Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $539.99
Save $60
The comparable value price is $599.99

Customer reviews

Rating 3.7 out of 5 stars with 19 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

68%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Rated 5 out of 5 stars

    iPhone 11

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 11 received earlier than scheduled no damage love my iPhone 11 camera

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Red IPhone

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Its color is a stand out above other colors. Refurbished is our best option as new are high cost and this does its job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mother’s Day gift fail

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t charge well. Best Buy won’t honor return. Item arrived defected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the phone for about a month now, and I haven't had any issues with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay… minor scratches. It’s a phone so it is what it is

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone at a great price!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone for my teen! Was given at Christmas and I must say, it’s in excellent condition and continues to work as promised!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Service Delivery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again. What i ordered is completely different from what I got. I received a phone with a completely different serial number and model number. The representatives kept transfering me and placing me on extended hold and eventually disconnecting the phone. Such a horrible experience.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iphone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my daughter loves her new phone its perfect she was so excited when she recieved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and amazing phone. I lovvveee it. Everything about it is very new. Best purchase so far❤️❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unlocked

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got unlocked and had no way issue using with my current carrier.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best buy.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made a horrifying oud noise intermittently only after return time had passed. Due to purchasing a membership, I was able to exchange it. The second phone did the same thing, but on the third day, thank goodness. Returning that one too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was as good as new. Great price and customer service was excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Coustomer

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It very good one.everyone buy it………………………..:…..:::..

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good

    |
    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the iPhone for my mom she is not a tech person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new phone! Really surprised at the cosmetic condition, not a scratch on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen in tacked, haven’t had phone long enough to really use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not unlocked

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not unlocked, and the only thing they could do was refund me

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does this iPhone 11 come with the original box in which it was bought?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not actually UNLOCKED!!! Such a hassle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone I received came LOCKED. I talked to five different Best Buy employees to help me fix this issue but no one knew how to help me. They even sent me to Verizon because they thought it was a carrier issues. DO NOT ORDER THIS PHONE. Best Buy cannot ensure the phone will come UNLOCKED because their refurbished phones come from a third party. I had to return the phone and get a different one (which currently has issues too).

    No, I would not recommend this to a friend
Sponsored