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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,365 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So Much Fun!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first stand alone smart device. And let me tell you, we are loving it. I should have bought one of these years ago. From playing music, getting an instant weather report, setting a quick timer, controlling lights, and just having fun asking it questions. Ask it to whisper... Can't remember how many ounces in a quart? Hey Alexa, how many ounces in a quart? Now if I could get it to cook dinner for me, that would be awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound of this device. It’s room filling and the bass is decent. Pairs well with multiple hue bulbs and is very responsive. Definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    The perfect filler for any sound gap

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to fill a sound gap in one of my larger rooms. I had an Echo Show 8 in place already, and that was doing an admirable job. I just need a fuller sound so bought the Echo Plus to fill that hole. It does a marvelous job broadcasting sound into the void. When coupled with the Echo Show 8, the two fill the entire room with the streaming music I requested with my voice via either device. Nice choice. It also has an additional Hub should I want to expand my system further. It sets up easily using the Alexa app.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Sound is amazing

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are comparing this to a 3rd gen Dot, then spend the extra money to get this one. We listen to music a lot on our Alexa devices and this by far sounds the best (excluding the Sonos). Also if you are wanting to add smart features to your house ie smart bulbs or plugs this has the smart hub built in which you will need for Alexa to work with the other branded devices. If you get the one that comes with the free smart bulb it works fine but it is just a dimmable yellowish light not bright white and not color.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is bigger in size and sound than the first hubs. The sound is better and having a hub built-in, that is a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Almost unbelievably awesome sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still cannot believe how amazing the sound is on the Echo Plus 2nd Gen. I upgraded from the original Dot and the sound is just breathtaking. I love the quick and easy setup and the ability to link other Alexa devices so you can literally have whole-home music playing, use as an intercom system, etc. Alexa seems to be able to handle more complex skills and she is always learning! Very happy with this device and would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter who is handicapped, legally blind and can't use a phone. She has been getting training with it and she loves it. She can tell Alexia to call for help if there were an emergency (it sync's to my phone), turn on the lights and ask her to play music :) She can ask her to tell jokes, set an alarm or what the weather is going to be. It's unlimited and a great tool for her!

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Echo Plus 2nd Gen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time Echo owner and I'm hooked! However, You can't just have any Echo. The Echo Plus 2nd Generation is definitely a must have if you're going to have anything at all. This has your hub built in so the extra cost is well worth it. You can purchase the wifi ready lightbulbs of any brand without needing the attachments first. You can ask this device anything and she will provide you with answers you would be amazed with. I'm glad we went with the Echo plus 2nd generation the sound and bass are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this speaker! Sound is great and size and loom of speaker is stylish and not bulky. Would purchase again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Alexa Is A Great thing to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is nice and easy to use. Great to play music. Find the weather and lots more. controls your lights and much more..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stereo sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for Christmas. Initial set up easy. Have not gotten around to figuring out the bulb or outlets I got but this unit has incredible sound! I haven’t had time to read all the Alexa emails I am getting so right now only using it for music but excited to see what else Alexa can do! We don’t have the best internet speed in our house but we have not had any trouble with this working. Our speed is “up to 12” via a satellite dish. (yes we live in the sticks)

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great upgrade from hockey pucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth speaker I had been pairing my echo dot with died, so instead of wasting my money on another Bose product, I grabbed one of these on sale for $70 (which also came with a free Hue bulb). The sound is good, better than expected. Bass is impressive for the size, has a fairly bright but not shrill sound signature. For casual kitchen listening I don’t think this product can be beat.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 4 out of 5 stars

    An awesome addition to our family...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A month ago I barely knew what an Alexa was. We were at best buy getting something else when I saw my wife looking closely at the Alexa's. Her mom has one, Our daughter has one, now we have one! I probably use it more than anyone. I love it! She's not the sharpest tool in the shed, but she can do just about anything that comes to mind. For quiet time in the morning I say "Alexa play bird sounds" and she plays an endless sound of birds singing like a summer morning... Any music I want, weather, searches, jokes, stories, games the list goes on! Oh did I mention you can operate your smart stuff too? The Amazon Echo Plus is freaking Great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub

    Rated 5 out of 5 stars

    I absolutely love my new Alexa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, speaker has good volume, love the Smart Home Hub! Easy to pair love it !

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Faster hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned the 1st gen version and the hub worked very well. I decided to upgrade and give my previous one to my dad. This new one is a lot faster at turning on and off the smart lights attached to it. The sound is still awesome even though it’s shorter than the previous gen. Great item. I think one of the best features is that even if there is no WiFi you can still turn your lights on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Perfect hub for a budding smart home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family is loving this Echo device. Stories, music, schedules, answers, device control. This thing does it all. Really sounds good too. I tried to resist the whole "smart home" scene but, it is happening. Just can't lose a grasp on the old timey ways, like flipping a light switch and turning a knob or writing a note on paper.....

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Best amazon device yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this a couple weeks ago and I love it. I have a couple other amazon devices but this is my favorite yet. It acts as a hub so you don't need a bunch of separate hubs for all your smart devices. Also, the speaker quality is much better than I expected it to be. I use it to listen to podcasts or music all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub

    Rated 5 out of 5 stars

    Best Alexa for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, compact, includea smart home hub. Easy to set up, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent quality smart speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent speaker for what we need it for! We simply wanted a smart speaker to provide decent sound for our main living area. The square footage of the area we wanted covered is around 1,000 sq ft. This speaker more than amply covers the area. I was pleasantly surprised! The base is deeper than I expected. Alexa is generally flawless. The only reason for 4 stars is if you wanted a speaker to create a "party" like atmosphere, I'd go with a Sonos with Alexa instead of an Amazon speaker. Otherwise, this speaker is more than adequate!!

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2nd generation Echo Plus has great sound quality for both music and talking, The 3rd generation Echo Dot, which we bought at the same time, also has surprisingly, very good sound quality - just not as good as the Plus; so, it seems to me, the bigger advantage of the Plus over the Dot is the Plus's built-in hub that can control light bulbs, etc. These are all great products.

    I would recommend this to a friend
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