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Customer Ratings & Reviews

Your price for this item is $15.28per month
for 36 months; 0% APR

Customer reviews

Rating 4.8 out of 5 stars with 2270 reviews

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Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers have good things to say about the iPhone XR 128GB's camera quality, screen size, and battery life, with many praising its ease of use and value for the price. Positive feedback also highlights the ample storage, Face ID features, and overall performance. However, some users expressed a preference for a home button and noted the phone's weight as a potential drawback. The lack of a headphone jack was also mentioned as a negative aspect by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,270 reviews
  • Rated 5 out of 5 stars

    An Amazing Phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used higher end smartphones since 2012 and I am using an iPhone XS Max as my primary phone. I bought this iPhone XR for my dad, and I have used it for a couple days before handing it to my dad. I would say this is an amazing phone because of the smoothness of iOS, great cameras and battery life. Even though the LCD screen on XR is not as good as the OLED screen on my XS Max, I would say you will be ok with that unless you have other higher phones in hands. My dad is also loving his new phone too even though he needed time to get use to iOS. If you are not a hard core smartphone user like me, I highly suggest this phone over Xs. In addition, the Best Buy online tool made my purchase easy! It has a much better web interface than AT&T, which is carrier I am on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    6.1 inch screen perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is significantly cheaper than the XsMax. And performs just the same. Screen size is perfect. If you do not care about .4 more inches of screen, and the dual camera for another 400 plus dollars, I recommend this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera resolution with face recognition

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a great camera resolution. Also, it has a face recognition feature. Moreover, it does have a apple pay system which allows us to pay online more easily and effectively. Overall I like this iPhone very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iPhone XR!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spectacular phone! Sooo happy with the upgrade! Great videos, great pics! Lotsa memory 128GB!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable sources for high data demand!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to have 6 s, that battery die fast; let’s see how this is going to keep it up, so far so great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 10 Xr

