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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1660 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers recognize the 21.5" iMac® for its fast performance, stunning display, and impressive graphics. They appreciate the user-friendly interface and great overall performance. However, some users have expressed concerns about the small keyboard, limited hard drive space, and initial learning curve.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,660 reviews
  • Pros mentioned:
    Screen size, Speed

    Rated 3 out of 5 stars

    Sleek design, unfortunately too slow for my taste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an avid Mac user-have been for 12 years now-between mac books, iPads, iPhones, Apple TV, and even time capsule-I prefer Mac over any other brand for simplicity sake. My primary use for this 21.5” iMac is photo editing and web use. I found this 3.0 GHz processor thinking for too long of periods at a time between applications. The 4K screen has crystal clear resolution to my eye’s desire. I did, however, feel the screen was a bit small even with having a small writers desk. This 21.5” has a nice price point at just over $1k, but all in all, I wasn’t 100% satisfied with my purchase and decided to exchange it for the 27” 3.4GHz-which the extra .4GHz does the trick for my liking! Best Buy gave me some difficulty with the purchasing process (I price matched-but customer service rep didn’t do it correctly and I had to go back to the store several times...additionally, I purchased Microsoft Office personal to go with the iMac-which I found out they failed to activate upon purchase when I got home-so that was another trip back to Best Buy). I would still buy electronics through Best Buy again just for their decent price matching policy..but as for software, I will be going elsewhere in the future! Overall a great basic computer if you are looking to transition into using Apple products-but still would suggest paying the extra $500 or so to upgrade to the 27”-it’s worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for gaming, development

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I could upgrade my cpu from my early 2011 MBP. Was disappointed at first because the speed seemed comparable with my MBP but then I downloaded borderlands 2 and was instantly hooked. Handles multiple development processes simultaneously with ease. Haven’t edited images or video yet but I imagine that’s solid too, considering the overall efficiency.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Apple Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iMac and it is replacing an old MacBook Pro. The machine is very sleek and streamlined like most of Apples computers today. Setup was a breeze as only a power cord needed to be hooked up to power it up, I add my WiFi password and and I was on my way to personalized setup. The included, rechargeable Bluetooth keyboard and mouse are awesome too; the keyboard is small and doesn’t take up a ton of space on the desk, but is plenty big for my hands to fit comfortably. The basic Mac software came pre-installed, such as the the iWork suite, GarageBand, etc. and there is more than enough memory and processing power to add more. I truly love Mac products and their ease of use, dependability and longevity.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting an iMac for a while and this thing does not disappoint. It looks good, runs great, and it is super slim.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Very nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not ask for a more user friendly, and powerful computer. It does all i want and it is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works like a computer should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple has made great products...and this is another one of them. It’s fast, precise, and exactly what it should.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. It’s the easiest I’ve ever used. I’m so glad I went with an iMac. My iPhone links up with it and is hassle free operating.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great MAC desk top.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was going to be hard to navigate, but it was not. I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great looking but still non upgradable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time iMac user, a longtime windows fan. I must say I'm impressed with the easy setup, well designed hardware but I wasn't happy to know that I have to re - do my home network to make this work seamlessly with some of my hardwares. Overall, I'm a happy camper, although it took me awhile to convince myself, if the price worth it? Well, up to you to find out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Sytem for my son & it is absolutely the best thing I could hv gotten him for a back to school gift. He loves it & it’s very reliable.. I love apple products....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love iMac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Awesome product. I enjoyed the experience buying my first IMac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iMac's use UNIX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple computers work great! Truly enjoy working in a command line UNIX environment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good desktop computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this apple computer overall. The only complaint I have is that it is not as fast as I would like. It takes a while thinking before reacting.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No cd drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to buy a separate cd drive as the computer does not have one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Enjoying this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this new iMac ten days ago. So far it is performing like I expected it to. This is my first Mac computer and it was very easy to set up. Still ironing out a few questions about the operating system and features, but that’s only because I’m not familiar with it yet. I had a 23” monitor before and I was nervous about going down to a 21.5”, but I can’t even tell the difference. The 27” screen is too large for my space. The mouse features are great and easy to use. The one thing I think I will upgrade to is a keyboard with the number keys. I didn’t think I would miss it, but I do. Going from a larger, traditional keyboard to a smaller, streamlined one is a transition but I really like it nonetheless. I have not tried all the features yet, but so far this computer is outperforming my PC tenfold!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed
    Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this computer earlier this year to meet my needs for work and to also play online games. It has exceeded my expectations. It's still lightning fast, and it is wonderfully designed. The only downside to this model is it does not come with the full standard keyboard. I ended up having to purchase a separate keyboard, but it works perfectly fine with it anyways.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size, Speed

    Rated 5 out of 5 stars

    I love MAC Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new computer. The screen looks amazing and is so big and bright. The computer is easy to use, even when switching from PC. I don't regret not getting the retina screen. This computer is beautiful and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Great Computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I just want to point out that I have always been a PC owner/user. This was my first macOS purchase (Though, I have used iPhone for awhile now). I originally bought the mid-2017 4k 21'' iMac and that worked great, but for the extra five hundred dollars the 27'' was a better bang for my buck, so I exchanged it. (5k vs 4k, 27in vs 21.5 in., better graphics card, expandable RAM, etc. ) First Impressions: First, the screen. Holy cow, it's beautiful... I am spoiled now and can't ever go back to anything else. Amazing. Absolutely amazing. Operations are very smooth. There are times when the computer will give me the beachball and freeze for 20 seconds, but that doesn't happen often. Very easy to customize properties and getting used to the macOS just took a few days. While what you get is a good deal for an apple product (2 things are certain, death and the apple tax) a PC at an equivalent price point would smoke the iMac as far as performance goes. Yes, I'm looking at you AMD Pro 5XX vs a GTX10XX. Last thing, the screen for this All-in-one looks dated because of the large black bezels. It's time for apple to start doing what it did to the iPhone with the iPhone X. Get rid of the bezels and you'll have one sexy computer. Bought @ Cedar Hills Crossing Best Buy: The people that helped me do my return and buy my new iMac were amazing! Thank you again for everything!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Screen size

    Rated 5 out of 5 stars

    Great Product!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had apple products but never for business. I have always used PC for business but bought the macbook air last year and have used it for business during travel and have loved the reliability. Just recently my PC died and I thought why not switch to a new iMac. I am amazed by the ability of the processor , the design, the ease of use and the new 4K screen. I would recommend this to anyone I know.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Love my new iMac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new iMac is fast and has tons of storage. I just upgraded from a 2011 and couldn't be happier. I would recommend it to anyone but especially other photographers, artists, and people that use heavy duty software such as photoshop or video editing programs! The screen resolution is amazing as well.

    I would recommend this to a friend
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