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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.3 out of 5 stars with 215 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the excellent condition and superb camera quality of this pre-owned iPhone 11. Many also appreciate its performance and the competitive price. However, some customers reported that the battery life could be improved and noted the presence of minor scratches on some devices. The phone's color and functionality were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 215 reviews
  • Pros mentioned:
    Color, Performance

    Rated 5 out of 5 stars

    Love the color. Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color. Also works better then my samsung galaxy flip 3. Havent had any issues yet.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice quality! Take’s awesome photos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone! My pictures I take are so clean and crisp. The size of the phone is just right. Not to big but not to small. Nice quality phone.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    My I-Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this new phone, i would definitely recommend it for purchase. The color is off the chain…I love my I-phone that I gifted to my sister.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works nice, smooth, clean, and overall good display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like New!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and has no issues still works to this day !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 1st phone for my son.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far and my son is happy. The phone is in great condition, the battery life is good, and all apps run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone !! Best Buy had the best customer service, the process was so simple & I got my phone was earlier than promised. I’m a customer for life !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, never would’ve known it was pre owned. Excellent condition, worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have the best service ever nice people excellent customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple 11

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple 11 Eleven unlocked you can't go wrong in any way!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I got it it had problems but it got replaced! The second one came a bit dirty but it worked pretty good after I cleaned it and transferred my sim! My first purchase was a hassle to change though but it’s all good now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My IPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter very love this phone . Very good to buy that.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition, everything works great and there were only slight issues I noticed. The batter is significantly degraded, I just thought it would’ve been replaced before being sent out and there was crud or something stuck on the edges of the phone and camera. But other than that things have been going smoothly as I set up my new phone! I will update if there’s any problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone in 2022

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome phone even in 2022 and doesn't really show its age. It is fast and should get updates for many years in the future. If you have more money a newer iPhone is a better choice.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance, Price

    Rated 4 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product fair price was in great condition and works phenomenal

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Condition

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this phone! We got this to go with Mint mobile for my son and it was such an easy set up. It works great with the Mint mobile, the camera is great, the audio on the calls is perfect, and the phone wa sin great condition. I love love love buying phones from Best Buy. It’s so easy and this is my third one and I have not been disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Good quality and prices

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality pre owned iphones and good pricing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life and always such a sturdy reliable phone. I have a toddler and a baby and the thing is indestructible (with the right cover of course). It was used but it’s pretty much new!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not quite excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in working condition. However, the screen is minorly damaged. It has a line running down the left side of the screen. For that reason alone, I wouldn't exactly call this "excellent" condition. Otherwise, the phone is great and looks new.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good phone, small issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it works great. The only thing I notice that I don’t like it's after using it for a while you can see the previous tab in the background for a while and then it goes away. Another issue I noticed is it lags a little bit if overused/ heats up but that isn’t a huge issue for me because that rarely happens. Took off a star for the previous tab showing in the background of the Home Screen, Other than that good phone.

    I would recommend this to a friend
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