, easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much easier to set up and better sound than I expected. I love the connected light, no more reaching back into a corner for the lamp switch. Alexa does it for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Homes are the future!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The echos are such a great thing to start turning your house into a smart home. It’ll start with one and then soon you’ll find dots and echos everywhere and lights controlled by her and fans etc. and it is so cool. I have quite a few echos and just upgraded to some Sonos speakers for the house that luckily have Alexa enabled, but still have the echos and dots scattered. Def give one a try or give one as a gift this holiday season, they’re fairly affordable and a great starter like I said

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as advertised. Very convenient for getting the weather or turning on light. In my opinion it's the best at understanding you on the first try.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Echo plus 3rd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Back some in speaker easy to use fits in almost any space in the house Adult friendly as far as kid friendly highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Echo plus 3rd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speaker I quality easy to use great sound kid friendly as well as adult friendly easy to set up using the echo app

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to pair with other Echo devices and smart home. Sound is a good step out from earlier Echo . Picks up my voice better than earlier ones

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Easy to set up with your phone or pad.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Echo (ver 1) and am very impressed with the quality of the sound of the 2nd Gen speaker. It's also far easier to get it working.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Works great-doing what we wanted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo Plus works great and sounds wonderful. Setting it us was simple and we have it networked with 3 other echo dots in the house. No more hollering for the kids, just drop in on their echo! We play music throughout the house when entertaining; a great enhancement to the ambiance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Echo Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and super easy to set up. Excited to take advantage of all the features I have not discovered yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy I Made the decision to do it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical to begin a smart home system at first. The prices were so expensive and I am not tech savvy. Let me tell you how happy I am that I made the decision to take the plunge! I found a great deal at Best Buy about a month ago and started bundling a few items. We are having phone finding out the numerous ways we can use our new smarthome devices and it is vast! I read many reviews and am so glad I chose the Amazon platform over the others. Thanks to Best Buy and their promotions, I was able to finally do this.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Upgraded from 1st gen echo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally upgraded from my 1st gen echo and I'm happy with this new version. Sound is great and the new look is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the echo plus for the added features and it is worth is it works great and is easy to use and set up the sound quality is good

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    great home device.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    use it for music waking me up for my lights i use it all the time. great device for parents or even kids.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the bugs from the previous generation have been worked out and we love the ease of use. And the speaker sounds even better than before!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Amazon - Echo Plus (2nd Gen) - Charcoal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo Plus has a great speaker. I was really surprised with the sound quality. As any other Alexa it is very user friendly and easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Alexa device for the kitchen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Echo is easy to set up. I did it myself and I’m not usually the one to do those tasks. It has good sound and has fit the need I had for it.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    great ....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my new echo.. its a great new toy.. love listening to music at all times of the day.also the lights turning on and off is a great feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and Loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I jumped on the Echo bandwagon as soon as the original was released a few years ago. Loved it. When the Echo Plus with Built in Hub was released in 2017 … Nice. The hub gave me the luxury of controlling my garage door after buying Nexx Garage. With these two Echo's - I also purchased the Amazon Voice Remote because the Echos did not have much range for "listening" around corners and from different rooms. The Voice Remote was essential, but solved the issue. I also added an Echo Dot in an obscure corner of the house for better Alexa coverage.

    I would recommend this to a friend
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