Customer Ratings & Reviews

This MacBook Pro 13” is a very good laptop. It arrived in really good condition. A few signs of wear from previous owner but not too noticeable. Overall very satisfied with my purchase. Really enjoy the Touch Bar feature.

I got my MacBook in great condition. It looks and feels brand new. It’s sleek, without blemish, and it works like a charm. You cannot find a better deal, I saw the price and had to get it. The touch bar is such a cool tool to use! Apple should’ve kept it. I love it. I’m very happy with my purchase. 10/10

It work perfectly fine and is s great investment and there is a little scratches but not to visible

Had it for over a year still runs good no problems, only complain its hard to clean the screen

The computer came in the shipping box completely unprotected with the cord. No bubble wrap or paper or anything. The computer itself is in good cosmetic condition but it was filthy. There was dust, dander, residue from what ever they wiped it down with on the screen. Immediately after plugging the charger in, the bottom of the computer felt very hot to the touch. I called BestBuy support and they suggested bringing it in store to be replaced, which I will be doing. The price is good but I was not impressed with what I received especially when it says “Geek Squad Certified”.

I saw reviews and was a little suspicious but anything to save money, the computer came perfectly safe:). Brand new looking, just a little place you can see a sticker use to be there but be mindful that it’s refurbished!

Works good. Has good battery life. Helps a lot with meeting and work

The laptop was great at first but then the right side of the touchbar stopped working. Apple support team told me it would cost about $500 to get it fixed.

Great computer, runs amazing, only wish they could take away scratches!

I ordered the refurbished MacBook Pro in gray, but I received a MacBook Air in rose gold. That’s the rationale for losing a star. The process of returning the item was exceptionally easy and taken care of well. I think on that front, the return process, was under promised and overdelivered. Would have preferred what I ordered, but they cleaned it up well.

Had minor screen issues when first coming on but hasn't occured since.

I bought this MacBook on Saturday night, and at first they said I would get the product on Monday, but I got it on Tuesday night. When I got the product, the box was damaged, it didn’t not have any type of protection inside the box in order to not damage my product, it was the wrong color, and the worse, it was very dirty. I had to spend over an 1 hour at BestBuy in my city, in order to get a new product. They did not care about all the inconveniences I had. I waited all day long to get my product, then I had to drive to Best Buy and spend an hour over there. I have tried to contact the customer service, and show to them the pictures of how I received the product, but they did not care as well. The product I received was not refurbished at all

I received my MacBook Pro 13 and I am completely satisfied. It is refurbished and I have had no issues whatsoever. I was able to pick up the item in store and it was fast and convenient. The price was a deal and I am enjoying my new MacBook Pro.

VERY good product. My confidence in ordering this MacBook came from the names and reputations that Best Buy and Geek Squad built for themselves. I had previously purchased a refurbished MacBook from a big name company that was defective from the moment I received it. I then checked out what Best Buy had for similar products and was pleased to see that they have Geek Squad certified products, which are two names I can trust. This MacBook was very affordable and arrived earlier than expected! I knew I did not have to worry about quality, but when it arrived it worked exactly if not better than as advertised. I would recommend this product and Best Buy to anyone, and will definitely be doing business with Best Buy again.

Good quality, arrived quickly. I was skeptical because it's my first time buying something refurbished but it's honestly as good as buying it brand new.

I love this macbook it came in great packaging and it looks pretty good and is in excellent condition although it does overheat and gets hot when in use when charging and playing certain games but overall it’s beautiful and it works perfectly!

Was in perfect condition and ran really smooth had to return it tho because I didn't realize I bought the i5 processor I start school in the fall and I wanted at least an M1 chip went to my local Best Buy and they allowed me to trade it in and get an open box MacBook Air with an M2 chip for 300 dollars not a bad deal at all

The computer runs great. I have had a couple of issues where the processor must be running hot because the fan runs non-stop, but that may be normal for this machine with this processor.

Runs very well, only had minimal scratches on sides of computer, can get very hot and loud though

I usally have like 5 websites open and it usally starts lagging. The mac book is nice and everything works just as perfectly except all the lag.