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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 777 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers express satisfaction with the APC Back UPS for its reliable power outage protection, compact size, easy setup, and affordable price. Many customers also appreciate the convenient USB port for charging devices and the long-lasting battery life. However, some users have mentioned that the battery life could be longer and the alarm can be annoying.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 777 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Affordable convenience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable, nice design; easy to use. Performance and reliability, to date, has been excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    efficient and more than sufficient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has helped me since I bought it, since lately there have been too many blackouts in my neighborhood due to electrical storms, plus it comes with enough outlets if you have a setup with one computer and three consoles.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Smiling twice now!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second APC UPS. The first one {"The Big Guy"} is for a huge tower PC, monitor, Phone/Digital modem, and external backup RAID. It is an astounding quality system. So to cover the gap between when our power goes out and the generator starts, the 650VA unit keeps the whole entertainment center happy, which also avoids lengthly cold starts on that central DVR for many units in the house... They both work perfectly ~ through many test and actual outages from the utility company.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple to use, but wish for more spacing for power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after we experienced a sudden surge that took out our main router. After replacing the router, I wanted to make sure we had something to protect our devices as well as have at least a temporary power backup in the rare event that our power went completely out. I also liked the idea of having at least one USB port available to help charge/power at least one phone. Currently, we have the device serving a router, network switch, TV, Roku box, and PS4. Set up was fairly simple. My only wish is that there were more spacing options for the power plugs to accommodate for bulkier power plugs

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Protection + Power - what more do you want?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement to our Decade old APC Back UPS 650VA. The old one was a horizontal format, which means it too more floor space. This new version has a couple less plugs, but the vertical formal is a major game changer in terms of where it can be put, and a lot less accidentally stepping on it below the work station. We also LOVE the USB charging port as well. It brings some some comfort knowing that a surge won't take out our USB Hub that c charges our Apple Devices...those aren't cheap. Bottom line, this is a MUST BUY if you value the electronics you use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the appearance and performance. It looks like it belongs in an office and it performsa s advertised. I use it also as a supply for a sound bar in a grassy area where I need sound but do not have AC power and it does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought 2 for our home network!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased 2 of these for our home network because they were on sale for $25 off regular price! Good deal, awesome reviews and if you know anything about UPS you know that APC is a top leading brand. Protect your network and have that extra power when the regular power goes out! Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed for Off Grid use with gen transfer switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this UPS to operate my satellite Internet and Desktop computer. I am off grid with solar and when I need to use my auxiliary generator to provide power, then revert back to solar (with my transfer switch) I was loosing power momentarily to my devices and they were having to re start. This UPS prevents power loss and my electronics do not fall off line now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great battery backup eases my mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the product it was recommended to me by family and friends .i have nothing but good things to say about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great UPS (Universal power supply)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This UPS works great. Couple of weeks after buying it the power went for some reason. I was able to keep my phone charge and my wifi on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I have 6 now. Light go out but this keep them on.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome battery back up

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This APC battery back up is all you ever need to stay connected to the internet on a power outage. This model comes with 7 outlets but only 5 of them are for the use of the battery back up and the other two are surge protection only, also has a 5V 2.1A USB port. So far I’ve connected my internet modem, my WiFi router, my security camera base, my security alarm and my laptop, all this electronics worked well while running on battery during a power outage I had recently until the power came back 2 hours later. This model with 650VA/360 watts can run up to 4.3 hours for normal home network use, has a building wiring fault indicator, circuit breaker , power button that can also be set a multiple alarm settings that will alert you of a low battery and also to mute the alarm. This device is easy to use and set up for all your electronic network devices, glad to have this battery/surge protector for my internet devices. One tip of advice for safety: when you connect this battery back up in any of your house wall plugs , make sure that the building wiring fault indicator light is off, if it stays red at all times, your wall plug is not grounded or could have an electric problem, so either contact an electrician or just plug this battery device in a wall plug that will not make the red light indicator stays on.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A must-have for NAS / Internet Power Backup

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a connected world, when the power goes out, the internet goes out, your life is now lifeless and worthless until power is restored. One of the problems can be solved by UPS. I use UPS’s to protect my critical infrastructure. The APC 650VA Uninterrupted Power Supply (UPS) is designed just for that. 650VA is not a whole lot, but its enough to power your life before you end up twiddling your thumbs in boredom. This is not my first UPS; I have consistently used UPS’s over the last two decades to protect critical equipment. UPS does not only provide consistent power backup, but it also allows for smoothening of the power when there are brownouts (not a complete power cut, but a reduced voltage). This power conditioning allows for longer life of connected equipment. The UPS features 650VA (higher capacities are available), with five (5) outlets (two (2) of which are transformer outlets, three (3) regular) backed up by a battery that provides surge protection, and two (2) more regular outlets that provide only surge protection. There is a USB port on top that provides 2.1A at 5V to charge your phone. On the side, it has a reset button, and on the bottom a battery connector/breaker to safely transport your UPS. So, What do I use this seven (7) port UPS for? Well, it protects my internet connection, something that has been useful the last few days with the high heat and the threat of rolling blackouts in my area. The combination of working from home and the need for stable always-on internet is ever such a necessity. In my home, a UPS protects my critical infrastructure from the Network Attached Storage (NAS) drives, switches, security camera DVR, and now the internet modem, gateway, and router. A 650VA UPS powers my critical internet gateway for a good few 3-4 hours estimated (based on the combined average draw of my modem + gateway + wireless router) enough to get power back. This should give you enough time to shut down critical NAS drives should you use them on your network. The one thing this UPS does not feature is the ability to connect via USB to a NAS drive for the auto-shutdown. A feature my other APC UPS’s have and useful to auto shutdown your equipment when power runs low. Instead, this UPS contains a 2.1A 5V USB charger to charge your phone. Do note, depending on the amount of energy drawn by your connected equipment, a UPS of this size could only power your equipment for at best a few minutes, allowing you to shut down and save the equipment. It is best to pre-calculate the amount of VoltAmps (or Watts required) to properly size your UPS. That said for most people, a UPS of this size would happily power equipment like modems and wifi routers for hours. Overall, a UPS is a piece of critical equipment; you do not realize that you need it until you do. Having lived in other parts of the world, I am well versed for the need for reliable backup power should mains power go off at any moment. A UPS is cheap insurance for your expensive lifestyle and equipment. Pros: * Well designed UPS for protecting internet router gateways * APC brand name, recognized worldwide for quality UPS Cons: * No display to show the amount of power left * No USB to allow for auto-shutdown of connected equipment

