Customers admire the excellent condition and great quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many appreciate the phone's size and color, while some experienced issues with battery life and occasional screen or speaker problems. A few users noted minor cosmetic imperfections like scratches. Overall, the positive feedback on condition and functionality outweighs the reported issues.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 666 reviews
Rated 5 out of 5 stars
Unlocked iPhone 12
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought an unlocked iPhone 12 . The staff from the Geek Squad were very helpful and listened to my needs and concerns. Eric and JC were very helpful and kind. They ensured that my iPhone was working and in good condition. Very good customer service. Very professional.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my iPhone 12 is perfect the camera is really clean I love the color the size is perfect I don’t have any problems with the phone I love it
This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black
I would recommend this to a friend
Pros mentioned:
Condition
Rated 5 out of 5 stars
Excellent Refurbished IPhone
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was in perfect condition despite being refurbished. After my previous iPhone broke due to water damage I needed a quick replacement and I ended up saving so much money and it was an upgrade from my previous device!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product! Appreciate the features and quality! Just wish it had a jack for headphones. Otherwise it has good storage space and a good quality camera!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fast and simply Checkout. I liked the device it’s has no blemishes or scratches or cracks and It probably runs faster than my iphone 13 weirdly enough i like the camera quality better and if i could i would use this phone as my main phone, The software is better and has the new emojis from the update… which i do not have on my iphone 13
This reviewer received promo considerations or sweepstakes entry for writing a review.
iPhones are extremely resiliant and have definitely passed the test of time. This iPhone 12 is still responsive, quick, durable, and reliable. Very good purchase and would definitely recommend to a friend or family member.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The phone was sold to me unlocked but when I hooked my xfinity they had me call them. They told me that the phone wasn't compatible with them. That would prove that the phone is not unlocked right well whenever I went to take it back to Best Buy they had such a hard time returning it I had my receipt I had my original form of payment I had everything and they couldn't give me another iPhone 12 they didn't have anything cheaper so they wanted me to give them $100 to get something that they had the next up of it was a really hard situation it sucks it got me mad I ended up getting a phone through them I ended up getting another 12 to them they ended up having one at the store but they kept me there for about an hour and a half trying to figure out what they're going to do they had me thinking there for a minute that they were not going to do anything so who cares if I win $400 for this review it already costed me almost $400 just because the fact the sold me a message up phone.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good deal phone works good and employees are very helpful and having me set it up I needed a new phone since I slammed mine in the trunk and broke it in half
This reviewer received promo considerations or sweepstakes entry for writing a review.
The iPhone 12 is working great. Nothing is wrong calls and FaceTime call work I got good deal on it I recommend someone to go buy iPhone if they want a deal to go bestbuy
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My first tome buying something pre owned and was amazed how good the product actually is. I definitely trust Best Buy with pre owned products from now on and will definitely purchase more.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm happy with the service provided inside the store. Customer service was excellent. The phone is exactly what I was looking for—a phone with plenty of storage and good camera quality.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently purchased an iPhone 12 and I can honestly say it was a great deal! The phone was refurbished but looks brand new and was compatible with my service provider. I ordered the phone at 10:00 the previous night and it was ready for pick up the next morning. My overall experience with was exceptional!!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
We always purchase our phones pre-owned from Best Buy. They last us for YEARS without any problems and we just upgrade when after 3-4 years, they start to run slow. Definitely worth the price and convenience.
This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Blue