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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1125 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the sound quality, comfort, and condition of the Geek Squad Certified Refurbished AirPods Max (Lightning). They appreciate the sleek and stylish design, long battery life, and affordable price point. However, some customers have concerns about the weight of the headphones, connectivity issues, and the occasional presence of scratches or dirt.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,125 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Like Brand New!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My light blue AirPods Max arrived today. Zero scratches, clean as a whistle, sound is fantastic and zero connectivity issues! The AirPods Max are definitely worth getting and I would highly recommend them to friends and family!! Mine were over $200 less than buying new! It even came in the original box and the manufacturer warranty still has 5 months time left on it!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Apple AirPod max headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are exactly what I’ve expected,and wanted. Great quality they look brand new. I wouldn’t have wanted to buy them from no other place. The packaging also was great and safe for the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Amazing quality!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried a pair of these at the store and was extremely impressed. I’ve owned at least 3 different high end brands and these were by far the best. The sound quality and noise cancelling capabilities are much better than the competitor’s. Connectivity is also extremely easy! These were priced just right and I received an almost brand new pair with the exception of a lightly discolored lightning cable.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Airpod max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so nervous getting these i took a chance amd im so glad i did. It worth ever penny .it brand new basically i don’t see any marks scuffs or anything like tjat but 100 something dollars cheaper not going to lie I cancelled my order and cancelled again because im so nervous bit it a 10 out of 10 recommend if I could give it 100000 starts i would . To the negative comments i don’t know what happen wotu them dont get scared when you see them because honestly i was to . The only complaint i can think of is the headphones didn’t come fully charged but i also i jave to say this I think it normally because even when you get bramd new pair they dont come charge and they smell brand new

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Looks like brand-new! Amazing.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I was afraid of buying a refurbished product regarding its condition, even though paying less for that. I was expecting scrathes all over the Airpods Max and clear marks of use. Gladly, I was surprised with the pristine condition of this product. No sings of use at all, looking like brand-new Airpods that just came directly from Apple, including in its original box. No issues at all with the product’s functioning. Working perfectly. Finally, another shocking surprise was when setting up the Airpods Max and I noticed that this item is still covered by limited warranty from Apple for the next 7 months. So, if any unexpected issue happens, just run to the closest Apple store. Amazing brand-new Airpods for the price of refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Love these!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work real well, amazing sound quality and noise cancellation. Refurbished just made it so when I opened it, there was little marks/ blemishes that were from the previous owner.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really goods headphones. My headphones sometimes disconnect while I was playing Fortnite. But yeah the noise cancelling is good I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great condition, and I am very happy with the price. I couldn’t even tell that these were refurbished. As far as the quality of the actual headphones, they are great. Watching shows or movies is immersive and music sounds great when paired with Apple’s lossless audio. Noise cancelling is great and active listening works even better than the AirPod Pros. If you have the money to spare and you want to add to your Apple ecosystem, you should get a pair.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple AirPods Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the best sounding option out there in my opinion. As an all-Apple user of course you may say I’m biased but you can’t beat the seamlessness of their products is hard to beat. I wouldn’t wear them to go out running because they slip and and get crazy sweaty, especially if you have silicone guards over the earpieces. I also love how you can interchange the colors with accessories. The only criticism I have is they’re always on until you put them in the case or get an aftermarket stand. What this means is they’re in low power mode so the battery will drain much slower. I would much rather have preferred an on/off button. Got mine refurbished and they look and work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    im obsessed and in love!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the space gray airpod max’s are really good even when refurbished. the box was a little beat up , but i got a new charger cable and the headphones and headphone case was in perfect condition and felt new. the battery life is amazing, and i find myself using these headphones all the time every day, and are amazing for peaceful walks or studying in a library where it might not always be completely silent. i’m a university student, so people aren’t always very quiet in destined quiet spaces. it does cancel out a lot of noise when im riding in buses, which makes a lot of my day to day experiences very pleasurable! i recommend getting refurbished headphones if you’re on a bit of a tighter budget and you trust best buy or apple to give you the best quality of refurbished items.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Overall good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, super comfortable and they look super cute on! The only issue is that they don’t stay on well at all if you’re looking to use them for the gym, they slide super easily.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Hand Me Down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon opening the box, I was a bit disappointed to see many scuff marks on the headphone case, yellowing headband, and dirty earcups, which were also on the wrong sides of the headphones. This honestly feels like when your older sibling gets a new device and they give you their old one as a hand me down. In terms of cosmetic defects. There weren’t really any more on the actual headphones. I had also gotten a pop-up saying that there was another Apple ID connected to the headphones so clearly they weren’t factory reset. You can also tell they weren’t cleaned, and I actually had to clean them myself, but for the price I got them at they really aren’t bad. There are sometimes where the headphones won’t detect my phone and I have to connect them through the control center which can be annoying, but it isn’t the end of the world. Despite all those negatives, the headphones genuinely sound great, and they feel as premium as ever.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Excellent headphones good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for these!!! Didn't want to pay full retail and the black Friday discount wasn't that great. So sure enough as I anticipated folks who got them for Christmas that did not like them would be bringing back NEW headphones and thise will be discounted heavily. These were in the original package NOT 1 cosmetic flaw and were not attached to an iCloud account. Charged them turned them on and the headphones did the rest. Cinnected to my phone and iCloud account. Always remember 1 week after the extended return deadline for gidts ends come back and check out the geek squad refurbished for rhe DEALS.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    airpod max

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brand new could not tell they were refurbished at all! highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Green!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPod Max, they're pretty slick. The sound is legit awesome - clear highs, solid mids, and that bass hits just right. Plus, noise cancellation? Works like a charm. They're comfy too, even for long listening sessions. But yeah, they're on the pricey side. If you're down to splurge though, these babies are worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first i was not sure if thdy were good . I met a sister that convinced me . I brought mine refurbished and they were in excellent condition

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished but Basically New, I highly recommend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these during Black Friday as my FIRST time buying a Best Buy refurbished item and I’m definitely impressed!!! The AirPods Max were picked up in store for extra safety since it’s the holiday season and everything was included as advertised. The box seemed new (as seen in picture below), the headphones didn’t even seemed used. They looked and felt perfectly new! No damages, no dents, no tears on the fabric, no stains! The AirPods Max connected with my iPhone flawlessly. Luckily it was not connected to another Apple account so it was ready for use without any hassle. A huge bonus was that the Apple limited warranty was still available for 9 months. I have been using them while traveling outside of the U.S and must say they are perfect for use inside a plane. As an example, the airline stewardess was speaking over me and to the person sitting to my right and I did not hear a word that was exchanged by them. Noise canceling and comfort in flights are the main reason I bought these and they’re beyond perfect. I highly recommend the refurbished option and hopefully you receive a great quality item as I did!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best thing i have ever bought in a long time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rate this 100 stars its the best it locks all the sounds out and the misuc in its an amazing thing i have always wanted to find for a lk g time and im glad i finally found it now when my kids are making loud noises and screaming i just put those on and i relax woth my music

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    glad i bought them

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    case came slightly dusty but nothing a wipe couldn’t get off. everything else was very clean and looked brand new and so far they work well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Air Pod Max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Sits over yours very comfortably. Super soft leather. Excellent sound quality even tho they were refurbished. Came in original box. Only minus was that they were already connected to an Apple ID. So I had to go thru the steps of setting it back to default settings.

    I would recommend this to a friend
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