The coolest tech for the best mom everMother’s Day is May 11.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $679.99
with activation today

Customer reviews

Rating 4.7 out of 5 stars with 544 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the iPhone 12's excellent camera quality, ease of use, and pleasing size. Many appreciate the improved battery life and sleek design, while some find the lack of a home button an adjustment. Positive feedback also highlights the 5G capabilities and the phone's light weight. A few customers noted the higher price point as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 544 reviews
  • Rated 1 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a number of iPhones. This one, however, has been very “glitchy” It has dropped calls, not completed calls , screen frozen Deleted messages or never sent text messages when indicated they were sent Some messages have been deleted I’ve always trusted the reliability of apple products. I have had 2 separate lengthy calls with apple care. One to do an update , the other to wipe it clean and reboot. I’m still having a few issues. When they occur I have shut phone down and restart. Not good! FYI the photo I sent shows a frozen screen. It did not respond to touch

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! I loved my android but every one else had I phones and now we can all face time

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    I really like my iPhone 12!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my iPhone 12 in early 2021 when I upgraded from my iPhone 8. I love everything about it: great design, screen, performance, camera, and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    Love My Phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone. The camera's great. I like the size - not too big and not too little. The screen is good. I do Zumba via Zoom on it and I have no problem seeing it and participating like I did on my old phone. I like the face recognition lock/sign-in. And the color's really nice, although you don't really see it with the case on it (except on the back where the camera hole is). It charges fine, but be aware that it comes with a chord but no block. It doesn't work with the old blocks. There's a fast charging block from Apple that works well. We got one from Verizon that works really well too. Both of them charge significantly faster than the old ones did. It's not cheap. We got the extra storage. (It's $50 more to go from 64GB to 128GB, which is well worth it. Costs another $100 to go to 256GB so we decided not to.)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Speed

    Rated 5 out of 5 stars

    Great IPhone.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is future proofed. The XII is stronger and better at not breaking when dropped than previous iPhones. It has 5G cellular capability (when it gets built out). The cameras are amazing for a phone! The chip is very fast and the battery life is good so far.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size, Speed

    Rated 5 out of 5 stars

    Best purchase for me

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, Love , Love my iPhone 12 I originally wanted and iPhone 12 Pro, but Best Buy was out, so won’t for just the 12, but I previously had the iPhone 8 Plus . Love the Face ID , I love how everything transferred over from the 8 to the 12. Everything is faster now , lobe the camera! Thought I was gonna have to take some Learning not to use the home Button, but I already am use to not having the home button. It fits in my hand much better and the the screen is the same size as the iPhone 8 Plus’ Here is to another 4 years before I buy a new phone !

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Great phone.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone 12 is excellent. The screen is amazing compared to my XR. The battery like is good so far. It lasts through the day. The color and new design are very good, phone is now a little easy to grip. The taking one star to for my experience with Verizon. It was nightmare getting the phone activated on Verizon network. I hope Best Buy soon starts selling unlocked IPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Improved performance with iPhone 12

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from iPhone 6 to this 12. Very happy with much improved performance vs. the iPhone 6. The newer IOS takes a little getting used to but easy to adapt to. Glad to be on the newest IOS to be able to take advantage of the latest features. All apps/data were transferred from old iPhone to this phone in the Best Buy store at the time of purchase and took under 1 hour. Unfortunately, not all the contacts came across automatically, so that has required some extra work. Battery life much improved over older iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the iPhone 12 !! The camera produces SHARP AND CLEAR pictures and videos. Apps download quickly . Handling the iPhone is made easy with the sleek design. The iPhone 12 comes with a new charging cord but you have to purchase the wall outlet in order to use it. Don’t like purchasing extras that should come with the iPhone. I give the iPhone 12 two thumbs up!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used iPhones since 2013 and haven’t looked back. I like the new design (I guess kind of an old design like the iPhone 5 & 6) but I feel like this one fits better in the hand and is easier to secure in the hand. Battery life is better than my XR, and the speed is sizzling fast. Plus I really enjoy the blue color of this phone. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    I Phone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The I Phone 12 is a great upgrade to my older 6S Plus. Although it has a smaller screen it is easier to use. Fits in my pocket better than the over sized 6S plus. The screen is pretty user friendly. Navigating through the applications is pretty intuitive and the 5G makes the response time and use much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great phone! Would recommend!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my iPhone 12! Great phone! I bought it 2 months ago and not a single problem! Ease of use. User friendly. Great camera. And I love how the edges are flat and not round like the previous iPhones

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 4 out of 5 stars

    Red iPhone 12

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an iPhone X is a decent step up. It is faster, and definitely has improved the camera. Still not quite where it needs to be compared to it's competition. The body is light, feels like the unibody from the 4. The color is spectacular, a bright noticable red. Easily one of the better color options

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    1phone 12

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive. Have had it only 5 days but find it easy to use. Transfer of apps, photos, etc. was done just by place my old phone next to the iPhone 12. Saw 5G on the screen for the first time. Expensive compared to comparable Android phones.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size, Speed

    Rated 5 out of 5 stars

    Best IPhone yet

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best IPhone yet. Nice size. I don’t really have true 5G but I always buy for the future. Love the Face ID. It takes great pictures. Processor is the same as the pro version.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone so far. Color is so nice. Camera has been fantastic to use. Battery lasts way better than my last iPhone has. Have noticed a small heating issue when charging but not sure if that will go away or become a bigger issue, so keeping an eye on it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my grandaughter. It goes all day. She is always texting and taking photos. It is very fast, has great storage and bettery last a long time. A++

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    Fantastic upgrade.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from ,the 6 to the 12 5G was fantastic. Battery life, camera and ease of use. The transition to new technology was much easier than I anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the mew iPhone 12 it is super fast with 5g camera takes great pictures and is very light. Definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 4 out of 5 stars

    Good Phone, no complaints.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size. Not too small and not too large, in my opinion. So far, I have not experienced any glitches. Great battery life, this is the key thing I notice about this phone. I also like the Box shape of the phone, it makes it easy to hold on to.

    I would recommend this to a friend
Sponsored