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery not user replaceable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the battery goes bad in a few years, it is not user replaceable. Have to contact SEIT tech support for a list of service centers. Wasteful.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear that you are disappointed that the UPS does not have an user replaceable battery in it. We moved to that option because usually it is more cost effect to replace the entire unit instead of just the internal battery. Also with a new UPS you would get a 3 year manufactures warranty but with replacing just the internal battery you would only get a 2 year manufactures warranty on the internal battery. We will also be adding the option to generate a return label to send the UPS in for recycling. APC

  • Pros mentioned:
    Ease of use, Performance, Size

    Rated 5 out of 5 stars

    Perfect Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the APC Back-UPS 650VA and I am extremely happy with my purchase. The device is sleek and compact in design, making it easy to place on my desk without taking up too much space. The 1 USB charging port is a great addition, as I can easily charge my phone or tablet while I work. The Back-UPS 650VA provides reliable battery backup during power outages, ensuring that my work is not interrupted. The device is also very easy to set up, with clear instructions provided in the manual. Overall, I highly recommend the APC Back-UPS 650VA to anyone in need of a reliable and efficient battery backup system.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect for Short Power Outages

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router provided by my Internet service provider can be a real pain to reconnect after a brief power outage. That makes a battery back-up unit critical to avoid annoying disconnects and reconnects. This model is a solid option for folks with this concern. The battery can keep your router up and functional for over 4 hours. And in an emergency, there is a USB port provided that will allow you to charge your phone. This unit is affordable and multi-purpose, allowing your devices to be protected from surges (all 7 outlets perform this function), and also providing the battery back-up (5 of the 7 outlets). If you have somewhat frequent power outages and it is critical that you remain online, definitely consider this Battery Back-UPS.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Does it's job very well

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This APC battery back-UPS is just what you need if you'd like to keep your network equipment up and running during a power outage. Right after I received this unit, we had a series of storms that rolled through over 3-4 nights. My house is prone to lose power since it's in the woods, and although the outages are usually only a hour or so at the most, it's annoying. Sure enough, the power went out the first night I had this new unit, but this time I didn't have to make a judgement call as to whether I should fire up the generator (usually if I do that, the power is back on before I get back in the house), because the UPS kept the modem, router, and security camera base station working for about 1.5 hrs until the power was restored, allowing me to stay connected to the internet with my laptop the whole time. l was even able to charge my phone at one point because I didn't want it going below 30%. Set up was a snap, and it blends in with the other items it powers, so it's not an eye-sore. I'm quite pleased with this product so far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because my wife and I both work from home and are often on conference calls. Unfortunately we live in an area prone to power outages. We have a stand-by generator, but when the power switches from grid to generator, our modem and router have to fully restart. Within 3 days of buying this the power flickered on and off a few times but the internet kept chugging right along. This was a great purchase!!!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Works as advertised - just not perfectly

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a number of these devices over the years. There's not much that has changed; invariably the batteries wear out; and you find the cost of replacement is just not worth it. The manual for the 650 states that the battery is NOT user replaceable, that makes it a disposable item. Better to get a new device anyhow; so that aspect of it doesn't make much difference to me. One feature I did appreciate off the bat is the inclusion of a battery connect/disconnect plug. Previously, one would have to do a partial disassembly of the unit to put it in operating condition - so thanks for making that task a little easier. I do have two issues with the unit though. The first is - it smells! This is an issue that is not unique to APC though, and the manufacturer's claim is that the odor dissipates or "burns off" after a short period of use. Well, in my opinion, "short period" is kind of dependent on the sensitivity of your sense of smell. The other issue is the use of a single button. The one power button not only controls on/off, but also programming mode depending on whether you hold the button down for more or less than 2 seconds. There should at least be one additional button for silence as most UPS's provide. There is one other thing not specific to this unit, but to all lower end UPS supplies. I have a home generator. The generator operates on 63 cycles - normal utility power is 60 cycles. Whenever I lose power, the generator cuts in automatically, and at that point, all my UPS's will refuse to charge & start beeping - they look at it as "dirty power." So during an extended outage, they become basically useless, and I have to unplug any device attached to them. It has to do with the sinewave of the electricity, suffice it to say if you want a UPS that charges on generator power, you need to invest a heck of a lot more dollars - most start in the $300-$500 range and go up from there. All that said, this unit performed as designed, I would've just appreciated a separate mute button and a little less fragrance. And if you want one with a replaceable battery - it's not this model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    APC - Back-UPS Loyal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using APC Back-UPS for 30+ years, at home and work. This is a recent purchase for home office use. I bought the same 650VA 6.5 years ago, and yes never changed the battery. I'm in Florida, ligtening capital, and have never lost equipment. I will continue to shop and purchase APC when needed.

    I would recommend this to a friend
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