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid piece of hardware very fast durable and cool. I’m really happy with this iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast data.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loveee this phone. The service at Best Buy was great as well!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Well it was great until it switched my contacts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone it’s just it goes insane after awhile of having it, also the camera drives me insane so yeah it’s an alright phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Favorite iPhone of all time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned an iPhone since the first one was released many years ago. The XR is my favorite so far. The screen size is perfect with amazing resolution. The facial recognition works instantaneously and flawlessly. The removal of the home button makes the screen bigger and nicer to look at. I love the screen clarity and the camera. The A12 chip is amazingly fast. I appreciate the fact that I could purchase the exact amount of memory that I needed and appreciate the choice of multiple colors. The battery life on this phone is simply amazing. I mountain bike with the GPS Strava app running for several hours while I stream music, text, take pictures, and make phone calls. All this and the battery lasts forever. This is a home run for Apple! I love this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like iPhones this is a could choice. I'm not a fan of no physical buttons but it seems Apple is moving away from them so if you want an iPhone you have no choice. The phone is fast and the face recognition is pretty quick and smooth. I do not like the removal of the 3.5mm headphone jack but again it's an Apple product and you have to do what Apple wants. The wired headphones in the box do work with the lightning plug, but I have never found the Apple earbuds comfortable. As a phone the camera is good and the speed is nice as well. Setup was simple but if you are moving to this from a phone with no buttons pay attention because some of the controls have changed and moved around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone XR is by far the best iPhone that I have owned (and I have owned/purchased for a family member every version since the beginning of the iPhone). I use my phone daily for work and exercise. This phone is fast and has an amazing battery life. This is important to me as I use my phone to track my Strava activity, which can include 4 hour bike rides and 8 hour hikes. This phone runs these applications while playing music and leaves me battery life to spare at the end of the day. The sound quality of the actual phone call is superb. I appreciated that I had a choice in how much memory I could purchase as I only need 128 GB. Even though I love "all things Apple", I had a hard time justifying paying over $1100 for my phone. Other than a better camera, I do not feel like I had to compromise on any other features. Incidentally, I feel like the camera on this phone is excellent. Overall, I have never been happier with my iPhone and I have not had any glitches or issues. This is a beautiful and functional phone and I appreciate that Apple made it more affordable than their other high end iPhone Xs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone XR is a beautiful phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XR has a beautiful display which appears very comparable to the Xs display. Face ID works beautifully. As an upgrade from the 6s Plus, I got a large beautiful screen in a smaller footprint, faster processing, better battery life, an upgraded camera. This phone ticks all the boxes and is a big savings over the Xs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone great price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to upgrade my iPhone 6S. I had thought about moving to the 8 or 8 plus but decided instead to get the xR. I’m glad I did. I love the Face ID. Much easier to unlock you phone. Also notifications don’t show up where they can be read by anyone without unlocking the phone. Instead they don’t appear until Face ID unlocks the phone. The cameras are nice too, though I’m not sure what the changes are between the 8 plus and the xR. It’s faster and more responsive than my wife’s 8 plus. I did get the 128gb version since I had almost filled up my old 6S. It’s good to have a little extra storage on the phone. The build quality is sturdy, as is the case with most Apple products. I highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for two weeks and love it! The face ID is awesome and camera is awesome. It is a new phone so it still moves fast and has great battery life. Hoping that lasts. The size was a big upgrade for me and still getting used to it but loving it all so far. No issues yet. Been with iPhones for many years now and don't see it changing anytime soon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Is bigger better? Overall great phone...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this iPhone to upgrade from our iPhone 7’s. Didn’t need to but... you know the temptation I’m referring to. Overall it is a great phone but beware of the specs, before buying. I should have done a better comparison. My concerns, the lack of a the home (thumb) button as it made quick access into the phone. Without the home button you must enter the passcode everytime, as I refuse to use face recognition. My daughter does use face recognition on her XR and she says it does not always read correctly. So again miss the home button. There is an issue with a new beauty filter built in the camera and being able to take selfies, specifically with Snapchat. Apple has not acknowledged this issue(yet) so forewarning, my daughter is not happy with this. Also this phone is heavier than the 7 and doesn’t quite rest in the hand with ease like the 7 did. Don’t get me wrong always love apple products, and the new full screen is nice but not sure bigger is better in this case. I miss my iPhone 7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facial Recognition is a game changer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. Being able to open it by looking at it is so much easier than having to punch in a pass code. The camera is amazing and the size makes it much easier to type messages. The quality of screen graphics is terrific as well. Can't go wrong with this phone--it is so easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone for the dollar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple currently has a wide range of iPhone options. From the relatively cheap seven to the eye popping expensive XS max plus. The XR is positioned to fill the gap between with an LCD display that is as big as an iPhone 7/8Plus but missing the fancy camera tricks and OLED screen of the XS models. To me, the cost savings are well worth the trade off. The XR is sleek, fast, packed with technology, has a battery that lasts forever, and actually comes in several colors that can be shown off through any number of clear cases (see Spigen). If you’re doing nothing but looking at the price tag, consider this: you won’t need to ‘upgrade’ the XR for years. If Apple is feeling the pinch from declining phone sales as everyone else is, it is because their phone’s expected service life, which is supported by regular iOS updates, is getting longer and longer. This is why I believe that the when considering technology, design, features, and expected service life the XR is THE best bang for your bucks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Than I Expected!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this phone has been great. I’m coming from an iPhone 8 Plus so I wasn’t really expecting too much of better experience, but WOW! Having full screen without that huge “forehead” and “chin” really makes a difference. Even those it’s an LCD screen the display is truly stunning. The cameras are AMAZING and I would even put them up against the Xs. I thought about the Xs but the fact that this has a bigger screen, pretty much the same camera, it comes in this beautiful blue color, and it was on sale made this easily the better buy! Face ID is a game changer and is very quick and snappy. I was really hesitant on getting a phone with no buttons but iOS really makes it easy and I don’t miss my fingerprint scanner at all! My only complaint is that since it doesn’t have multiple cameras the video stabilization could be better. But for the specs, cool colors, and PRICE. The iPhone Xr is a winner and definitely recommended!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasts roughly 1.5 days with me not connected to wifi and playing games on it. Its really great. Pros: -camera is much better than my old phone (6s) -Battery lasts super long -lots of space for photos and music -cheaper than the Xs Cons: -nothing so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Apple product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the large screen very much, can actually watch video on it without too much strain on the eyes. I lake the face ID. I thought I will hate it, but it actually works better than touch ID and save time with the apps login. The battery life was very good so far - still at 70% by the end of the day. I do not like the bulkiness - this is the only drawback so far. I keep it in my pocket and I can feel it there most of the time. It's definitely much heavier then my 6s that I traded in. Buy I like it when I take it out of my pocket and use it.

    I would recommend this to a friend
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