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Customer Ratings & Reviews

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for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 1107 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the iPhone 12 Pro Max 5G 128GB's camera quality, screen size, and ease of use. Many also appreciate the long battery life and the phone's design. While some find the device expensive and a bit heavy, the positive feedback on performance and 5G capabilities outweighs these concerns. Overall, the phone receives overwhelmingly positive reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,107 reviews
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Fastest iPhone Ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my 12 pro max. It’s fast , pictures are great, display is bright and the design is pleasing. It feels and looks like a premium phone. It is the perfect size for reading and watching videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! Coming from someone who jumped from a Samsung Galaxy Note 20 Ultra that can do so many more things, this phone is just so simple to use and that’s all I need. The battery life is amazing! I literally start the morning at 100% and end up at 50% by the evening with normal usage. That’s anxiety lifted off my shoulders from when I had my Samsung. I can play my games and watch YouTube videos or Netflix without worrying if my phone is going to die. This is a good quality feeling phone overall. It feels so expensive just like it’s price lol. I can care less about taking pictures but I have to give credit to the camera quality. I’m glad I went with the Pro Max. The screen size is perfect. Love the crystal clear resolution. This is my favorite iPhone yet. I just wish they'd get rid of that notch on top and include a fingerprint censor while we deal with this pandemic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Apple Phone Yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start out with the fact up front this phone is massive (no doubt). The first week I was on the fence of whether I wanted to keep the phone. Even went as far as going back to the store to see about returning it just to find out the iPhone 12 pro was on back order with bestbuy and there was no date in range of when they would be getting any more of the iPhone 12 pro models in the silver / white variant. Now as I continued to handle the phone. I’m enjoying more and more. Watching movies is just as great as watching them on my iPad. Maybe even crisper. The gaming is great with the bigger screen to play around with. Yes there are times where I’m standing in line at a grocery line and I have to prop my phone against my body in order to check certain notifications but those are one off instances. Overall I really do like this phone. Can’t say the camera quality was a massive upgrade from my previous phone, but much better experience. Funny as I go and handle a 5.8 inch screen now it seem so much smaller and I think my hands as well as my eyes have adjusted better to the bigger screen. With that being said if you don’t enjoy your phone give it some time. You’ll soon be just like me in enjoying your phone at the end. One side not but this personal preference if you’re like I don’t like to make the phone anymore bigger than what it should so I decided to use a very ultra thin case similar to the Peel or Totallee cases. But if you chose to use those same cases know there isn’t any drop protection for your phone only protections from scratches only

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 pro max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone yet feels great and has the best iOS. 5G is super good to I personally have Verizon. Big screen with awesome display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asifzaib

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone 12 Pro Max is amazing and also it’s faster because of the 5G and much easier to hold it on the hand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I’ve ever had!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Apple iPhone and I LOVE it!! Everything is so clear and it’s extremely lightweight. I am an Apple fan forever! The picture quality is AMAZING.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to get my new iphone12 pro max! I can say that I have tried numerous times to go to android just because I like the way the Samsung galaxy phones look. Needless to say it never lasted I alway found my way back to iPhone within just a few days. I also added the picture of the case I bought online from Best Buy! Absolutely love this case too!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Once a year

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and clear, long battery life. I like the 11pro max design better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, Awesome camera!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was coming from an iPhone X. Night mode on this phone is Phenomenal. The stabilization on the video at 4K 60fps makes this exceptional for B-roll. If you’re thinking of buying one you won’t be disappointed. Also the battery life is amazing and Best Buy has a great trade in promotion for older iPhones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great if you’re more into larger phones. I had the 8 plus and then the regular sized 11, which to me the 11 was too small. So this one is perfect and I love the gold color. It is also a lot faster in my opinion and doesn’t take as long to reboot after dying. I also compared it in size to my 11 for a visual. ^-^

