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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 141 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers frequently mention the excellent condition and compact size of the pre-owned iPhone 12 Mini. Many appreciate the quality of the camera and find the price reasonable. However, some users report that the battery life could be improved, and a few have noted minor screen responsiveness issues. Overall, the positive feedback on condition, size, and camera quality outweighs the concerns about battery and screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 141 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up a pre-owned iPhone 12 Mini recently, not expecting much—but this phone genuinely surprised me. Buying used always feels like a gamble, but in this case, I ended up with a reliable, fast, and lightweight device that still performs impressively in today’s standards. Condition: Despite being pre-owned, the phone came in great shape. There were a few light scuffs near the edges, but nothing major. The screen was pristine—no dead pixels—and it looked like it had been professionally cleaned and factory reset. Battery health was at 87%, which is reasonable for a phone of this age. Performance: Powered by the A14 Bionic chip, the iPhone 12 Mini still handles daily tasks with ease. Whether it’s switching between apps, streaming, or light gaming, everything runs smoothly. I’ve been running iOS 17 with no lag or freezing, which says a lot about how well this model was built. Camera: The dual 12MP camera system still delivers sharp, well-balanced shots. Smart HDR and Deep Fusion help capture detail even in tricky lighting, and Night Mode—while not on par with newer models—is perfectly fine for casual use. Video quality is solid too, especially at 4K 60fps. Battery Life: Battery life is the one area where you feel the age. With moderate use—messaging, email, social media, and streaming—I usually make it through most of the day. But on heavier days, like navigation or video calls, I need to recharge by late afternoon. Thankfully, it supports fast charging and MagSafe, so topping off is quick and easy. Extras: Face ID works just as fast and reliably as on newer iPhones, and the overall call quality is great—both over Wi-Fi and cellular. I was also impressed by the stereo speakers. They’re surprisingly loud for a phone this size, with clear sound for calls, podcasts, and music.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12 Mini

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone looks and works great. My only complaint is the battery life is past due and needs to be replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Size

    Rated 5 out of 5 stars

    iPhone 12 mini

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone works perfectly and amazing color plus grate size

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks new enough , my daughter loved it. Easily able to set up a phone plan as well.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Nice iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice grant phone I love it sooo much clean and everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone for small kid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Phone for my 11-year-old. Like new when I open the box. Battery goes try the whole day with out dying.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone no scratch or damage looks brand new it's used actually.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect phone for a teenager

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my niece and she loved it. Perfect phone for a teenager.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. A good size if you don’t like big phones fits perfect in purse or pocket.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    not very good battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery up to 90% and it does not last as long as I expect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken refurbished.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was not working properly. Bought Certified refurbushed but it seemed like straight swap from previous owner. Bust buy diddnt even made sure ohone was functioning prior to my pick up at store. It kept restarting. Useless. Returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BB Doesnt Care

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipped phone in original BB box showed was iphone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good phone, battery could be better.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good phone overall. Had it for a few days, and it’s good. The camera is good, the performance is good, but the only thing I have a gripe with is the battery capacity and I’m aware that that’s a con when buying used phones.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Size

    Rated 5 out of 5 stars

    My cell phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone 12 mini. I love how little it is and the pretty purple color and the case to

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size

    Rated 4 out of 5 stars

    Phones Taking Over

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but these newer phones want to do too much for us and some of the features can not be overridden. Do not like the camera permanently on lower right where I always touch it pulling the phone out of my pocket. Want to answer a call and I am looking at the activated camera app. Other features are fine, sound, camera quality. I am a small person and purchased this one to fit in my smaller pockets, it does without always falling out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone! AMAZING BUY!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, amazing device! It has no to little scratches around the edges of the frame of the phone but it does not have no deep scratches or any scratches on the screen or the lens or the back of the phone. Immediately performs with exceptional speed and accuracy within its development. It is a good phone for the price that you pay. And it is a device anybody could love. Completely worth the buy. This is my third device I had purchased unlocked and refurbished through Best Buy and I will definitely purchase another whenever this phone needs a upgrading

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Great starter phone for youngins

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good starter phone for my little brother. The clicking on screen does sometimes take a few tries with a slow response but overall has been great. My little brother loves it and cried on Christmas opening it!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Size

    Rated 5 out of 5 stars

    Great for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is really great. I have never bought a pre-owned phone before but the worker I talked with assured me that everything is checked over before hand to make sure it's all in good condition. He was definitely right! Everything is like new, and I love the camera quality and long battery life, which were some of my biggest factors in choosing a phone. The mini size is also great for me because I don't like big phones. No complaints here.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Size

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, works well, no problem as of yet! Bought for a 11 year old. Small enough to fit in there pockets.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great find for used phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason it was not a 5 star is due to the delivery issues I had. Don't waste your time with store pickup, just send it directly to your home. Other than that experience, the phone came in great condition, it works great and has not given me any issues.

    I would recommend this to a friend
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