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Customer Ratings & Reviews

Your price for this item is $499.99
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The comparable value price is $529.99

Customer reviews

Rating 4.3 out of 5 stars with 59 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the condition and camera quality of the pre-owned iPhone 12 Pro Max, with many noting the phone's excellent condition and improved picture quality compared to older models. The price point also received favorable comments. However, customers are negative about the battery life, citing concerns about its performance and percentage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 59 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    It was about time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an upgrade from an 8! The overall phone is not that much bigger, but with the full screen what a differnce. Looking forward to better photos and performance especially as 8 not compatible with 5G. Easy to swap

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great full

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was a really impressive buy had my doubts about it since it wasn’t brand new an all but this was a real treat and I am great full for this deal my wife was right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12 Pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were no scratches or damage on the phone. It was almost new. My only problem was the charger that was attached was not from Apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Max Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. As advertised. Love my new phone! My kids think I’m cool again Lol

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 4 out of 5 stars

    iPhone 12pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very clean, with a reasonable price and in good condition

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12 Promax

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IPhone 12 Promax that I bought from BestBuy was wrapped safely and it was in a good condition. I love shopping online at Best Buy because it very reliable and trustworthy.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iphone 12 pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone looks brand new and works without problems.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    iPhone 12 pro MaX

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition very nice and clean best price love it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    No Complaints Past Initial Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came in a concerning off brand box and during the setup it had heating issues but once it was all setup there were no further issues. I’ve been using the phone for about a month and it’s worked with no problems, happy I decided on this upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first buy on best buy not disappointed 100% good best screen ,batterie one top.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, but the face id so slow and anything out very good

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Good working condition Best experience

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pre owned iphone 12 pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since i can remember i have purchased all of my phones pre owned from best buy. ALL have been in excellent conditon and have looked brand new. I have not been disappointed and i will continue to purchase all electronics with them.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    God quality. Nothing wrong with the phone. Great condition

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 12 pro max 256gb “WOW”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spotless!!! I was so happy with the Iphone. Looks new and my sister inlaw was pump of Happiness! Thanks you.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was in perfect condition no scratches on the screen the calls sound good.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product but the only thing is battery percentage is 88% other than that everything is good

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Better than expected

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came exactly as described, can't even tell it's preowned.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in pretty good condition, battery dies quick though

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12 Pro Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good very nice very very beautiful Good Great

    I would recommend this to a friend
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