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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1143 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the sound quality, comfort, and condition of the Geek Squad Certified Refurbished AirPods Max (Lightning). They appreciate the sleek and stylish design, long battery life, and affordable price point. However, some customers have concerns about the weight of the headphones, connectivity issues, and the occasional presence of scratches or dirt.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,143 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    airpod max

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brand new could not tell they were refurbished at all! highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Airpodmax

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good AirPods the sound quality significantly great and battery last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best head phone for iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great. The noise reduction in particular is very good. And the Bluetooth connection is also very high performance. It detects whether the headphones are currently in use or not and makes the connection. It works very well with the iPhone, so I highly recommend it to iPhone users.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    my new love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working perfect there is no problem about it. I love its color

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    World great and lasts long have been using these headphones for school athletics and more

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and they look brand new. Great price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPods Max are great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! They sound great! My only issue is I wish they had more bass but they are great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AiPods Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best purchase I've ever made from BestBuy! The headphones looked new and never used. The quality of the sound is awesome and noise cancellation is great. I S Would suggest getting one of those protection covers to prevent scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely good sound quality - able to hear all instruments separately while all cohesive at the same time. Insane.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Blue Air pod max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head phones look new, sounded great the only problem was that it didn’t come in a box . Just a zip lock bag, which made the headphones look like they was fake. The speakers are kinda big and it seems like it covers half her face. But I would by again

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    8/10 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones, I love how they are easy to use and they last pretty long on a good charge! They are pricey and they are other cheaper options but I’m not mad about these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. I had a different pair of headphones and these blew them out of the water. They are amazing. They sound exactly like the brand new ones at the Apple Store. Also they came in perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition, and I am very happy with the price. I couldn’t even tell that these were refurbished. As far as the quality of the actual headphones, they are great. Watching shows or movies is immersive and music sounds great when paired with Apple’s lossless audio. Noise cancelling is great and active listening works even better than the AirPod Pros. If you have the money to spare and you want to add to your Apple ecosystem, you should get a pair.

    I would recommend this to a friend
  • Cons mentioned:
    Fit, Weight

    Rated 2 out of 5 stars

    Over all, I found them heavy and bulky.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all, I found them heavy and bulky. The rods that hold the earphones to the mesh headbands are steel, very heavy. The headphones by themselves are large, which I guess is good if you have humungous ears. I found it let in noise and also slipped front to back on my head. I was excited about these headphones as I own almost every apple product and often upgrade but held back as first Gen's usually have problems. So I waited for all the kinks to be worked out, I guess I will be waiting a bit longer!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited with excitement for this order. When it arrived and I put it on, I was thrown off. I have the AirPods Pro 1st gen and believe that both almost sound identical. Still I do believe they are of high quality and feel great having on, and the sound is great as.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, No noticeable difference between a new pair, and it came with a warranty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help me!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good I used them all the time. I got in trouble and my dad has anger issues so he broke them. I am only 13 and it took me 2 years to save up for them. I’m sad if anyone can help please do

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My airpods max expirence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product great sound quality and overall a good product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior to Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable how good they are. I am a Bose person and have the lastest Bose headphones. I only purchased these because I have an iPhone. These are superior to the Bose. They cut the outside noise out so much better and the listening experience leaves me not wanting to take them off

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple Airpods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly incredible. Box was a little beat up but works like it’s brand new. No scuffs, scratches, or marks just incredible quality.

    I would recommend this to a friend
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