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Customer reviews

Rating 2.2 out of 5 stars with 10 reviews

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40%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
  • Rated 2 out of 5 stars

    Big mistake

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not fully refurbished. Battery capacity should be at 100% on a "certified refurbished" phone, not 80%. Checked battery health and got battery message that battery health is degraded. I contacted Best Buy and they said the phone is not under warranty and I would need to pay for a new battery. I have had the phone for two weeks! I feel I got ripped off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Proceed with caution with this model

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this exact phone and had to return it because neither Bestbuy or Verizon could get it activated. I know it's the same phone because I returned it in store and it now back for sale. It is listed as Verizon phone but is carrier locked. Maybe it is actually a Verizon pre paid? who knows but proceed with caution.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy will Screw Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone delivered to me didn't work and turned out it wasn't even an iPhone SE 3rd Generation, it was an iPhone SE 2nd Generation. I've sent it back but I haven't gotten a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don's waste your time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone that was delivered could not be activated. I returned the phone and went to a different retailer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Does Not Own Up to Its Mistakes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did not deliver the product that I ordered (which is shown to the right) and refused to correct their mistake and send the correct item, putting the onus on me to return the incorrect item.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not to be trusted

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was locked, and couldn't open it. Big mistake to buy this one. Took it to Best Buy in Erie, PA (50 miles from where I live in NY) and it was fully refunded.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Simple Phone that is worth the money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade. No frill phone that has a good operating system and paired well with the ipad pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy once I got the right iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first phone I was sent was a iPhone 2nd gen instead of the 3rd gen refurbished I had ordered and the battery health was down to 78% (correct SKU # on the box but wrong phone inside). I returned it to the store and got a replacement. The replacement was perfect and battery health was 100%. I was very happy in the end.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work on Verizon network

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone might have been fine but neither Best Buy nor Verizon could get the phone to work on Verizon's network. It was supposed to be a Verizon-locked phone that worked with my existing account. Had to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refurbished Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. This refurbished iphone is working great! We are so glad we got it at the Phoenix Outlet Best Buy. Thanks!

    I would recommend this to a friend
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