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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 666 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers admire the excellent condition and great quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many appreciate the phone's size and color, while some experienced issues with battery life and occasional screen or speaker problems. A few users noted minor cosmetic imperfections like scratches. Overall, the positive feedback on condition and functionality outweighs the reported issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 666 reviews
  • Rated 5 out of 5 stars

    Unlocked iPhone 12

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an unlocked iPhone 12 . The staff from the Geek Squad were very helpful and listened to my needs and concerns. Eric and JC were very helpful and kind. They ensured that my iPhone was working and in good condition. Very good customer service. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Size

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone 12 is perfect the camera is really clean I love the color the size is perfect I don’t have any problems with the phone I love it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent Refurbished IPhone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in perfect condition despite being refurbished. After my previous iPhone broke due to water damage I needed a quick replacement and I ended up saving so much money and it was an upgrade from my previous device!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good condition

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how affordable it was and good condition for refurbished exceeding my expectations

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    iPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Appreciate the features and quality! Just wish it had a jack for headphones. Otherwise it has good storage space and a good quality camera!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Why the iphone 12 is better than my iphone 13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and simply Checkout. I liked the device it’s has no blemishes or scratches or cracks and It probably runs faster than my iphone 13 weirdly enough i like the camera quality better and if i could i would use this phone as my main phone, The software is better and has the new emojis from the update… which i do not have on my iphone 13

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    MN

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service in store. We were taken care of right away - no waiting. Phone arrived a day early. Works well as expected and pre owned is like new

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the iPhone 12 because it’s fast and it’s so easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Iphone!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problems with the phone and is super easy to use i love it so much and this iphone satisfied my needs 10/10 would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    A solid iPhone nonetheless!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhones are extremely resiliant and have definitely passed the test of time. This iPhone 12 is still responsive, quick, durable, and reliable. Very good purchase and would definitely recommend to a friend or family member.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My first bad review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was sold to me unlocked but when I hooked my xfinity they had me call them. They told me that the phone wasn't compatible with them. That would prove that the phone is not unlocked right well whenever I went to take it back to Best Buy they had such a hard time returning it I had my receipt I had my original form of payment I had everything and they couldn't give me another iPhone 12 they didn't have anything cheaper so they wanted me to give them $100 to get something that they had the next up of it was a really hard situation it sucks it got me mad I ended up getting a phone through them I ended up getting another 12 to them they ended up having one at the store but they kept me there for about an hour and a half trying to figure out what they're going to do they had me thinking there for a minute that they were not going to do anything so who cares if I win $400 for this review it already costed me almost $400 just because the fact the sold me a message up phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal phone works good and employees are very helpful and having me set it up I needed a new phone since I slammed mine in the trunk and broke it in half

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 is working great. Nothing is wrong calls and FaceTime call work I got good deal on it I recommend someone to go buy iPhone if they want a deal to go bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre owned IPhone is amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first tome buying something pre owned and was amazed how good the product actually is. I definitely trust Best Buy with pre owned products from now on and will definitely purchase more.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great Experience in Store Pick up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with the service provided inside the store. Customer service was excellent. The phone is exactly what I was looking for—a phone with plenty of storage and good camera quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth transaction

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an iPhone 12 and I can honestly say it was a great deal! The phone was refurbished but looks brand new and was compatible with my service provider. I ordered the phone at 10:00 the previous night and it was ready for pick up the next morning. My overall experience with was exceptional!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Phone works great and I’m Happy the people that work hard there great also

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone it was like new and I have had zero problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone could have been a lower price. Phone was dirty around the camera lens

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Reoccurring Pre-Owned Phone Purchasing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always purchase our phones pre-owned from Best Buy. They last us for YEARS without any problems and we just upgrade when after 3-4 years, they start to run slow. Definitely worth the price and convenience.

    I would recommend this to a friend
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