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t be beat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t fault this phone. Besides the fact that I have small hands making holding it single-handedly difficult at times, it’s honestly the best of them all thus far. Gotta buy a separate box for the updated charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone Pro max review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with some of the phones abilitys like screen mirroring for my TV . Eyse access to different websites , accounts and It’s ability to sync accounts Like Google Facebook Gmail

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 pro max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ! Buy two from Best Buy! Easy to buying out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Has Horrible Interpersonal Skills.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Buying from Best Buy is a huge mistake. I had to return the phone due to extreme over heating to the point it lost calls and restarted. Even though it’s printed on their receipt the return policy for Verizon devices, it was a fight! Furthermore, they all were very disrespectful and personally verbally abusive.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Design, Speed

    Rated 5 out of 5 stars

    If a phone can be sexy, this one is.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been an Apple devotee for a long time, and I have always had iPhones. I recently upgraded from the XR to this. This phone is amazing (as have been all my other iPhones)! The camera is on a whole new level and the phone is lightning fast. I love the look of the stainless steel around the edges as well as the shape of the phone overall. The Graphite color is beautiful--a dark grey. It's also worth noting that iPhones are highly durable, and even without a case tend to do fine. LOVE IT!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Outstanding iPhone with amazing screen and cameras

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 Pro Max has an amazing large screen and excellent front and rear cameras. It's very fast and has a beautiful look. I like the flat edges a lot better. I have yet to experience the Ultra-wideband 5G, but the regular 5G is a little faster than LTE. I highly recommend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Iphone 12 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an iphone 8 plus prior to buying this 12 pro max so I was used to the size of the body, but I was pleasantly surprised by huge difference in actual screen size and the quality of the camera. Also, the A14 chip is great, not to mention the oled sceeen and future 5g capability. So far the phone has been very impressive and i have a hard time putting it down. You can't go wrong with the 12 pro max if you're looking for a larger phone. It can easily take the place of a smaller tablet. BTW, I'm a senior citizen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like apple says best iPhone to date

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So last iPhone I had was a iPhone xr. I got bored and sick of it so on launch day I loved the note 10 and then 20 ultra it was back with features beyond Imagination beautiful screen and it was completely opposite of anything apple had out. I loved the phone. Then the iPhone 11 launched and I was even more satisfied with my purchase. As the year went on little things started to bother me and not Samsung’s fault I was just engrained in apple’s ecosystem so long I didn’t realize how much. My Apple Music while I could get on my Samsung phone it was glitchy and never worked right. They keyboard for typing was my main irritation. No matter how many keyboards I tried and tried them all I was constantly going back every text I wrote and fixing massive errors I even downloaded a iPhone keyboard but because the software wasn’t integrated like iOS the keyboard just wasn’t the same. Being an iPhone user for 10 years I just couldn’t break away permanently. iPhone 12 max came out and it reminded me of my favorite iPhone I had the 5 so I waited almost a year after it came out and I finally had an early up grade and made the switch back. I couldn’t be happier and didn’t realize how much I missed the out of box ease of use from my iPhone compared to my Samsung. Once again not knocking Samsung at all they have come leaps and bounds since the last time I tried to switch and the note line is phenomenal but once your trapped in apples seamless beautiful web of iOS your kinda stuck unless you wanna start over

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Worth It!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone - stylish, easy to clean and actually has a half way decent battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro Max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it took longer to get than was expected but I finally have it traded in a 11 Pro Max and it is much faster, sharper screen charging takes far less time, screen is much bigger but the size of the phone is only a very small amount (I don’t know how they did it but they did it) so don’t listen to reviews that the phone is much larger in size. Great phone with this phone I don’t think I will be trading it in soon as the other iPhones I don’t know how much more they can do with this model it has everything on it now Updating it took some time but nothing was lost do to loading all my old phone had 256GB went with the 128 GB this time you don’t need all that space on a phone about 200 GB just sat there and was never used Great Phone too many things to say about this fabulous phone, buy one you will love it

    I would recommend this to a friend
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